NPR All Things Considered: Can't Ask That? Some Job Interviewers Go To Social Media Instead


Many of Don Kluemper's management students at the University of Illinois at Chicago have had this experience: After going on a job interview, they sometimes receive "friend" requests from their interviewers.

It puts the students in a bind, he says. They fear that not accepting the request might hurt their job chances, but they also feel compelled to scrub their profiles before accepting.

"They didn't know why they were being friended," Kluemper says. "If it was some personal request or if the person was going to be screening their profile." Super Simple Tip To Improve Your Customer Service


The following is a blog in by Michael Fertik,'s CEO and Founder.

"We listen to our customers."

That's the thing about some clichés--they're often repeated because they should be (and sometimes are) true. The old trope of paying attention to customer feedback has endured for so long simply because so many companies--surprisingly--still don't do it.

Harvard Business Review: The Problem With Being Too Nice


The following is a blog from's CEO and Founder Michael Fertik.

Leaders are placed under a tremendous amount of pressure to be relatable, human and … nice. Many yield to this instinct, because it feels much easier to be liked. Few people want to be the bad guy. But leaders are also expected to make the tough decisions that serve the company or the team’s best interests. Being too nice can be lazy, inefficient, irresponsible, and harmful to individuals and the organization.