Hands-on Training You Need

Promo Video - Transform University

Are you ready to jumpstart your skills – and boost your Reputation Score? Join us at one of our Reputation University courses — an intensive day of training that will instantly turn you into a Reputation.com power user.

PowerUp and StarPower will help you move beyond the basics and learn how to add significant value to your marketing efforts by leveraging the full capabilities of the Reputation.com platform.

The curriculum is phenomenal, and our expert instructors will help you to turn your company’s vision into actionable tactics to increase online engagement, conversion and loyalty.

Note: PowerUp and StarPower training is only available to Reputation.com customers.

Select Full Conference + University on registration page.

Promo Video - Transform University

 

Power Up Course Curriculum

Gain the Skills You Need in One Information-Packed Day!
Session 1

Optimize Search

Did you know that almost half of all Google searches are for local businesses? In this session, find out how your customers are searching for you across the web, and ensure your business shows up in results with optimized listings.

Key Topics Covered:

  • Claiming, managing, auditing and updating business listings
  • Optimizing online data to increase local search performance
  • Optimizing for organic search
  • Optimizing for paid search

Session 2

Win Customers

Most people want to feel a real human connection to your brand before agreeing to buy from you. In this session, learn how to leverage the Reputation.com platform to amplify the kings of user-generated content, reviews and social media.

Key Topics Covered:

  • Review requesting and response management
  • Using messaging to improve engagement and response time
  • Tools and best practices for social engagement and responding
  • Using Google My Business (GMB) to increase upstream engagement

Session 3

Improve Customer Experience

Did you know that for 32% of all customers, it only takes one bad experience for them to stop doing business with you? In this session, learn how to collect meaningful feedback to get deeper insights into your customer journey.

Key Topics Covered:

  • NPS surveys and beyond – designing high-performance surveys to maximize survey response and customer insight
  • Beyond surveys – capturing and analyzing unstructured data to identify high-impact customer pain points
  • Capturing, managing and addressing issues through the Reputation.com Actions solution

Session 4

Bringing it Together – Reputation Score

Your Reputation Score tells a story about your business — but do you know what that story is? In this session you will learn about the biggest score influencers, and uncover specific actions you can take to improve your score.

Key Topics Covered:

  • The meaning and relevance of Reputation Score thermometers
  • How leading businesses use Reputation Score to evangelize, incentivize, and predict success in real-time
  • Using Reputation Score to benchmark individual locations, and the business against competitors

 

StarPower Course Curriculum 

Build upon your PowerUp certification and dive deeper into CX and ORM trends.
Session

StarPower Specific Learning Objectives & Outcomes

Explore the depths of Online Presence, Social Media, and Customer Experience with your adventure-loving peers. Assess the latest industry trends through hands-on exercises, small-group discussion, thought experiments, and shared best practices. Walk away with practical applications that reach beyond the realm of the Reputation.com platform.

Prerequisite: PowerUp certification

What Do I Get?

  • Membership to Reputation.com’s User Group Community
  • Lively discussion between your peers and a Reputation.com certified trainer
  • User login to the Reputation.com platform training account with all solutions enabled
  • Printed workbook filled with the presentation visuals, step-by-step instructions, and best practices
  • Your Reputation University “StarPower!” certificate of completion, and link for posting on your LinkedIn profile

 

Why Should I Attend?

Attend Reputation University and Learn How to
Get What’s Yours.Increase Revenue by 3.9%.

Get What’s Yours.
Increase Revenue by 3.9%.

Businesses with a high Reputation Score see a boost in revenue of 3.9% or higher.

Find True Love. Reduce Customer Churn by 2%.

Find True Love.
Reduce Customer Churn by 2%.

You can reduce customer churn by delivering an exceptional customer experience.

Always be on Top. Increase Views and Clicks by up to 10%.

Always be on Top.
Increase Views and Clicks by up to 10%.

Optimize for local, organic, and paid search and leverage GSR to increase CTRs.

Get What You Deserve. Increase Customer Sentiment by up to 20%.

Get What You Deserve.
Increase Customer Sentiment by up to 20%.

Increased review volume typically results in a sentiment boost of 10-20%.

Talk More, Spend Less. Increase Reach Without Increasing Budget.

Talk More, Spend Less.
Increase Reach Without Increasing Budget.

Drive engagement and conversion on low-cost channels like social media and messaging. Talk more, spend less.

What Do I Get?

  1. Lively discussion between your peers and a Reputation.com certified trainer.
  2. User login to the Reputation.com platform training account with all solutions enabled.
  3. Printed workbook filled with the presentation visuals, step-by-step instructions, and best practices.
  4. Your Reputation University PowerUp certificate of completion, and link for posting on your LinkedIn profile.
  5. The skills and knowledge only PowerUp users have!

What Do I Need to Bring?

  • Laptop or computer with the ability to connect to wifi.
  • Smart phone (optional).
  • Login information to a Google account (optional).