Transform for Healthcare Marketers
May 18, 2018
Transform for Healthcare Marketers will focus entirely on the challenges healthcare marketers face when implementing and maintaining an Online Reputation Management program. We’ll hold panel discussions, breakout roundtables and an “Ask the Experts” product demo session.
You’ll leave the conference with actionable insights and best practices for improving your healthcare organization’s online presence.
Nick Ragone, Esq.
Nick Ragone, Esq., is the Senior Vice President and Chief Marketing and Communications Officer for Ascension, the nation’s largest non-profit health system and the world’s largest Catholic health system. He is also a member of the Office of the President.
In this role, he oversees the creation and execution of brand strategy, brand experience, direct-to-consumer marketing and advertising, public relations and thought leadership, social and digital strategy, internal communications, and consumer access for Ascension and its subsidiaries.
Sarah Moseley is the Marketing & Communications Director at The Oregon Clinic, Oregon’s largest physician-owned specialty practice. She manages brand strategy, reputation, external and internal communications, and marketing plans for 24 distinct specialty groups. She also leads the company’s community benefit efforts. Previously, Sarah served as the Marketing & Communications Director at Planned Parenthood of Southwestern Oregon. Before her life in healthcare, Sarah was a consultant and agent for creatives and marketing, and promoting books and licensed products.
Sarah holds an undergraduate degree from Cornell University and a masters degree from Rhode Island School of Design.
Nolan Perry oversees reputation management and online engagement at Sutter Health, the eighth largest healthcare provider in the U.S. Having previously helped build social media from the ground up at the nation’s largest for-profit institution of higher education, he’s spent the last two years establishing best practices for social customer care in the healthcare industry, and breaking down barriers in managing online reputation of more than 3,000 physicians and facilities.
Nolan serves as adjunct professor of Business at Brigham Young University, and an adult volunteer with Boy Scouts of America.
Amy Whited joined Kaiser Permanente in January of 2010. With a background in journalism, she spent 10 years at CBS News in New York, and prior to that, local TV news.
Whited serves as Director of Integrated Communications for Kaiser Permanente, leading the team that executes internal and external communications for the Colorado region. Previously, she served as manager of public relations and digital media, with responsibility for media relations across all Kaiser Permanente Colorado service areas, social media and video.
Prior to joining Kaiser Permanente, Whited held various roles at CBS News and contributed to the network’s coverage of major stories and events, including the 2000 Presidential election, the tragic events and aftermath of 9/11 and the devastation of Hurricane Katrina in New Orleans. She worked directly with CBS Evening News anchor Katie Couric and traveled the country during the 2008 presidential campaign working on location for a number of significant news events, including the New Hampshire Primary, Iowa Caucuses, Presidential debates and the Democratic National Convention in Denver.
Vince joined Kaiser Permanente in 2005, after a brief but exciting career in enterprise software. He and his team are responsible for guiding how Kaiser Permanente simultaneously promotes and protects itself in the social space as it cares for 11.8 million Americans and the communities it serves.
He’s a recovering newspaper editor, husband, and dad to two teenage children, two rescue dogs, and a half-dozen generally productive backyard chickens.
Agenda at a Glance
|Thursday, May 17th, 2018|
Welcome Cocktail Reception | Riverside Room
|Friday, May 18th, 2018|
Michael Fertik, Founder and CEO, Reputation.com
Michael Fertik will kick things off with a brief welcome and introduction to the day’s theme, “Own the Experience.”
Reputation.com Trends and Product Roadmap
Pascal Bensoussan, Chief Product Officer, Reputation.com
Learn about new capabilities and features of the Reputation.com platform, and get a preview of some of the innovations in the works, with Pascal Bensoussan.
Building Review Volume Through Review Requesting
Vince Golla, Director of Social Media, Kaiser Permanente
An Overview of New ORM Research and Findings
Brad Null, Chief Scientist, Reputation.com
“Ask The Experts”
Reputation.com Product Managers
Ask questions, learn about new features and explore the Reputation.com platform with members of the Reputation.com product team.
Creating a Plan for Review Requesting
Sarah Moseley, Marketing & Communications Director, The Oregon Clinic
When physicians at The Oregon Clinic became frustrated with online reviews, the marketing team set out to boost online ratings and improve the patient experience. Hear how they used a custom solution to ensure satisfied patients have the opportunity to leave an online review.
Tackling Physician and Location Data Online
Nolan Perry, Manager, Reputation and Engagement, Sutter Health
Sutter Health has grown rapidly through acquisitions, resulting in challenges managing the brand’s online presence and ensuring providers and locations show up in local search. Learn how the organization corrected its online listings and ensured physicians show up first on Google.
Best Practices Roundtable
Engage in conversation with your fellow healthcare marketers. Choose from several discussion topics, led by Reputation.com product managers and Reputation.com expert users.
Hyatt Regency Jersey City on the Hudson
Join us at the Hyatt Regency Jersey City, on the banks of the Hudson River, and enjoy 180-degree views of the Manhattan skyline.
The Hyatt Regency is about 20 minutes by car from Newark airport. Light rail is also available.
Dress code for this event is business casual.
For your convenience, Reputation.com has partnered with the Hyatt Regency Jersey City to provide guests with a Transform 2018 preferential group rate. Here’s how to book your room: