Discussion to Focus on the Importance of Tuning Into Online Sentiment to Proactively Address Customer Concerns

REDWOOD CITY, Calif. — December 16, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will hold a webinar, “Re-Imagining Customer Experience in the Feedback Economy,” on Thursday, December 19, featuring guest speakers from Forrester Research and Sutter Health.

Featuring guest speaker Faith Adams, senior analyst at Forrester, the webinar will cover how healthcare systems and caregivers can navigate today’s new customer experience (CX) reality in the Feedback Economy. Along with Patric Wiesmann, general manager of Healthcare and Life Sciences at Reputation.com, and John Bennett, chief of strategy and business development at Sutter Health, the panel will discuss the importance of tuning into and acting on online customer conversations and feedback across multiple channels, such as review sites, social media and surveys. In doing so, healthcare providers can truly understand what healthcare consumers want and expect, and then take action to deliver on and even exceed those expectations. Attendees will learn:

  • How Google is critical to attracting and engaging with patients in today’s Feedback Economy
  • From Sutter Health about how they are transforming their business with insights from customer sentiment
  • Why creating a modern patient experience management program is critical for healthcare brands
WHAT:Webinar, “Re-imagining Customer Experience in the Feedback Economy”
WHO:Faith Adams, senior analyst, Forrester
Patric Wiesmann, general manager of healthcare and life sciences, Reputation.com
John Bennett, chief of strategy and business development, Sutter Health
WHEN:Thursday, December 19, 2019
10 a.m. PST/1 p.m. EST
WHERE:Participants can register here

About Reputation.com
Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform that spans the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.

The Reputation.com market-leading platform manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies in healthcare, retail, automotive, restaurants and others. To learn more, visit www.reputation.com.

Media Contact:
Brigit Valencia
BOCA Communications
360.597.4516
reputation@bocacommunications.com