A new study of online reputation in the auto industry ranks Lexus the top vehicle brand and Hendrick Automotive the No. 1 large U.S. dealership group.
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Reputation.com – Berichterstattung und Neuigkeiten.

Ankündigungen
- November 26, 2019
Reputation.com Releases 2019 Retail Reputation Report
- November 25, 2019
Reputation.com Online Reputation Management Platform Recognized With eHealthcare Leadership Award
- November 12, 2019
Reputation.com to Provide Best Practices for Managing Customer Reviews on Multiple Local Platforms at SMX East 2019
- November 7, 2019
Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019
- October 28, 2019
Reputation.com Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019
- October 14, 2019
Reputation.com and Banner Health Share Best Practices for Winning in the Feedback Economy at CX SF 2019
- October 7, 2019
TenFour Boosts Customer Success Initiatives With Reputation.com
- September 11, 2019
Reputation.com Explains How G2 Can Help Companies Win in Today’s Feedback Economy at REACH 2019
- August 20, 2019
New and Existing Investors Double Down on Reputation.com as the Need for a New Modern Customer Success Indicator Heats Up
Vorgestellter Bericht
One-hour responses to online comments, calling customers with negative experiences, and shared risk for success are key parts of the formula.
Read moreThe proliferation of social media and review sites means a restaurant’s online reputation is under constant scrutiny and flux. At this roundtable in association with Reputation.com we gathered a group of restaurant marketers to discuss how businesses can manage and enhance their online reputations.
Read moreA dealership’s sales volume, franchise, and location are some of the many factors that go into determining its valuation in a buy sell. A perhaps less obvious factor is now figuring into that calculation as well – online reputation. Dealerships that aren’t monitoring their online presence may be reducing their attractiveness to potential buyers. “The dealership needs to have a significant volume of reviews out there, on the positive side,” said Ali Fawaz, general manager and senior director of automotive with Reputation.com.
Read moreIn 2015, I published The Reputation Economy , which focused on how individuals can improve their professional reputation. It was the start of something big — it took into consideration the fact that social media and reviews have a huge impact on how the public forms their opinions about people. Technology has evolved to enable companies to gather, aggregate and analyze data about people — including our buying habits, our financial health, our professional and personal networks and more — and as predicted, our digital reputations have become our most valuable currency.
Read moreOnline reputation matters. At the Transform ’19 conference in San Diego earlier this month, one point driven home was that, while brands and retailers have expanded their conversational touchpoints as a result of social media efforts, the vast majority of conversations about a particular company’s products and/or services takes place outside of those they control. “We live in a ‘Feedback Economy’ with millions of points of presence to manage,” said Joe Fuca, CEO of Reputation.com, the firm behind the conference.
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