Tip of the Week: Don’t Remove Negative Reviews

Jon Schepke
Jon Schepke, RDC General Manager of the Chicago office

If you receive negative reviews, don’t try to have them removed. Instead, focus on creating more positive customer experiences and continue your outreach to all customers — the silent majority that might not have thought to review you — perpetuating a cycle of positive reviews to share.

Read our Online Reputation Management Success Kit to get more valuable tips that will help you improve your business’s online reputation.