Keynote Speakers


Tiffani Bova

Global Customer Growth and Innovation Evangelist
Salesforce

Tiffani Bova

Global Customer Growth and Innovation Evangelist, Salesforce

Tiffani Bova is the global customer growth and innovation evangelist at Salesforce and Wall Street Journal bestselling author of GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. She has appeared on MSNBC and Yahoo Finance, and is a regular contributor to Forbes, Harvard Business Review and Huffington Post. A top influencer in Customer Experience, Digital Transformation, the Future of Work and Sales, Tiffani has been recognized as one of Inc. Magazine’s 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top 50 B2B Sales Expert in 2019 and one of the most Powerful and Influential Women in California according to the National Diversity Council.


Alexandra Morehouse

Chief Marketing Officer
Banner Health

Alexandra Morehouse

Chief Marketing Officer, Banner Health

Author and digital marketing expert Alex Morehouse is a featured speaker at national communications conferences. Prior to serving as CMO at Banner Health, she was Chief Brand Evangelist at Kaiser Permanente, responsible for rolling out strategic communications between consumers, insurance exchanges, and state and local agencies during the critical implementation of the Affordable Care Act. Earlier in her career, she was CMO at AAA and Chief Marketing Information Officer at Charles Schwab. In addition to being featured in Forbes, Business Week, the Economist and AdAge, Alex won the 2014 “Marketers That Matter” award from the Wall Street Journal, and was a San Francisco Business Times “Most Influential” honoree for three consecutive years.

Tiffani Bova

Global Customer Growth and Innovation Evangelist, Salesforce

Tiffani Bova is the global customer growth and innovation evangelist at Salesforce and Wall Street Journal bestselling author of GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. She has appeared on MSNBC and Yahoo Finance, and is a regular contributor to Forbes, Harvard Business Review and Huffington Post. A top influencer in Customer Experience, Digital Transformation, the Future of Work and Sales, Tiffani has been recognized as one of Inc. Magazine’s 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top 50 B2B Sales Expert in 2019 and one of the most Powerful and Influential Women in California according to the National Diversity Council.

Alexandra Morehouse

Chief Marketing Officer, Banner Health

Author and digital marketing expert Alex Morehouse is a featured speaker at national communications conferences. Prior to serving as CMO at Banner Health, she was Chief Brand Evangelist at Kaiser Permanente, responsible for rolling out strategic communications between consumers, insurance exchanges, and state and local agencies during the critical implementation of the Affordable Care Act. Earlier in her career, she was CMO at AAA and Chief Marketing Information Officer at Charles Schwab. In addition to being featured in Forbes, Business Week, the Economist and AdAge, Alex won the 2014 “Marketers That Matter” award from the Wall Street Journal, and was a San Francisco Business Times “Most Influential” honoree for three consecutive years.

Featured Speakers


Amanda Henson

Director of Online Reputation Management
Kindred Healthcare

Amanda Henson

Director of Online Reputation Management, Kindred Healthcare

Amanda Henson is the Director of Online Reputation Management for Kindred Healthcare, where she oversees the training and implementation of the organization’s online reputation management (ORM) program for more than 882 enterprise locations. Prior to Kindred, Amanda was a Senior Content Marketing Strategist at MedTouch, where she built and executed a comprehensive digital content strategy. She has worked in social media and online reputation for nearly a decade, and has been leading ORM teams for more than a year, focusing on departmental education and outreach.


Amber Welch

Assistant Vice President, Digital Content and Creative Media
Ochsner Health System

Amber Welch

Assistant Vice President, Digital Content and Creative Media, Ochsner Health System

As the Assistant Vice President, Digital Content and Creative Media, Amber Welch steers digital strategies from web UX and design to social media and reputation management for the Marketing and Communications teams at Ochsner Health System, Louisiana’s largest health system and private employer. Her role is focused on digital content strategy and finding new ways to engage and retain online consumers. With more than 15 years of experience in managing website content and online communications channels, Amber works to drive patient conversions and empower the online health seeker with the information they need to manage their care.


John Patterson

Director, Social Media & Reputation Management
FordDirect

John Patterson

Director, Social Media & Reputation Management, FordDirect

John Patterson specializes in social media marketing, community management, social media strategy, content strategy, SEO and social search, and has almost a decade of social media marketing experience working for Fortune 500 and Global 500 companies in the automotive and consumer goods industries. As Director, Social Media & Reputation Management at FordDirect, he is responsible for leading the social media and reputation management strategy and execution for the company’s Ford and Lincoln dealer customers.

Amanda Henson

Director of Online Reputation Management, Kindred Healthcare

Amanda Henson is the Director of Online Reputation Management for Kindred Healthcare, where she oversees the training and implementation of the organization’s online reputation management (ORM) program for more than 882 enterprise locations. Prior to Kindred, Amanda was a Senior Content Marketing Strategist at MedTouch, where she built and executed a comprehensive digital content strategy. She has worked in social media and online reputation for nearly a decade, and has been leading ORM teams for more than a year, focusing on departmental education and outreach.

Amber Welch

Assistant Vice President, Digital Content and Creative Media, Ochsner Health System

As the Assistant Vice President, Digital Content and Creative Media, Amber Welch steers digital strategies from web UX and design to social media and reputation management for the Marketing and Communications teams at Ochsner Health System, Louisiana’s largest health system and private employer. Her role is focused on digital content strategy and finding new ways to engage and retain online consumers. With more than 15 years of experience in managing website content and online communications channels, Amber works to drive patient conversions and empower the online health seeker with the information they need to manage their care.

John Patterson

Director, Social Media & Reputation Management, FordDirect

John Patterson specializes in social media marketing, community management, social media strategy, content strategy, SEO and social search, and has almost a decade of social media marketing experience working for Fortune 500 and Global 500 companies in the automotive and consumer goods industries. As Director, Social Media & Reputation Management at FordDirect, he is responsible for leading the social media and reputation management strategy and execution for the company’s Ford and Lincoln dealer customers.


Molly Blanco

Senior Manager of Digital Advertising
AutoNation

Molly Blanco

Senior Manager of Digital Advertising, AutoNation

Molly Blanco is the Senior Manager of Digital Advertising for AutoNation I, where she oversees digital programs on behalf of all dealer locations: Reputation Management, Programmatic Media, Paid Social and Community Management. AutoNation I was an early adopter of reputation management in the automotive industry, launching its program with Reputation.ocm in 2012. The company started with a couple hundred reviews per month and now generates over 100,000 public facing reviews annually.


Doug Zarkin

Vice President and Chief Marketing Officer
Pearle Vision

Doug Zarkin

Vice President and Chief Marketing Officer, Pearle Vision

Recognized as a global strategic retail and brand marketing expert, as the Vice President and Chief Marketing Officer for Luxottica’s Pearle Vision Business, Doug has led the transformation of the brands global strategic marketing, e-commerce, visual merchandising, product promotion, and store design.

Doug has earned an impressive array of honors for his marketing and brand building work, including; Two North American Effie Awards for Health Care Services Marketing, WWD’s Best Executed Launch Strategy Award, and named Marketer Of The Next Generation by Brandweek.

His public presence includes appearances on all of the major broadcast networks and his work with Pearle Vision is currently the subject of a Harvard Business case study on brand rejuvenation.


Jenna Lazzaro

Interactive Media Specialist
Goddard

Jenna Lazzaro

Interactive Media Specialist, Goddard

Jenna is an Interactive Media Specialist for Goddard Systems, Inc., the franchisor of The Goddard School preschools. A seasoned pro in the interactive media space, she curates The Goddard School’s national social media accounts and blogs. She also cultivates the marketing team’s content calendar and assists Goddard franchisees with their Schools’ individual social media accounts.

Molly Blanco

Senior Manager of Digital Advertising, AutoNation

Molly Blanco is the Senior Manager of Digital Advertising for AutoNation I, where she oversees digital programs on behalf of all dealer locations: Reputation Management, Programmatic Media, Paid Social and Community Management. AutoNation I was an early adopter of reputation management in the automotive industry, launching its program with Reputation.ocm in 2012. The company started with a couple hundred reviews per month and now generates over 100,000 public facing reviews annually.

Doug Zarkin

Vice President and Chief Marketing Officer, Pearle Vision

Recognized as a global strategic retail and brand marketing expert, as the Vice President and Chief Marketing Officer for Luxottica’s Pearle Vision Business, Doug has led the transformation of the brands global strategic marketing, e-commerce, visual merchandising, product promotion, and store design.

Doug has earned an impressive array of honors for his marketing and brand building work, including; Two North American Effie Awards for Health Care Services Marketing, WWD’s Best Executed Launch Strategy Award, and named Marketer Of The Next Generation by Brandweek.

His public presence includes appearances on all of the major broadcast networks and his work with Pearle Vision is currently the subject of a Harvard Business case study on brand rejuvenation.

Jenna Lazzaro

Interactive Media Specialist, Goddard

Jenna is an Interactive Media Specialist for Goddard Systems, Inc., the franchisor of The Goddard School preschools. A seasoned pro in the interactive media space, she curates The Goddard School’s national social media accounts and blogs. She also cultivates the marketing team’s content calendar and assists Goddard franchisees with their Schools’ individual social media accounts.


Laurie Harvey

Manager, Interactive Media
Goddard

Laurie Harvey

Manager, Interactive Media, Goddard

Laurie is the Manager of Interactive Media for Goddard Systems, Inc. (GSI), the franchisor of The Goddard School preschools. A key player in developing GSI’s digital marketing strategy, she oversees implementation of content for all web-based channels, including review sites and social properties. Additionally, she manages brand reputation by developing methods for increasing positive reputation for the brand as well as individual franchisees.


David Blackhurst

Central Operations Director
Mitchells and Butlers

David Blackhurst

Central Operations Director, Mitchells and Butlers

David is the Director of Central Operations for Mitchells and Butlers, one of the biggest pub and restaurant businesses in the UK, with 1700 locations operating under 14 different brands and formats. David is responsible for centralised operational support activities including Guest Care and Guest Experience. In the recent past he’s been heavily involved in running several major business change projects to improve customer experience, most of which have a large technology component. David has over 25 years experience in the hospitality industry in a variety of roles.


Rich Bongiorno

Managing Director, Global CX Solutions Practice
J.D. Power

Rich Bongiorno

Managing Director, Global CX Solutions Practice, J.D. Power

Rich Bongiorno is directly responsible for the management of all J.D. Power’s Customer Experience Solutions. As a subject matter expert in Customer Experience, Rich works with clients across industries to design and implement best-in-class enterprise-wide CX solutions to improve performance.
Additionally, he supports business development efforts and manages J.D. Power’s CX Solutions partner ecosystem made up of market-leading customer experience management and journey analytics software solutions.
Mr. Bongiorno received an MBA from Pepperdine University. He holds a certificate in Pragmatic Product Management, Lean Six Sigma green belt certification and Kepnor-Tregoe Project Management certification.

Laurie Harvey

Manager, Interactive Media, Goddard

Laurie is the Manager of Interactive Media for Goddard Systems, Inc. (GSI), the franchisor of The Goddard School preschools. A key player in developing GSI’s digital marketing strategy, she oversees implementation of content for all web-based channels, including review sites and social properties. Additionally, she manages brand reputation by developing methods for increasing positive reputation for the brand as well as individual franchisees.

David Blackhurst

Central Operations Director, Mitchells and Butlers

David is the Director of Central Operations for Mitchells and Butlers, one of the biggest pub and restaurant businesses in the UK, with 1700 locations operating under 14 different brands and formats. David is responsible for centralised operational support activities including Guest Care and Guest Experience. In the recent past he’s been heavily involved in running several major business change projects to improve customer experience, most of which have a large technology component. David has over 25 years experience in the hospitality industry in a variety of roles.

Rich Bongiorno

Managing Director, Global CX Solutions Practice, J.D. Power

Rich Bongiorno is directly responsible for the management of all J.D. Power’s Customer Experience Solutions. As a subject matter expert in Customer Experience, Rich works with clients across industries to design and implement best-in-class enterprise-wide CX solutions to improve performance.
Additionally, he supports business development efforts and manages J.D. Power’s CX Solutions partner ecosystem made up of market-leading customer experience management and journey analytics software solutions.
Mr. Bongiorno received an MBA from Pepperdine University. He holds a certificate in Pragmatic Product Management, Lean Six Sigma green belt certification and Kepnor-Tregoe Project Management certification.


Amit Aggarwal

Senior Director, Digital Solutions
J.D. Power

Amit Aggarwal

Senior Director, Digital Solutions, J.D. Power

Amit leads a team that develops and delivers solutions to help our clients measure and improve the digital experiences of their customers. He is a research nerd, usability geek, and trusted advisor to client senior management, digital teams/agencies, and research managers across industries including automotive, financial services, and utilities.


Christine Bon

Director, Digital Marketing
Advocate Health Care

Christine Bon

Director, Digital Marketing, Advocate Health Care

Christine has worked in the digital space at Advocate Aurora Health for over 8 years. In her role, she conceptualizes and creates comprehensive digital marketing campaigns that support the overall brand, new customer acquisition, loyalty and specialty service lines such as heart, oncology and neurosciences. In addition, she is responsible for the development and execution of their overall paid and organic search strategies, with a special focus on mobile and local optimizations. Christine also holds a Master of Arts degree in Organizational Leadership from Lewis University and a Bachelor of Arts degree in Marketing from Columbia College. In addition, she is also Google certified and holds a certification in Advanced Interactive Marketing and Social Media from the University of San Francisco.


Emi Wayner

Strategic Partnership Development
Google My Business

Emi Wayner

Strategic Partnership Development, Google My Business

Emi Wayner oversees the partnership business and strategies in the US, Canada and Latan America. Her team helps local businesses get online and grow, focusing on sales and automated operations for this high-growth segment with channel partners. She was previously Partnership Development Lead of Google Ads for Google Channel Sales Japan. Prior to joining Google in 2016, Emi Wayner was Director of Partnership at Catalina Marketing where she advised top global brands, retailers and publishers how to bridge the gap between offline to online marketing. Earlier in her career, she worked at global financial firms for 7 years, then started several small businesses, and served on the board of the Downtown Business Association in Manhattan Beach, California.

Amit Aggarwal

Senior Director, Digital Solutions, J.D. Power

Amit leads a team that develops and delivers solutions to help our clients measure and improve the digital experiences of their customers. He is a research nerd, usability geek, and trusted advisor to client senior management, digital teams/agencies, and research managers across industries including automotive, financial services, and utilities.

Christine Bon

Director, Digital Marketing, Advocate Health Care

Christine has worked in the digital space at Advocate Aurora Health for over 8 years. In her role, she conceptualizes and creates comprehensive digital marketing campaigns that support the overall brand, new customer acquisition, loyalty and specialty service lines such as heart, oncology and neurosciences. In addition, she is responsible for the development and execution of their overall paid and organic search strategies, with a special focus on mobile and local optimizations. Christine also holds a Master of Arts degree in Organizational Leadership from Lewis University and a Bachelor of Arts degree in Marketing from Columbia College. In addition, she is also Google certified and holds a certification in Advanced Interactive Marketing and Social Media from the University of San Francisco.

Emi Wayner

Strategic Partnership Development, Google My Business

Emi Wayner oversees the partnership business and strategies in the US, Canada and Latan America. Her team helps local businesses get online and grow, focusing on sales and automated operations for this high-growth segment with channel partners. She was previously Partnership Development Lead of Google Ads for Google Channel Sales Japan. Prior to joining Google in 2016, Emi Wayner was Director of Partnership at Catalina Marketing where she advised top global brands, retailers and publishers how to bridge the gap between offline to online marketing. Earlier in her career, she worked at global financial firms for 7 years, then started several small businesses, and served on the board of the Downtown Business Association in Manhattan Beach, California.


Annie Haarmann

Senior Director, Experience Optimization
Ascension

Annie Haarmann

Senior Director, Experience Optimization, Ascension

Annie lives with one foot firmly planted in the world of digital technology, and the other rooted in marketing and analytics, bridging the gaps that often exist between strategy, marketing, analytics and IT. She leads digital strategy for Ascension including search engine marketing (SEM), search engine optimization (SEO), user experience (UX), mobile optimization, API integration, content management, data governance, automation and other functions. Annie is a Coro Leadership Program alumna, and a recipient of multiple national Marcom Awards and IABC Quill Awards. She was previously recognized as one of the St. Louis Business Journal’s “30 Under 30.”


Seth Guida

Senior Manager, Customer Experience Operations
Nissan Motor Corporation

Seth Guida

Senior Manager, Customer Experience Operations, Nissan Motor Corporation

Seth Guida is the Senior manager of Customer Experience Operations for Nissan North America, with management oversight of key strategic, dealer-focused digital programs including Reputation Management, Dealer Digital Evaluations, Lead Management, T3 Websites, Digital Marketing Consulting, and Modern Retailing. Through these programs, Seth is driving change at the dealer level and helping to prepare the network for the future of retail. Seth pulls from a strong background in marketing, sales, consulting, and client relations which has been used to market and deliver products and services, build relationships, drive marketing initiatives, and advise clients across multiple industries in both the public and private sectors. Previously Seth has held leadership roles at Booz Allen Hamilton, Audi of America, and Nissan North America.


Deborah Brundage

Senior Vice President and Chief Marketing Officer
Monro

Deborah Brundage

Senior Vice President and Chief Marketing Officer, Monro

In October of 2018, Deborah R. Brundage was appointed as Senior Vice President – Chief Marketing Officer at Monro Auto Service and Tire Centres. From March 2018 to October 2018, she served as Senior Vice President – Marketing and Merchandising. Prior to Monro, Deborah held 16 years of global brand development, marketing and business leadership at Procter & Gamble where she led global, multi-channel brand building, marketing and product development programs across a diverse set of consumer products, including Iams® pet food, Gain® laundry detergent and Always Discreet® personal care. Prior to joining Procter & Gamble, Deborah worked in the audit practice of PricewaterhouseCoopers.

Annie Haarmann

Senior Director, Experience Optimization, Ascension

Annie lives with one foot firmly planted in the world of digital technology, and the other rooted in marketing and analytics, bridging the gaps that often exist between strategy, marketing, analytics and IT. She leads digital strategy for Ascension including search engine marketing (SEM), search engine optimization (SEO), user experience (UX), mobile optimization, API integration, content management, data governance, automation and other functions. Annie is a Coro Leadership Program alumna, and a recipient of multiple national Marcom Awards and IABC Quill Awards. She was previously recognized as one of the St. Louis Business Journal’s “30 Under 30.”

Seth Guida

Senior Manager, Customer Experience Operations, Nissan Motor Corporation

Seth Guida is the Senior manager of Customer Experience Operations for Nissan North America, with management oversight of key strategic, dealer-focused digital programs including Reputation Management, Dealer Digital Evaluations, Lead Management, T3 Websites, Digital Marketing Consulting, and Modern Retailing. Through these programs, Seth is driving change at the dealer level and helping to prepare the network for the future of retail. Seth pulls from a strong background in marketing, sales, consulting, and client relations which has been used to market and deliver products and services, build relationships, drive marketing initiatives, and advise clients across multiple industries in both the public and private sectors. Previously Seth has held leadership roles at Booz Allen Hamilton, Audi of America, and Nissan North America.

Deborah Brundage

Senior Vice President and Chief Marketing Officer, Monro

In October of 2018, Deborah R. Brundage was appointed as Senior Vice President – Chief Marketing Officer at Monro Auto Service and Tire Centres. From March 2018 to October 2018, she served as Senior Vice President – Marketing and Merchandising. Prior to Monro, Deborah held 16 years of global brand development, marketing and business leadership at Procter & Gamble where she led global, multi-channel brand building, marketing and product development programs across a diverse set of consumer products, including Iams® pet food, Gain® laundry detergent and Always Discreet® personal care. Prior to joining Procter & Gamble, Deborah worked in the audit practice of PricewaterhouseCoopers.


David Lamond

Director, Strategic Analytics Insights and Research
Scentre Group

David Lamond

Director, Strategic Analytics Insights and Research, Scentre Group

David has been responsible for Strategic Analytics and Research at Scentre Group since October 2015. Prior to joining Scentre Group, David most recently assisted Walmart in the US, Japan and China to reset their strategy. He has run customer engagement and business development functions at Woolworths and Myer. He has extensive experience in strategy, customer insight and analytics, having worked with Bain & Company (both in-house and as a senior advisor) over a span of sixteen years. David’s first career was in aerospace, where he worked as a Systems Engineer and Program Manager. David holds a Bachelor of Science (physics and computer science) from the University of Sydney, a Bachelor of Engineering (Electrical) from the University of Sydney, and a Master of Business Administration from Macquarie Graduate School of Management.


Jaemi Carkin

Director, National Marketing
Greystar

Jaemi Carkin

Director, National Marketing, Greystar

Jaemi Carkin is director of national marketing for Greystar, with management oversight of select enterprise clients in the company’s client portfolios as well as the national reputation management program. Prior to her work in client marketing, she was responsible for property-level marketing, branding, and communications strategies. Active in the multifamily industry since 2001, Jaemi’s experience includes development and promotion of branding, reputation and social media, and digital strategies for numerous community lease ups and rebranding projects, including management of multimillion-dollar media budgets. Prior to joining Greystar following the company’s acquisition of Riverstone Residential Group, she served as manager of client and regional marketing for Riverstone, as well as marketing manager for AvalonBay Communities. Jaemi holds a bachelor’s degree from Franklin Pierce University.


Michael Q. Canonigo

Director, Digital Consumer Experience
Advocate Health Care

Michael Q. Canonigo

Director, Digital Consumer Experience, Advocate Health Care

Michael leads the Digital Consumer Experience team for Advocate Aurora Health. In this role, he leads the consumer facing digital platforms such as the web properties, patient portal, physician and location profile searches and online scheduling. Michael partners with cross-functional departments to translate the business operations into digital consumer opportunities. Over the last 2 years Michael has led multiple efforts to increase online scheduling access to Advocate Aurora Health consumers. Michael holds a double major degree in Information System and Management, a minor in Communication and has nearly 20 years of web application development.

David Lamond

Director, Strategic Analytics Insights and Research, Scentre Group

David has been responsible for Strategic Analytics and Research at Scentre Group since October 2015. Prior to joining Scentre Group, David most recently assisted Walmart in the US, Japan and China to reset their strategy. He has run customer engagement and business development functions at Woolworths and Myer. He has extensive experience in strategy, customer insight and analytics, having worked with Bain & Company (both in-house and as a senior advisor) over a span of sixteen years. David’s first career was in aerospace, where he worked as a Systems Engineer and Program Manager. David holds a Bachelor of Science (physics and computer science) from the University of Sydney, a Bachelor of Engineering (Electrical) from the University of Sydney, and a Master of Business Administration from Macquarie Graduate School of Management.

Jaemi Carkin

Director, National Marketing, Greystar

Jaemi Carkin is director of national marketing for Greystar, with management oversight of select enterprise clients in the company’s client portfolios as well as the national reputation management program. Prior to her work in client marketing, she was responsible for property-level marketing, branding, and communications strategies. Active in the multifamily industry since 2001, Jaemi’s experience includes development and promotion of branding, reputation and social media, and digital strategies for numerous community lease ups and rebranding projects, including management of multimillion-dollar media budgets. Prior to joining Greystar following the company’s acquisition of Riverstone Residential Group, she served as manager of client and regional marketing for Riverstone, as well as marketing manager for AvalonBay Communities. Jaemi holds a bachelor’s degree from Franklin Pierce University.

Michael Q. Canonigo

Director, Digital Consumer Experience, Advocate Health Care

Michael leads the Digital Consumer Experience team for Advocate Aurora Health. In this role, he leads the consumer facing digital platforms such as the web properties, patient portal, physician and location profile searches and online scheduling. Michael partners with cross-functional departments to translate the business operations into digital consumer opportunities. Over the last 2 years Michael has led multiple efforts to increase online scheduling access to Advocate Aurora Health consumers. Michael holds a double major degree in Information System and Management, a minor in Communication and has nearly 20 years of web application development.

 

Additional Speakers


Joe Fuca

Chief Executive Officer
Reputation.com

Joe Fuca

Chief Executive Officer, Reputation.com

A thirty-year technology veteran, Joe Fuca is known in Silicon Valley for leading both private and public companies through worldwide growth phases, transformative customer success, and category leadership. Most recently the president of worldwide field operations at SaaS breakout FinancialForce, Joe was responsible for all enterprise-class sales, implementation and customer success groups. He was the first executive brought into DocuSign to build out the infrastructure necessary to grow the company ten-fold to $250 million in four years. In addition, he designed DocuSign’s vertical strategy, priorities and positioning; expanded its presence globally; and forged strategic partnerships with Salesforce.com, major financial services organizations and top-tier consulting firms.


Michael Fertik

Founder
Reputation.com

Michael Fertik

Founder, Reputation.com

Michael Fertik founded Reputation.com in 2006 with the belief that people and businesses have the right to control and protect their online reputation and privacy. Michael has over 10 patents to his name; is a recipient of the World Economic Forum Technology Pioneer Award; has published numerous books on privacy and reputation management including New York Times best seller The Reputation Economy; and is frequently called upon for public commentary by media outlets including the BBC, MSNBC, Bloomberg, Fox News, CBS and CNN.

Joe Fuca

Chief Executive Officer, Reputation.com

A thirty-year technology veteran, Joe Fuca is known in Silicon Valley for leading both private and public companies through worldwide growth phases, transformative customer success, and category leadership. Most recently the president of worldwide field operations at SaaS breakout FinancialForce, Joe was responsible for all enterprise-class sales, implementation and customer success groups. He was the first executive brought into DocuSign to build out the infrastructure necessary to grow the company ten-fold to $250 million in four years. In addition, he designed DocuSign’s vertical strategy, priorities and positioning; expanded its presence globally; and forged strategic partnerships with Salesforce.com, major financial services organizations and top-tier consulting firms.

Michael Fertik

Founder, Reputation.com

Michael Fertik founded Reputation.com in 2006 with the belief that people and businesses have the right to control and protect their online reputation and privacy. Michael has over 10 patents to his name; is a recipient of the World Economic Forum Technology Pioneer Award; has published numerous books on privacy and reputation management including New York Times best seller The Reputation Economy; and is frequently called upon for public commentary by media outlets including the BBC, MSNBC, Bloomberg, Fox News, CBS and CNN.


Jason Grier

Executive Vice President and Chief Customer Officer
Reputation.com

Jason Grier

Executive Vice President and Chief Customer Officer, Reputation.com

Jason Grier leads Reputation.com’s customer loyalty and growth initiatives as executive vice president and chief customer officer. Jason is a former senior vice president of Global Support Operations and chief customer officer at McAfee, where he spent more than 10 years.
While at McAfee, Jason built a reputation as an industry leader in customer support and operations. His teams were honored with a number of awards, including the Intel Quality Award, a prestigious honor for outstanding quality and personification of Intel’s values and the highest team honor given at Intel. His teams also won two TSIA Star Awards, two Service & Support Professionals Association Awards, and a Stevie Award for innovation in action.
Before his time at McAfee Jason held executive-level positions at Sutherland Global Services and Covad Communications.
Jason holds a bachelor’s degree from North Carolina State University and an MBA from Pfeiffer University.


Pascal Bensoussan

Chief Product Officer
Reputation.com

Pascal Bensoussan

Chief Product Officer, Reputation.com

Pascal Bensoussan leads the overall vision, strategy, roadmap, and go-to-market plans for Reputation.com’s Enterprise platform. Pascal has held leadership positions in a series of successful software and SaaS companies including Aggregate Knowledge and Rapt.
Pascal holds a master’s degree from Stanford University and graduated from Ecole Polytechnique in France.

Jason Grier

Executive Vice President and Chief Customer Officer, Reputation.com

Jason Grier leads Reputation.com’s customer loyalty and growth initiatives as executive vice president and chief customer officer. Jason is a former senior vice president of Global Support Operations and chief customer officer at McAfee, where he spent more than 10 years.
While at McAfee, Jason built a reputation as an industry leader in customer support and operations. His teams were honored with a number of awards, including the Intel Quality Award, a prestigious honor for outstanding quality and personification of Intel’s values and the highest team honor given at Intel. His teams also won two TSIA Star Awards, two Service & Support Professionals Association Awards, and a Stevie Award for innovation in action.
Before his time at McAfee Jason held executive-level positions at Sutherland Global Services and Covad Communications.
Jason holds a bachelor’s degree from North Carolina State University and an MBA from Pfeiffer University.

Pascal Bensoussan

Chief Product Officer, Reputation.com

Pascal Bensoussan leads the overall vision, strategy, roadmap, and go-to-market plans for Reputation.com’s Enterprise platform. Pascal has held leadership positions in a series of successful software and SaaS companies including Aggregate Knowledge and Rapt.
Pascal holds a master’s degree from Stanford University and graduated from Ecole Polytechnique in France.