Tip of the Week: Mind Your Online Reviews — All the Time
Customers are talking about you online, in reviews and on social posts. Don’t turn a blind eye.
Be sure you have processes in place to constantly and continuously monitor what’s being said about you online. It’s the only way to stay abreast of customer sentiment — and ensure any negative feedback is promptly addressed.
Learn how you can leverage Online Reputation Management to automatically and systematically monitor customer feedback and social comments across the web.