Inbox
Your Most Important Customer Conversations Centralized
One central inbox to collect, track, and respond to feedback from leads and customers.
One Inbox to Manage All Conversations
Chat with Customers Through Multiple Channels
A Centralized Location for all Communication
Improve Your Customer Service Offering
Leverage Templates to Scale Responses
Filter Through Conversations by Topic
Generate Leads and Drive Efficiency
Enhance Conversations by Sharing Pictures and Video
Consolidate Conversations from Multiple Sources
Features of Inbox
Our templates offer the ability to include PDFs, images, or emojis to boost customer engagement.
Routing ensures that customers get the appropriate response.
End completed conversations with a review request so customers can share their experiences.
Monitor time to respond, response rate, and average time to close to improve follow-through and customer resolution.
Chat with your prospects and customers from any device.
Use rules-based responding to communicate with your customer inquiries.
Features of Inbox
Our templates offer the ability to include PDFs, images, or emojis to boost customer engagement.
Routing ensures that customers get the appropriate response.
End completed conversations with a review request so customers can share their experiences.
Monitor time to respond, response rate, and average time to close to improve follow-through and customer resolution.
Use rules-based responding to communicate with your customer inquiries.
Automated Responses
Use rules-based responding to communicate with your customer inquiries.
Inbox Resources
Win More Sales and Customer Loyalty with Messaging
70 percent of consumers say they prefer to message a business for a faster response. Learn how Reputation’s new product, Messaging, can help businesses meet and exceed consumer expectations.
Introducing Messaging by Reputation
With Messaging by Reputation, you can capture this new conversation channel and win sales and loyalty from customers who reach out to your business via popular messaging services.
How Google Is Developing Business Messages
Adam Dorfman talked with Google’s Bart Jenniches about Google Business Messages. Take a look at what he had to say and what’s next for Google.
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