The Leading Online Reputation Management Platform
Since 2006 delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience.

The platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform’s advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue.

Based in California’s Silicon Valley with offices in Arizona, Europe and Asia, is funded by the same venture capital firms that backed Skype, Intuit and Symantec. We’ve assembled a team of top-tier engineers and data scientists, and an award-winning support organization to ensure client success.



Founded by Michael Fertik in California, pioneering the ORM industry. First office in Silicon Valley.


Investments from Kleiner Perkins Caufield & Byers, Bessemer Venture Partners and other top-tier backers.


First Fortune 100 customer signed. The World Economic Forum names a Technology Pioneer and Global Growth Company at Davos. $41 million series D funding round.


Strategic acquisition of Reputation 24/7 creates U.K. presence to expand across the EU.


Customer Success and Operations
expanded in new Tempe, Arizona office. India office opens.


200th enterprise client. Customer base spans 7 of the 10 top global automotive OEMs, half of the top 30 largest healthcare systems, 3 of the top 5 property management firms, and leaders across 77 industries. 25th patent issued.


Expansion into Germany ( Germany GmbH), Asia Pacific, Africa. 1,852 integration points and APIs with review sites, social media, search, business listings and directories, client websites and CRM systems. One of the most diverse employers in Silicon Valley. 300th hire joins our team.


800th enterprise client. New offices in France and Spain. ReputationDefender consumer business divested. Named a Career Launching Company. Won American Business Award® for Customer Service Department of the Year for the third year running. More than 300 thousand locations served globally. 100 million reviews and social posts managed, and counting.

We Help Leading Brands Manage Their
Online Reputation

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Steward Skrondal

“Once our healthcare facility focused on getting more reviews, we saw a huge change in our doctors’ behavior. They quickly recognized the value of patient feedback.”
-Stewart Skrondal

Marketing Director, IntegraMed

Why We’re Market Leaders

Comprehensive Platform

Comprehensive Platform

We created the ORM category in 2006. Our technology constantly collates reviews, survey results, and social media posts — removing the administrative burden of manually distributing surveys, emails, and review requests and responses

Best-in-Class Integrations

Best-in-Class Integrations is directly integrated with Google, Facebook and dozens of specialty review sites to provide a one-stop-shop for managing your online reputation seamlessly — saving your company precious time and resources.

Actionable Insights

Actionable Insights

We are unparalleled in our ability to deliver insightful and highly prescriptive guidance through our reporting and analytics. Through thematic analysis, you’ll be able to make operational improvements that will help you drive efficiency and revenue.

Reputation Score

Reputation Score

No other online reputation management platform aggregates all of the factors that make up your online reputation and delivers a score that accurately represents your performance across review sites.