Increase visibility, guarantee accuracy, and achieve higher conversion.
Track, manage and respond to reviews in one place.
Build and send surveys on the sites you care about.
Listen, like and respond to posts in one central location.
Get found and convert more customers at all your locations.
Understand sentiment, analyze feedback and take action with text analytics.
Win sales and loyalty to your business via popular messaging services.
The best help desk ticketing software for any size business.
Analyze competitors’ ratings & reviews, compare performance and identify new opportunities.
Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Increase resident satisfaction and drive occupancy rates across all properties.
Ensure exceptional patient experience across all locations.
Improve guest satisfaction and your brand's online presence.
Attract, convert and retain customers across all store locations.
Get results without managing multiple solutions.
Streamline feedback, understand the data and take action to improve.
Learn more about why the best agencies and SaaS providers partner with Reputation.
We’re pretty excited about the company we keep! We'd be nowhere without our customers.
Reputation Insights breaks down customer sentiment and analyzes feedback to highlight trends and topics for your business in real-time.
Patients are constantly leaving their healthcare providers feedback. How are you actioning on that data for your organization?
Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
Data & Insights Reputation Drives Value Developed from a dataset we’ve been building for over a decade, our platform is fed millions of pieces of
After much anticipation and careful preparation, Transform’20 Europe – our virtual marketing and CX conference – took place on Tuesday 6th October 2020. For the
Customers are a company’s most precious resource. Is there room for improvement in how your company understands them and acts on those insights? Surveys are
Reputation has pioneered the use of AI to enable top companies to understand what their customers really want. With our award-winning platform, it has never been easier to analyze vast amounts of unstructured data to gain insights into your customers’ wants, needs, attitudes and experiences.
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 —
Google My Business is a powerful tool for companies looking to deliver accurate, content-rich information to Google that helps improve search result placement. One component
J.D. Power study rankings and awards have long been a part of the automotive-buying process. For more than 50 years, consumers have looked to J.D.
Account-based marketing is captivating modern B2B marketing teams in every sector. It’s not a new tactic, but it’s recently come back to life, and marketers
Overview Top-performing companies continuously look for ways to improve customer experience. It goes without saying that this requires paying attention to feedback from customers, clients,
Robert Woodruff, Coca Cola’s former president, summarized the beverage maker’s approach to its winning strategy: “Within an arm’s reach of desire.” The goal was to
Online reputation is the new competitive frontier for marketers in healthcare. Over 90 percent of healthcare website visitors say physician and hospital rankings help them
Sitelink and Reputation.com recently concluded their first joint webinar that revealed how self-storage companies can boost their online reviews to grow their businesses. The webinar
New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback SAN RAMON, Calif., August 11,
Storage Asset Management (SAM), a Pennsylvania-based property management company that specializes in self-storage, leverages Reputation’s tools to scale their business. By utilizing our products SAM was able to better manage their customer communications and sentiments.
BrightSpring, a top provider of home- and community- based health services, came to Reputation in 2021 for help improving their consumer star ratings and reviews. The team quickly realized the power of our platform doesn’t end with consumers — it spans into employees.
Get Found & Chosen Online Reputation enables small and medium-sized businesses to stand out online and win more customers. Schedule a demo to see how
The Reputation Connector for Microsoft Dynamics 365 will help large enterprises enrich customer insights with sentiment data SAN RAMON, Calif., August 2, 2022 – Reputation,
Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands.
Reputation’s data scientists have analysed the customer experience trends of leading UK high street retail brands and ranked the top 10.
This webinar will cover combining internal and external employee feedback to provide insights that can revolutionize the employee experience.
Rank higher in search engine results pages, improve your business’s lead quality, and gain valuable insight with Reviews by Reputation
Upcoming Webinar: CX Needs More Actionable Insights, Not More Data Virtual Event: July 26, 2022 @ 12 PM EST|5 PM BST Get More Details &
Review volume may be higher, but renter sentiment is down this year SAN RAMON, Calif., July 19, 2022 – Reputation, the global leader in reputation
Join Reputation’s CX Strategy Director, Chris Sparling, alongside Ipsos Mori’s Jamie Thorpe (Head of Experience Management) and Greene King’s David Pickersgill (Head of Insight) for an exclusive Customer Experience Magazine
Competitive Intelligence is here! Read the blog… Harness Consumer Feedback For Your Competitive Advantage Transform feedback from surveys, reviews, likes, listings, comments and clicks into your
Increase Leads through Social Listening “Every marketing decision we make has been powered by Reputation’s social listening platform.”– Anna Davis, Stryker Take the full story
Andrew Rainey joins as General Manager of Reputation’s Healthcare Organization SAN RAMON Calif., June 28, 2022 — Reputation, the global leader in reputation experience management
Delivering a good customer experience is more important now than ever. We break down how businesses can work to improve their CX and retain customers.
RXM platform highlighted as a strong performer in Competitive Intelligence and for seeing XM adoption growth among enterprise customers SAN RAMON, CALIF. – June 23,
Facebook and Google are two of the top ad platforms, but can Amazon come out on top? We break down some of the latest updates from the retailer.
How will consumer feedback impact healthcare organizations’ success as we enter the recovery phase of the Covid-19 pandemic? Read more to find out.
Reviews only tell half the story. We break down why you need customer survey data in order to see the full view of your customer experience.
Company is now ISO 27001 certified and SOC 2 Type II compliant SAN RAMON Calif., May 24, 2022 — Reputation, the global leader in reputation
Google Maps and Search are both evolving in some big ways. We break down what you should expect and how it might impact your business.
We review highlights from Transform, discuss ecosystem and product updates, and talk about strategies to help you land more business.
This webinar will discuss the benefits of Reputation’s Competitive Intelligence and how it can help you to get ahead in your industry.
Looking to boost your business’s search rankings? Start locally. We break down how a thorough local business listing can help your SEO.
Trends Guide The State of the Feedback Economy in 2022 (UK Edition) How will your business win in today’s Feedback Economy powered by online customer
The way people search for healthcare has changed. We break down the ways in which Google has had a significant impact on that search.
Your social media strategy should have strategic goals behind it. We break down how to craft SMART goals to get the most out of your social platforms.
We break down how to craft a great social media post that will help you stand out from the competition and draw new customers to your website.
Your employees are feeling burnout — are you listening? We break down why surveys are the best way to put a spotlight on the voice of the employee.
Company appoints General Manager of France; Sees exponential growth in the region LIVERPOOL, U.K – April 27, 2022 – Reputation, the global leader in reputation
Looking to step up your auto dealership’s social media strategy? We will show you how from tips on what to post to how often to post your content.
This webinar discusses what healthcare organizations need to know to succeed as we enter the COVID-19 pandemic’s recovery phase.
Social media content is part of your online reputation. Here’s how to optimize your social publishing strategy to effectively reach your audiences.
In the Feedback Economy, reviews and social media comments are like currency. We break down how your business can succeed in this new world.
After selecting the best social media networks for your business, the next step is identifying the best metrics to track. Here are some to consider.
Ecosystem of digital agencies, systems integrators, and software companies will help businesses effectively gather and take action on customer feedback SAN RAMON, Calif. – April
Competitive Intelligence bietet eine Reihe von Vorteilen für jedes Unternehmen. In diesem Artikel erläutern wir Ihnen, wie Sie es – in Verbindung mit der Reputation-Plattform – für Ihren Erfolg nutzen können.
Trends Guide The State of the Feedback Economy in 2022 How will your business win in today’s Feedback Economy powered by online customer ratings, reviews,
Company secures global partnership with RENAULT as the platform of choice for Voice of the Customer and online reputation LIVERPOOL, U.K – April, 5, 2022–
Our 2022 Healthcare Reputation Report shows that nurses are feeling extra stress on the job. Here’s why healthcare providers need to listen to them.
The AI-powered platform breaks down public customer feedback to provide competitive insights into key themes driving better customer experience SAN RAMON, Calif. – March 29,
Competitive intelligence offers a number of benefits to any business. In this article, we’ll break down the specific ways to use it for success.
Customer intelligence offers a wealth of rich insights to any business. Read on to learn how our solution can help your business succeed.
Customer sentiment analysis is a key to any business’ success. In this article, we break down benefits of sentiment analysis and how to get started.
The Annual Event for Marketing and Customer Experience Teams in Today’s Feedback Economy Announces NFL’s First Female Referee as Keynote, and a Stellar Speaker Lineup
Competitive Intelligence Understand and leverage your competitors’ strengths and weaknesses Capture, analyze and take action on your competitive landscape Get a Demo Compare Against Competitor
Patients are returning to the doctor after pausing care needs at the height of the pandemic, however, providers must focus on employee experience to meet
Organization promotes Jason Grier to Chief Operating Officer, and announces Amit Goyal as Chief Technology Officer and Michael Erisman as Chief People Officer SAN RAMON,
Auto industry disruptors are turning to digital retailing to win new customers. We break down five ways dealerships and OEMs can keep up.
The Official Reputation Report The 2022 Healthcare Reputation Report The Covid-19 pandemic has continued to test the healthcare industry in 2022. But our research shows
Chris Sparling, Reputation’s CX Director, looks at alternatives to Net Promoter Score (NPS) if this common CX metric isn’t working for you.
Looking for an innovative way to begin conversations with prospects and customers? We break down how your sales team can do so with social selling.
The #1 Reputation Management Platform for the Automotive Industry Reputation offers the most complete Reputation management platform for Groupe Renault Dealers. Improve online visibility and
Produits de la plateforme Une plateforme. Tout le parcours client. Obtenez les outils nécesaires pour transformer toutes les actions en avantage compétitif, grace à notre
RXM platform makes top 50 for marketing and mid-market categories SAN RAMON, CALIF. – February 8, 2021 – Reputation, the global leader in reputation experience
Consumers cite insurance acceptance, location, and patient reviews as the most valued criteria for a healthcare provider SAN RAMON, CALIF. – February 8, 2022 –
All healthcare systems would strongly benefit from a unified consumer experience platform. In this article, we break down the four key reasons why.
Today is an exciting day at Reputation. Today we announce our largest funding round of $150 million with Marlin Equity Partners, a global investment firm
Company surpasses $100 million in ARR, demonstrating strong momentum SAN RAMON, CALIF. – January 25, 2022 – Reputation, the global leader in Reputation Experience Management
Reputation offers powerful AI-fueled taxonomies and sentiment analysis. We break down why they’re important for the success of your business.
We break down how understanding your business’s Reputation Score can provide insight into where you’re excelling and need room for improvement.
Take a look at this article to learn about the real problems with customer experience programs and what your business can do to avoid them.
Competitive Intelligence is here! Read the blog… Harness Consumer Feedback For Your Competitive Advantage Transform feedback from surveys, reviews, likes, listings, comments and clicks into your
The #1 Reputation Management Platform for the Automotive Industry Log in & Enroll Download Brochure Reputation provides you with all the online reputation management tools
SAN RAMON, Calif. – December 16, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Pranav Desai
Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond San Ramon, Calif., December 8,
Report finds that UK retailers must prioritise online engagement, as well as in-store and employee experiences this festive season, and beyond Liverpool, U.K., 8th December
The Official Reputation Report The 2021 Retail Reputation Report Retail is roaring back from a time of turmoil. Businesses are innovating by making shopping safer,
Reputation has been included for the first time in this Magic Quadrant, the research profiles 14 of the most advanced vendors SAN RAMON, CALIF. –
One viral tweet impacted Hertz’ customer experience. We break down the lessons in social media that businesses can take away from that situation.
Reputation is proud to announce that we’ve landed a spot on Gartner’s Magic Quadrant for VoC. We break down what that means for our business.
Nursery operators are under pressure to impress parents and Ofsted. Here’s how technology can help them to achieve ‘outstanding’ ratings.
“…Using the Reputation platform creates a seamless way for our internal teams to surface and identify opportunities to improve the retail experience.” Find Your Solution
Organisation bolsters European leadership team during time of exponential growth LIVERPOOL, U.K., 16 November 2021 — Reputation, the global leader in reputation experience management (RXM),
Due to the coronavirus pandemic, healthcare workers are experiencing a severe burnout. Here’s how your organization can fight burnout on your team.
Negativity bias may be impacting your healthcare consumer experience strategy. Here’s how you can fight it and provide a great patient experience.
A low Reputation Score can harm your business, but it’s never too late to save it. Take a look at these tips for raising your score.
How Curchods Estate Agents’ Digital Reputation Wins Valuations Curchods partnered with Reputation to: Manage their online presence in one place for all of the 21
Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11,
Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the
The Official Reputation Report The 2021 Automotive Reputation Report The past year in the automotive industry has been a whirlwind. After the pandemic cast a
Business Listings Get Found Wherever Your Customers Search Easily manage all of your business listings from one location while improving search rankings and local SEO.
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation
The #1 Reputation Management Platform for Kia Dealers. By partnering with Reputation, Kia has since exceeded its own expectations and consolidated its place as one
In order to properly gage the success of your customer experience, you need to know which metrics to report on. We’ll help you get started.
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
REDWOOD CITY, Calif. – September 16, 2021 – Reputation, the global leader in reputation experience management, today announced that Andrew Geisse will join the organization
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.
A solid customer experience programme is a vital part of your business’s success. Here are 10 tips for how your team can get started.
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
We Our Customers Easily manage and grow your online presence to generate more revenue for your business $900K in annual incremental sales per enrolled dealership
The #1 Reputation Platform for the Fitness Industry Grow your online visibility, increase reviews, acquire new members, gather feedback, and send surveys, all from one
Did you know social media listening can help you get ahead of a crisis? Here’s how to add it into your business’s existing crisis management plan.
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Apple Maps is making a run at Google Maps — here’s why auto dealerships should take notice and what they need to do to gain more customers.
We show you what you need to know about social listening, from its benefits to creating a marketing strategy. Improve your customer experience today.
Transforming The Customer Experience For Restaurants & Hospitality Grow your brand’s online presence, increase guest satisfaction, and improve digital communication while providing an unforgettable experience.
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
Effortlessly Manage Your Property’s Online Reputation Achieve “no vacancy,” increase resident satisfaction, and leverage insights to understand how you rank against your competitors (and where
Standard Product Descriptions Base Reputation Management Platform Reviews Review Booster Business Listings Surveys Employee Engagement Social Suite Social Listening Messaging Actions Competitive Insights Location Mirroring
The Official Reputation Report 2021 Property Management Download the Report Discover An exclusive ranking of the Top 500 property management locations using our proprietary Reputation
Healthcare’s Digital Front Door For An Exceptional Patient Experience A unified platform to drive provider selection, connect patients with doctors and improve care with deep
It’s time for business-to-business (B2B) companies to embrace reputation experience management. Many consumer-facing businesses such as retailers already know how to build their brands by
The #1 Reputation Platform for Automotive Improve online visibility and engagement. Increase sales and service leads. Drive higher customer satisfaction. Request a Consultation Over 1/3 of
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Adam Dorfman talked with Google’s Bart Jenniches about Google Business Messages. Take a look at what he had to say and what’s next for Google.
Your business’s online reputation is everything. Take a look at examples from our customers at Transform’21 to help boost your brand’s reputation.
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
The Complete Reputation Management Platform Trusted by Veterinarians Get more reviews, acquire new customers, gather customer feedback, and send patient reminders, all from one platform.
The explosion of social media, online forums, and the like have provided brands with many more opportunities to acquire and analyze data. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers should leverage.
Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the
Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health
Reputation was included in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Here’s our take on why we were included.
What is a localized marketing strategy? ✓ For a detailed look at this approach, including benefits, examples, and tips for success, click here!
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
Is your healthcare organization’s marketing technology stack lacking? We can help your team get the most out of the tools available to you.
REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research
Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.
Online reputation management presents a huge opportunity for mortgage lenders as they seek to adapt to a digital-first world. Check out this article to learn how the industry is evolving and why reputation management matters more than ever.
REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience
Forrester The Power of Unstructured Feedback To find out how marketing and CX professionals are leveraging the power of customer feedback and data, Reputation commissioned
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.
Discover how you can use technology and data to deliver a better member experience and drive business performance in 2021 and beyond.
REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash,
One Platform. The Entire Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next
Check out this article to learn why sharing your company’s narrative through content is crucial to building a brand.
We are delighted to announce that Reputation has acquired Nuvi, a social customer experience software company, with next generation social listening and data-visualization capabilities.
REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust
Andy Wand, EMEA Auto Director, offers his expert take on the evolving automotive customer journey.
Reputation News Check out the latest and greatest Reputation platform updates, upcoming events, recent articles, press releases and other Reputation announcements. Platform updates Webinars Articles
Produkte Eine einzige Plattform, die volle Customer Journey Reagieren Sie auf Bewertungen direkt. Finden Sie heraus, was an einem Standort passiert und antizipieren Sie die
REDWOOD CITY, Calif. — March 22, 2021 — Reputation, the global leader in reputation experience management, today announced that Floyd Watson will join the company
One Platform. The Entire Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next
What’s the difference between reach vs impressions and which is more important? From Facebook to Instagram to Twitter, find out which metric is essential for your social goals.
Wondering how to ask for a review from customers? Read on to learn tips and strategies for review collection and customer feedback management.
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel
We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.
REDWOOD CITY, Calif. — March 4, 2021 — Reputation, the global leader in reputation experience management, today released its 2021 Healthcare Reputation Report, which ranks
Hot off the press, Forrester’s Now Tech Voice-of-the-Customer (VoC) 2021 report outlines its definition of a VoC tool, including key activities and capabilities. The report also identifies leading vendors in the space, including Reputation.
Healthcare Report 2021 Healthcare Reputation Report We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in
Housing & Real Estate The Platform that Seamlessly Manages All of Your Branches and Properties Improve buyer and tenant engagement. Drive higher occupancy rates. Improve
Got a negative review online? It’s not the end of the world. Discover how to respond to negative reviews here.
REDWOOD CITY, Calif. — February 11, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as
REDWOOD CITY, Calif. — February 9, 2021 — Reputation, the global leader in reputation experience management, today announced that it has been named by G2,
Auto dealers matter more than ever. But to succeed, they need to combine a strong digital presence with a great customer experience at the physical dealership. Learn more on why embracing Reputation Experience Management is the key for auto dealers to operate successfully online and on the lot.
Karthik Divi, Reputation’s Senior Engineering Manager, shares what he enjoys about leading his team in India, his passion for computers and his background in the Supply Chain domain.
Over the past few months, we’ve been working hard to add lots of exciting new capabilities to our product suite. As a result, the Reputation platform is now better than ever — more actionable, more conversational and more open.
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Businesses need to tread carefully and take specific steps to update their branding on their sites without losing traffic. In this article, Reputation’s Adam Dorfman, shares insights on the crucial actions businesses must take during a rebrand or name change to protect their online visibility.
Google has recently renewed a commitment to making Google Posts, a way for businesses to publish quick updates on their Google My Business (GMB) listings, more pertinent and valuable. In this article, Reputation’s Adam Dorfman, shares insights on the latest updates and how to put Google Posts to work to improve visibility for GMB Listings.
REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of
Das Jahr 2020 war in vielerlei Hinsicht beispiellos. Die Covid-19-Pandemie hat fast jeden Aspekt unseres Lebens verändert, ebenso wie die Art und Weise, wie Unternehmen
REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available
In this ebook, we’ll explore the four key trends related to CX that will have the biggest impact on businesses across industries in the coming years.
Reputation Newsroom From product innovations to media coverage, read the latest Reputation news here and learn more about how we’re helping businesses manage their reputation
If you’re just starting on your CX journey or your current program isn’t delivering the returns you expected, these design best practices can help you turn customer feedback into actionable insights.
As the digital transformation continues at breakneck speed, companies that adopt Reputation Experience Management programs are poised to accelerate their growth and make headway against competitors.
REDWOOD CITY, Calif., Dec. 17, 2020 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today
The ongoing Covid-19 pandemic has cast a spotlight on virtual care. Virtual care had long been seen as an efficient and cost-effective way for people to get medical care.
We break down how your business can use conversational surveys to get customer feedback and collect insights to improve the customer experience.
Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December
During the holiday season shoppers spent billions of dollars online, while foot traffic in brick-and-mortar stores dropped. To capitalize on this activity, retailers need to dial up their presence online to drive shoppers to their websites — while promoting services such as curbside pickup that will appeal to shoppers offline.
Managing customer expectations can be time-consuming and costly but automation can help by simplifying and streamlining processes that have a direct impact on customer experience.
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
Reputation analyzed more than 18,000 automotive brands and dealerships across the U.S. to understand consumers’ sentiment and what automotive brands are doing right and wrong. Here we share insights about the state of the industry and where brands can improve.
Consumers are still buying automobiles during the pandemic. What do dealerships need to know to make themselves visible and found online as consumer demand picks up?
No one can deny the dramatic impact Covid-19 has had on the Retail industry. As soon as the shelter-in-place orders were announced, stores closed…
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