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Reports & Research

11 CX Tips for Property Managers
In this tips sheet, we’ll break down the ways property managers can improve their CX by listening to the signals of the Feedback Economy.

Why Property Management Reviews are Essential to Renters
Why aren’t property managers asking for reviews more? We break down how more ratings and reviews can transform your reputation.

The Customer Experience in the UK Retail Industry
Reputation’s data scientists have analysed the customer experience trends of leading UK high street retail brands and ranked the top 10.

2022 Property Management Reputation Report
Our 2022 Property Management Reputation Report analyzed over 600,000 renters reviews to understand why property

6 Reputation Building Tips for Home Services Businesses
Customers are constantly finding and talking about your business everywhere online — it’s time to improve your online reputation.

5 Ways Retailers Can Leverage Social Listening to Improve CX
Want to know how your brand’s products resonate with your customers? Get straight to the source by setting up social listening monitors.

Why Healthcare Needs to Focus on the Employee Experience
As we enter the recovery phase of the Covid-19 pandemic, the healthcare industry needs to focus on its employee experience to succeed.

5 Ways to Improve the Member Experience
Payers need to improve the member experience or risk falling behind with the competition. Take a look at these tips to get ahead.

Social Selling Guide: How to Get Started
In this guide, we’ll share all the strategies your sales representatives need to know in order to master social selling and win new prospects.

The Rise of the Feedback Economy
In the Feedback Economy, reviews and social media comments are like currency. We break down how your business can succeed in this new world.

Under The Microscope: Patient Experience in Private Healthcare
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.

2022 Healthcare Reputation Report
Our 2022 Healthcare Reputation Report research shows review volume jumped 50% for hospitals and 58%