Standard Product Descriptions

Base Reputation Management Platform

Base Reputation Management Platform RDC-PLAT-19A

  • Cloud-based access
    • Access our platform from any computer with a modern browser and internet connection
    • Scalable user, location, and permission management with unlimited logins
    • Fine-grained role management that scales with organizational structure and desired access permissions
    • Add, remove, or update users and locations automatically (via API or via CSV feed over SFTP)
    • Manage all location credentials at the corporate, regional, or local level
    • Upload and manage corporate and location logos for alerting and customer outreach
  • Custom alerts management
    • Alerts for new feedback (reviews, surveys, listings, etc.) delivered via platform, email, or mobile app notifications
    • Customizable alert frequency
    • Respond to alerts immediately
  • Custom reporting
    • Generate location-based reports for all levels of your organization
    • Run reports in real-time, export as PDF or HTML, or schedule for automatic delivery
    • Choose from a variety of available reports including: Executive Summary, Star Ratings, Sentiment, Reputation Score, Under and Over-Performing Locations, and more
    • Build granular, custom reports with the drag-and-drop Report Builder
  • Reputation Manager Mobile App
    • Available for iOS and Android
    • Monitor your reviews, survey responses, social presence and Reputation Score
    • Respond to and forward customer feedback
    • Create, schedule, approve, and publish social posts (requires purchase of Social solution)
  • Reputation Live Mobile App
    • Enable frontline employees to instantly request customer reviews from a mobile device
    • Link customers directly to review or social media sites via SMS
    • Use templated or custom request forms
    • Promote customer engagement and friendly competition with the Requests Leaderboard
  • Operational Insights (Text and Sentiment Analysis)
    • Track the topics driving customer feedback to understand operational strengths and weaknesses
    • Industry-specific topic categories are automatically identified using AI and machine learning
    • Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard
    • Track sentiment trends, keyword impact and location-level progress by category—across custom location groups or your entire organization
    • View rating breakdowns across locations, websites, and survey campaigns
    • Compare your performance to industry peers
    • Generate Insights-driven reports for print or automated email distribution (PDF or CSV)
  • Listings Performance Analysis
    • Audit listings accuracy and distribution across the highest-traffic listings websites
  • Reputation Score
    • The only comprehensive, accurate measure of how your business is found, chosen, and experienced
    • Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating) to understand your strengths and areas to improve
    • Score your locations against average and best-in-class competitors across your industry
  • Google Q&A
    • Monitor and respond to local customer questions in the Google Knowledge Panel
    • Post and answer FAQs to streamline the customer journey
  • Customer Support
    • Customer Support is available by email via support@reputation.com, 8:00 a.m. and 5:00 p.m. PST, Monday through Friday, except for Company holidays
    • Support includes access to Reputation University, our cloud-based training resources and certification courses

Reviews

Reviews RDC-REVW-19A

  • Monitor reviews across 130+ websites
    • Access a frequently updated, global list of websites from a single centralized dashboard
    • Receive review alerts via email and customize alert frequency
    • Flag, forward, or share important reviews for follow-up action
    • Filter reviews by location, website, sentiment, date, and additional custom filters
    • Analyze trends for review sentiment, volume, average rating and more
  • Respond to reviews from one centralized dashboard
    • Leverage a fully integrated credential repository to send immediate, location-based responses
    • Integrate with major customer support desks
  • Create custom response templates
    • Efficiently create personalized responses using industry-specific or custom response macros
    • Adapt response macros based on sentiment and location
  • Automate review requests and reminders
    • Deploy review requests via multiple channels: website, email, SMS and point-of-service kiosks
    • Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
    • Utilize industry-specific or customized request templates
    • Deploy automated drip campaigns to encourage customer feedback
    • Prioritize the highest-impact review sites using our industry-specific, patented methodology
    • With the Reputation Live mobile app for iOS and Android, empower your team to request reviews from their mobile devices
  • Stream reviews to your webpage automatically
    • Syndicate customer reviews to your location pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Publish reviews via an iframe (served by Reputation.com) or SEO-optimized mode (served by your domain)
    • Improve search ranking with Google Rich Snippets
    • Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
    • (Healthcare clients) Import CAHPS reviews into the Reputation.com platform to stream CAHPS ratings and comments to your landing pages
    • Ensure published feedback complies with privacy laws and organizational policies with Managed Review Moderation (additional paid service)
  • Analyze, report, and receive alerts on key metrics
    • Report on review sentiment and rating trends, review response rates, review site activity and leading locations
    • Tap into powerful, location-based customer engagement metrics such as Requests Sent, Emails Delivered, Emails Opened, etc.
    • View a leaderboard of review requests and attributed reviews by requester, location, or divisional breakout
    • Configure, save, and schedule packaged reports for automated email distribution

Google Seller Ratings

Yearly Pricing for non-auto customers:

Google Seller Ratings – 1 Brand RDC-GSR-19A

E.g. Alamo Rent a Car

Google Seller Ratings – 2 Brands RDC-GSR-19B

E.g. Alamo Rent a Car, National Car Rental

Google Seller Ratings – 3 Brands RDC-GSR-19C

E.g. Alamo Rent a Car, National Car Rental, Enterprise Rent a Car

Google Seller Ratings – 4 Brands RDC-GSR-19D

E.g. Alamo Rent a Car, National Car Rental, Enterprise Rent a Car, Sixt

Google Seller Ratings – 5+ Brands RDC-GSR-19E

E.g. Alamo Rent a Car, National Car Rental, Enterprise Rent a Car, Sixt, Hertz

Automotive Customers:

Google Seller Ratings (per brand) RDC-GSR-19D

Google Seller Ratings (per dealer) RDC-GSR-19E

  • Send unlimited invitations to collect authentic customer reviews that qualify you for Google Seller Ratings
  • Display Google Seller Rating as stars on your Google Ads and Google Shopping profile
    • Boost your Google visibility and conversion with compelling customer feedback
    • Build trust in your brand before users have even clicked through to your website
    • Increase click-through-rate and lower your cost-per-click

Business Listings and Directory

Business Listings Management RDC-BLST-19A

  • Single Source of Truth encompassing all of your location data
    • 60+ predefined fields based on your industry
    • Update your Source of Truth via our elegant online user interface or sophisticated Rest API
    • Manage profile information by individual and location to scale across every point of presence
    • Establish centralized, field-level permissions for profile editing
  • Listings automatically created, claimed, unclaimed, and merged
    • Fully managed listings auditing, standardization, and correction for all of your locations
  • API updates to major listings sites; tail sites corrected via aggregators
    • Automatically update listings on Google, Facebook, Bing, Apple Maps, Foursquare, and more
  • Continuous auditing and correction
    • Listings audited and corrected nightly across all locations and supported listings websites
  • Track your entire listings presence from one centralized dashboard
    • View listings status by website and drill down into missing, correct, and incorrect listings
    • Filter detailed audit issues by location or listings website
  • Integrated Traffic Insights reveal actions (calls, directions, etc.) driven by improved listings
    • Discover when customers are searching for you, how they are finding you, and the key demographics engaging with your brand online
  • You retain complete and permanent ownership of all listings data
    • All location data and credentials are available to you at any time
    • Reputation.com does not revert your listings if our partnership ends

Directory Management RDC-DIRXI-19A

  • Centralized location data management powered by your Single Source of Truth
    • Update your Source of Truth via our elegant online user interface or sophisticated Rest API
    • Manage profile information by individual and location to scale across every point of presence
    • Establish centralized, field-level permissions for profile editing
  • Create a source of truth to build customizable, SEO-driven Location Pages and Location Finders
    • Power rich & beautiful Location Finder pages (e.g. Store Locator or Doctor Finder)
    • Experiences driven by this solution are automatically updated via API to match your Source of Truth
  • Enable Industry-specific, contextual search
    • Use your Source of Truth to support intelligent conditional queries using and or logic
  • Integrate with reviews to stream customer feedback
    • Integrated appointment scheduling, referral management, and review streaming capabilities in one solution

Location Pages and Locator RDC-SIML-19A

  • Location-based, performance-driven landing pages for physical locations and or professionals
    • Built with best-in-class SEO and CRO strategies
    • Easy-to-implement locators create an intuitive search experience with customizable filters, autocomplete, and results
    • Track customer acquisition and conversions

Group Page Template (per template) RDC-SIMP-19A

  • Custom landing page templates created for your unique groups or departments
    • Control page design, display, content and data integration
    • Groupings update automatically based on customer Source of Truth

Group Pages (per page) RDC-SIMG-19A

  • Custom landing pages created for your unique groups or departments
    • Control page design, display, content and data integration
    • Groupings update automatically based on customer Source of Truth

Surveys

Surveys – Up to 20K Completes RDC-SURV-19A

Surveys – Up to 50K Completes RDC-SURV-19B

Surveys – Up to 200K Completes RDC-SURV-19C

Surveys – Up to 500K Completes RDC-SURV-19D

Surveys – Unlimited Completes RDC-SURV-19E

  • Create and deploy custom, cross-platform surveys
    • Build attractive surveys for native deployment via the web, email, SMS, and point-of-service kiosks
  • Numerous supported question types and conditional visibility
    • Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
    • Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
    • Create custom configured survey paths to direct unhappy customers to the appropriate workflows for issue resolution
  • Automate survey requests and reminders
    • Deploy survey requests via website, email, SMS, and point-of-service kiosks
    • Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
    • Use custom-branded, industry-specific request templates
    • Deploy automated drip campaigns to encourage survey engagement
  • Instantly respond to surveys from a centralized dashboard
    • Generate sentiment-specific response macros for your brand and individual locations
    • Send immediate, location-based responses using a fully integrated credential repository
  • Analyze and report on results and trends
    • Track essential survey metrics at the location level, including Requests Sent, Requests Opened, Surveys Completed, and NPS Score
    • Link customer demographic and transaction data to each survey for improved reporting and response
    • Filter NPS scores by demographic to identify which customer segments need your attention
    • Configure, save, and schedule custom-designed, automated reports
    • Run cross-tabulation reports to understand the relationships between survey questions
    • Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
  • Stream survey responses on your website
    • Syndicate customer survey summaries (star rating + comments) to your location pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
    • Publish either via iframe (served by Reputation.com) or SEO-optimized mode (served by your domain)

Employee Engagement

Surveys – Up to 20K Completes RDC-SURV-19A

Surveys – Up to 50K Completes

Employee Engagement – 1 to 500 Employees RDC-EMENG-19A

Employee Engagement – 500 to 2,500 Employees RDC-EMENG-19B

Employee Engagement – Over 2,500 Employees RDC-EMENG-19C

  • Monitor reviews across Employee Review websites
    • Access a frequently updated, global list of websites from a single centralized dashboard
    • Receive review alerts via email and customize alert frequency
    • Flag, forward, or share important reviews for follow-up action
    • Filter reviews by website, sentiment, date, and additional custom filters
    • Analyze trends for review sentiment, volume, average rating and more
  • Automate Review and Survey requests and reminders
    • Deploy review / survey requests via multiple channels: Email and SMS
    • Deploy automated drip campaigns to encourage Employee feedback
  • Create and deploy custom, cross-platform surveys
    • Build attractive surveys for native deployment via the web, email, and SMS
  • Numerous supported question types and conditional visibility
    • Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
    • Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
    • Create custom configured survey paths to direct unhappy employees to the appropriate workflows for issue resolution
  • Instantly respond to surveys from a centralized dashboard
    • Generate sentiment-specific survey response macros for your brand and individual locations
    • Send immediate, location-based responses to the survey using a fully integrated credential repository
  • Analyze and report on results and trends
    • Track essential survey metrics at the location level, including Requests Sent, Surveys Completed, and NPS Score
    • Filter NPS scores by demographic to identify which employee segments need your attention
    • Configure, save, and schedule custom-designed, automated reports
    • Run cross-tabulation reports to understand the relationships between survey questions
    • Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
  • Stream survey responses on your website
    • Syndicate employee survey summaries (star rating + comments) to your location/Intranet pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Publish surveys via an iframe (served by Reputation.com) or SEO-optimized mode (served by your domain)

Social Suite

Social – Basic RDC-SOCL-19B

  • Monitor and respond on Facebook, Instagram, and Twitter
    • Read, like, manage, and reply to comments across the highest-traffic social media websites
    • Respond privately via Facebook Messenger
    • Monitor corporate social profiles and pages for your individual locations
    • Gain centralized access to all of your profiles via Simple O-Auth
  • Manage unlimited Social accounts
  • Create and publish location-specific content on Facebook, Instagram, Twitter, and GMB
    • Design, assign, and schedule customized posts for one or many locations
    • Auto-customize post templates for individual rooftops
    • Promote customer stories and tips, as well as local event content, automatically curated by Reputation.com
  • Oversee social content with a post publishing approval workflow
    • Review all scheduled posts using a centralized publishing calendar
    • Manage fully integrated approval workflows via email or mobile app notifications
  • Analyze and report on social engagement
    • View powerful social engagement metrics for every social platform and location
    • Analyze Facebook post and page performance by metrics including Views, Likes, Clicks, Check-ins, and overall Reach
    • Analyze Twitter account performance by metrics including Total Followers, Total Tweets, Mentions, Retweets, and Replies

Social – Advanced RDC-SURV-19A

  • Manage publishing campaigns in manual or automated mode
    • Unify your social media presence by scheduling multi-post campaigns across distributed teams and locations
    • Set content expiration dates or time-to-live thresholds for individual posts and campaigns
    • Enable location tagging to align campaigns with regional markets and subsectors (e.g. locations experiencing snowy weather, pediatrics-focused facilities)
  • Curate a library of images, videos, and content for your organization
    • Store curated posts or RSS feed data in the Content Library for easy selection and publication
    • Tag content for streamlined filtering and classification
  • Create custom live streams with real-time alerts based on target keywords
  • Ability to boost social posts on Facebook
    • Extend the reach of your custom Facebook posts
    • Define targeted audiences based on attributes including location, interests, and more
  • Analyze and report on social tags and sentiments

Social Listening – Up to 25K Mentions RDC-FHL-19A

Social Listening – Up to 50K Mentions RDC-FHL-19B

Social Listening – Up to 100K Mentions RDC-FHL-19C

Social Listening – Up to 250K Mentions RDC-FHL-19D

Social Listening – Up to 500K Mentions RDC-FHL-19E

  • Track mentions of your brand across 80 million+ online sources
    • Scope includes blogs, message boards, and all forms of social media
    • Flag mentions to analyze and investigate
  • Identify the topics and sentiment shaping your online reputation
    • Track mentions by topic, source, location, etc.
    • Understand each keyword’s audiences and trends
    • Analyze sentiment over time and understand what resonates with your audience

Actions

Actions RDC-TCK-19A

  • Track and resolve customer issues identified in Surveys and Reviews
    • Configure email notifications for new Actions tickets, updates, notes, and more
    • Respond directly to Surveys and Reviews and collaborate with team members within each ticket
  • New tickets automatically generated for custom-defined feedback events
    • Define rules for when and how Actions generates new tickets based on feedback sentiment, keywords, locations, etc.
  • Create custom stages, SLAs, and workflows for issue escalation and resolution
    • Create custom tags and stages to track and filter your workflows
    • Create custom queues with role-based visibility
    • Assign and categorize tickets to promote visibility and drive resolution
    • Add and update internal notes to collaborate with colleague
  • Track and analyze Actions ticket progress via live dashboard and email updates
    • View tickets by stage (e.g. open, closed, overdue, in-progress)
    • Manually change ticket stages
    • Analyze ticket by source, location, stage, tag, queue, sentiment, and more
    • Instantly add internal notes to tickets by replying to email notifications

Competitive Insights

Local Competitor Reporting (up to 3 local competitors) RDC-INSL-19A

  • Location-based competitive insights
    • Compare your locations’ performance vs. local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more
  • Benchmark ORM performance against up to 3 local competitors
    • Specify competing brands or allow our algorithms to automatically select competitors by proximity
  • Compare and report on metrics including feedback volume, average rating, and sentiment
    • Schedule automated reports and periodic digests delivered in PDF or CSV format
    • Simple scores and dashboards reveal winning and losing locations in each market
  • Analyze real-time and historic data
    • Aggregate competitive insights by brand, region, and additional custom location filters

Brand Competitor Reporting (up to 3 brands) RDC-INSB-19A

  • Brand-based competitive insights
    • Compare your organization’s performance vs. competing brands in areas including review volume, average star rating, feedback sentiment, Reputation Score, and many more
  • Benchmark ORM performance against up to 3 national competitors (2,000 locations per brand)
    • Specify competing brands or allow our algorithms to automatically select competitors by industry
  • Compare and report on metrics including feedback volume, average rating, sentiment, etc.
    • Schedule automated reports and periodic digests delivered in PDF or CSV format
    • Simple scores and dashboards reveal your ORM performance vs. your sector’s leading brands
  • Analyze real-time and historic data
    • Benchmark your performance against brand rivals in the present or over time

Add-on Integrations

TripAdvisor (Reviews) ADD-TADV-19A

Apartment Ratings (Reviews) ADD-APRT-19A

Judy’s Book (Reviews) ADD-JUDY-19A

Localeze Aggregator (Business Listings) ADD-LOCL-19A

Managed Services – Moderation & Response

Managed Review/Survey Moderation SVC-MOD-19A

  • Dedicated U.S.-based team moderates all first and third-party reviews prior to publication
    • Industry-specific filters applied for profanity, privacy, legal compliance, and additional custom guidelines
    • Receive immediate alerts for flagged reviews

Managed Review/Survey Response (100% neg, 0% pos) SVC-MRRP-19B

  • Dedicated U.S-based team monitors and responds to all negative reviews
    • Client specifies review websites for monitoring
    • Reputation.com’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
  • 24-hour turnaround
    • Reputation.com reports on response metrics monthly
  • Response templates customized for your brand goals and guidelines
    • We work closely with you to develop response objectives and requirements

Managed Review/Survey Response (100% neg, 20% pos) SVC-MRRP-19A

  • Dedicated U.S-based team monitors and responds to 100% of negative and 20% of positive reviews
    • Client specifies review websites for monitoring
    • Reputation.com’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
  • 24-hour turnaround
    • Reputation.com reports on response metrics monthly
  • Response templates customized for your brand goals and guidelines
    • We work closely with you to develop response objectives and requirements

Managed Services – Social Media

Managed Social Branded Publishing (3x/week) SVC-MSBP-19A

  • Branded graphics, copy and animation developed specifically for your industry
    • Reputation.com’s team of Social Media Specialists develops unique, brand-aligned content designed to generate engagement and drive community growth
  • Managed publishing to Facebook
    • We manage content publication to optimize your presence across the highest-traffic social media websites
  • Client direction and approval welcome
    • We use your brand guidelines and provided assets to develop industry-relevant content

Managed Social Industry Publishing (2x/week) SVC-MSLP-19A

  • Strategic content developed specifically for your industry and brand
    • Useful, educational, and engaging content focused on time-based and seasonal events, celebrations, and national/regional promotions
  • Managed publishing to Facebook
    • Drive community engagement across the highest-traffic social media website
  • Localized content features your brand and location names
    • We strategically design content to grow local community engagement

Managed Social Response (All Posts) SVC-MSRE-19A

  • Reputation.com’s U.S.-based Social Response team monitors and responds to all social posts
    • Reputation.com’s Managed Social Response services complement our posted content Monday-Friday
    • We ensure that posts we make on your behalf are driving positive and productive engagements.
  • RDC flags and deletes inappropriate content per customer brand guidelines
  • Receive immediate alerts for negative comments

Managed Social Response (only RDC posts) SVC-MSRE-19B

  • Reputation.com’s U.S.-based Social Response team monitors and responds to only social posts published by the Reputation.com team
    • Reputation.com’s Social Response services complement our posted content Monday-Friday
    • We ensure that posts we make on your behalf are driving positive and productive engagements.
  • Reputation.com flags and deletes inappropriate content per customer brand guidelines
  • Receive immediate alerts for negative comments

Managed Social Media Advertising SVC-MRRP-19A

  • Fully managed Social Media advertising campaigns
    • Strategic campaign planning
    • Full campaign lifecycle management (implementation, media buying, optimization and reporting)
    • Monthly improvement based on CPL/CPA, ROAS and ROI

Professional Services

Professional Services – Fundamentals Implementation PROSERV-CORE-FUN

  • Professional Services to enhance use of purchased modules
  • 5 licenses

Professional Services – Basic Implementation PROSERV-CORE-BASIC

  • Professional Services to enhance use of purchased modules
  • 1-49 licenses

Professional Services – Advanced Implementation PROSERV-CORE-ADV

  • Professional Services to enhance the use of all purchased modules
  • 5-200 licenses

Professional Services – Basic Survey Implementation PROSERV-SRVY-BASIC

  • Professional Services to enhance the use of purchased modules
  • 2 Surveys
  • Questions – Up to 3 per survey or 6 total
  • Standard logos

Professional Services – Advanced Survey Implementation PROSERV-SRVY-ADV

  • Professional Services to enhance use of purchased modules
  • 4 Surveys
  • Questions – Up to 6 per survey or 25 total questions
  • Custom styling coded via HTML

Professional Services – GSR Basic Setup PROSERV-GSR-BASIC

  • Professional Services to enhance use of purchased modules
  • 5 GSR domains/URLs

Professional Services – GSR Advanced Setup PROSERV-GSR-ADV

  • Professional Services to enhance use of purchased modules
  • 12 GSR domains/URLs

Platform Training TRAIN-VRTL

  • Virtual training on all solutions included in your contract
  • Training based on industry-specific ORM best practices