Surveys

Capture Feedback. Drive Better Decisions.

Design and deploy powerful surveys at scale to capture real-time feedback, uncover insights, and drive meaningful growth.

Example of Reputation's Surveys product

Engage Customers with Smart Surveys

Launch customized surveys at scale.

Reach the right person at the right time.

Instantly Uncover Actionable Insights

Let AI-powered analysis spot trends for you.

Filter feedback down to every single location.

Turn Valuable Feedback Into Growth

Automatically route feedback to the right team.

Convert positive survey responses into reviews.

Hear From Every Customer

Example of Reputation's Surveys Builder

Launch Surveys Faster, At Scale: Quickly build branded surveys with pre-built templates that flex to your needs for every location while managing it all from one central hub.

Reach the Right Audience: Send surveys via email, SMS, and more—at the right time in the journey.

Customize Every Flow: Create logic-based survey paths to tailor each experience based on customer input.

Uncover the Full Story

Example of Reputation Surveys product

Spot Trends Instantly: AI-powered analysis surfaces key themes, spikes in volume, and sentiment shifts to help you take action on what customers are saying – fast.

Categorize Feedback Automatically: Tag responses by topic, urgency, or sentiment for faster prioritization and action.

Pinpoint Issues with Precision: Automatically categorize feedback and filter by location or topic to find performance gaps fast.

Take Fast, Effective Action

Example of survey template in Reputation platform

Trigger Follow-Up Automatically: Route survey feedback into tickets and alerts based on predefined rules.

Assign With Confidence: Automatically send issues to the right team with full visibility and context.

Show Customers You’re Listening: Build loyalty by taking visible action on what your customers are telling you.

Turn Feedback Into Growth

Platform survey reporting example

Turn Surveys Into Reviews: Ask for permission from happy respondents to turn their survey responses into a review and automatically publish it onto different review sites.

Spot Your Top Performers: Identify standout teams or locations to celebrate wins and share best practices.

Fuel Business Decisions: Use centralized dashboards to report feedback-driven impact across the org.

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Reputation Managed Services

AI Is Ranking You—With or Without Your Input

Discover how AI is redefining the rules of reputation management, and what modern brands must do to lead in the era of search-to-sentiment.

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