White Paper:

2018 Property Management Reputation Report

Reputation Report Shows What Matters to Tenants

Reputation.com recently compiled an analysis of online reviews and uncovered aspects of the rental experience tenants value most — and least. Our data scientists applied artificial intelligence, machine learning and sentiment analysis to the unstructured text in more than 400,000 tenant reviews from popular U.S. review sites, including ApartmentGuide.com, ApartmentRatings.com, Apartments.com, Facebook, Google and Rent.com.

The resulting 2018 Property Management Reputation Report provides guidance on how property managers can improve the tenant experience to earn better ratings, increase occupancy and retention rates and maximize net operating income (NOI).

Read the report for important insights about how property managers can analyze review text to determine what’s important to tenants, and to identify problem areas in need of attention.

2018 Property Management Reputation Report

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