img hero event forrester cx summit - Forrester CX Europe
Forrester

Organizer

Forrester
Phone
888.343.6786
Website
https://go.forrester.com
Register

Local Time

  • Timezone: America/New_York
  • Date: Nov 14 2019 - Nov 15 2019

Location

Intercontinental London
Intercontinental London – The O2, UK
Category

Register

Register

Date

Nov 14 2019 - Nov 15 2019

Region

Europe

Forrester CX Europe

We need real, disruptive innovation. The time has come for an aggressive push for radical change in CX. We need innovation that leverages the latest technologies — but doesn’t assume that innovation comes solely from new digital tech. And we need innovation that is deeply evidence-based, using both quantitative techniques (like behavioral economics) and qualitative research (like ethnographics).

The next revolutions are waiting. They will emerge from this sweet spot: At the intersection of insight and innovation.

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