Reputation.com, the leading provider of online reputation management technology and services, today launched new social media capability on its enterprise platform. The new Social Media module helps brands to better target local customers by building and managing a robust social presence tailored to thousands of individual business locations at the community level.

Reputation.com’s Social Media module helps businesses not only monitor and manage their online reputation, but also promote success stories with their communities at large. The platform makes it easy to build a library of customer success stories, publish them on a schedule, listen and respond to social conversations, and then promote the most compelling stories to reach new customers and amplify local awareness.

“By integrating a Social Media module into our Online Reputation Management platform, we solved two big challenges for many enterprise customers,” said Pascal Bensoussan, Chief Product Officer, Reputation.com. “The first one was to monitor and to respond to social conversations with the same scale, focus, and discipline that many companies have with online reviews. The second one was to bring all forms of customer feedback across online reviews, surveys, and social conversations into one single content repository from where social media managers can publish insightful and inspiring customer stories and deploy thousands of local social advertising campaigns within minutes.”

“As dental practices, we like to connect with patients in order to create a safe community built on care and trust,” said Cedric Tuck-Sherman, Vice President of Marketing at Interdent. “The social media capabilities of Reputation.com allow our dental practices to publish educational content, share stories, listen and respond to patient experiences, and engage with their local community.”

The Social Media module is available in two formats:

  • Self-Managed: Social Media Managers can publish, listen, respond, boost, and promote social posts to target audiences directly from within the Reputation.com platform user interface.
  • Reputation.com Managed: The Reputation.com’s Managed Services team will handle all aspects of online reputation management through social channels, including content curation, publishing, monitoring, responding, and advertising.

For more information about our Social Media module, please visit: https://www.reputation.com/business/social-media