Retail
Drive Performance at Every Storefront
Empower every location to win locally by turning customer feedback into more in-store traffic and higher sales.
Drive Business Growth through Reputation Performance Management
of customers reference reviews before buying a product.
of consumers who search for a local business visit it within 24 hours.
of in-store shoppers who performed their search before physically arriving at the store.
Elevate the Customer Experience
Map the Full Journey: Visualize key moments across the customer lifecycle—from discovery to post-purchase engagement.
Spot Loyalty Drivers: See what builds trust, boosts retention, and keeps your best customers coming back.
Uncover Friction Points: Pinpoint common complaints or issues and respond with data-backed operational changes.
Benchmark Store Performance: Compare satisfaction and sentiment across locations, regions, and competitors.
Maximize Local Visibility
Drive More In-Store Visits: Make it easier for shoppers to find, choose, and trust your brand online by easily maintaining accurate listings across all locations.
Boost Local SEO: Improve rankings with optimized profiles, more reviews, and higher star ratings.
Show Up in AI Summaries: Control how your brand appears in AI Overviews and search engine results.
Centralize Feedback and Reviews
Respond with Consistency: Automatically generate brand-approved responses to reviews across all locations.
Collect Targeted Feedback: Send post-purchase surveys to understand what’s working—and what isn’t.
Monitor Brand Mentions: Track social, search, and review activity to stay ahead of brand sentiment trends.
Drive Insights into Action
Leverage Reputation Score: Measure performance with a single, unified metric for every store and region.
Reveal Sentiment Trends: See which product lines, service areas, or staff interactions impact reviews the most.
Spot Top Performers: Identify which stores stand out—and share those best practices across the business.
Fuel Operational Improvements: Use location-level data to fix issues fast and elevate the brand experience system-wide.
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Additional Retail Resources
Articles, Guides, Reports & Videos
Articles, Guides, Reports & Videos
A Centralized Platform to Manage and Grow Your Business
Effortlessly manage your online reputation and customer communication from one location.
Competitive Insights
Social Suite and Listening
Reviews and Review Booster
Business Listings
Surveys
Insights & Actions
Messaging
