Challenge

Address Customers’ Feedback Before They Write Reviews

To understand what drives customers’ buying decisions, you need candid feedback. Use tailored Customer Satisfaction Surveys to assess performance and uncover hidden service issues, before bad reviews affect your ratings.

img-customer-surveys-block-1

Solution

Meaningful Metrics

  • Build
    Build

    Quickly customize surveys to generate high response rates through email,
    SMS or at location-based kiosks.

  • Monitor
    Monitor

    Get at-a-glance metrics and actionable data.

  • Respond
    Respond

    Empower your team to respond quickly to customer issues.

  • Share
    Share

    Stream ratings and comments on your website to demonstrate your high service quality and improve local search rankings.

Benefits

Deeper Insights

Actionable Feedback

Actionable Feedback

Flexible customer satisfaction surveys collect direct feedback, to enhance customer experience.

Continuous Improvement

Continuous Improvement

Survey responses uncover ways to improve service quality before customers write negative reviews.

Trust and Advocacy

Trust and Advocacy

Customers know they’re your top priority. Properly use their feedback and they’ll reward you for it with their loyalty.

E-Book: How to Build Customer Surveys That
Yield Actionable Feedback

If you’re struggling to build surveys that yield actionable results it may be time to overhaul your strategy. We have tips and strategies to help you.

Resources

See How Surveys Transform Business

Turn Your Customers Into Brand Champions

Turn Your Customers Into Brand
Champions

4 Key Trends

4 Key Trends in Online Reputation Management for 2017

CAHPS Surveys

Are CAHPS Surveys an Indication of Your Online Reputation?

More customer success stories >