Address Customers’ Feedback Before They Write Reviews
To understand what drives customers’ buying decisions, you need candid feedback. Use tailored Reputation.com Surveys to assess performance and uncover hidden service issues, before bad reviews affect your ratings.
Quickly customize surveys to generate high response rates through email,
SMS or at location-based kiosks.
Get at-a-glance metrics and actionable data.
Empower your team to respond quickly to customer issues.
Stream ratings and comments on your website to demonstrate your high service quality and improve local search rankings.
Flexible customer satisfaction surveys collect direct feedback, to enhance customer experience.
Survey responses uncover ways to improve service quality before customers write negative reviews.
Trust and Advocacy
Customers know they’re your top priority. Properly use their feedback and they’ll reward you for it with their loyalty.
See How Surveys Transform Business
How to Build Customer Surveys that Yield Actionable Feedback
5 Things your Customer Satisfaction Survey Must Do
Are CAHPS Surveys an Indication of Your Online Reputation?