Keynote Speakers


Tiffani Bova

Global Customer Growth and Innovation Evangelist
Salesforce

Tiffani Bova

Global Customer Growth and Innovation Evangelist, Salesforce

Tiffani Bova is the global customer growth and innovation evangelist at Salesforce and Wall Street Journal bestselling author of GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. She has appeared on MSNBC and Yahoo Finance, and is a regular contributor to Forbes, Harvard Business Review and Huffington Post. A top influencer in Customer Experience, Digital Transformation, the Future of Work and Sales, Tiffani has been recognized as one of Inc. Magazine’s 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top 50 B2B Sales Expert in 2019 and one of the most Powerful and Influential Women in California according to the National Diversity Council.


Alexandra Morehouse

Chief Marketing Officer
Banner Health

Alexandra Morehouse

Chief Marketing Officer, Banner Health

Author and digital marketing expert Alex Morehouse is a featured speaker at national communications conferences. Prior to serving as CMO at Banner Health, she was Chief Brand Evangelist at Kaiser Permanente, responsible for rolling out strategic communications between consumers, insurance exchanges, and state and local agencies during the critical implementation of the Affordable Care Act. Earlier in her career, she was CMO at AAA and Chief Marketing Information Officer at Charles Schwab. In addition to being featured in Forbes, Business Week, the Economist and AdAge, Alex won the 2014 “Marketers That Matter” award from the Wall Street Journal, and was a San Francisco Business Times “Most Influential” honoree for three consecutive years.

Tiffani Bova

Global Customer Growth and Innovation Evangelist, Salesforce

Tiffani Bova is the global customer growth and innovation evangelist at Salesforce and Wall Street Journal bestselling author of GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. She has appeared on MSNBC and Yahoo Finance, and is a regular contributor to Forbes, Harvard Business Review and Huffington Post. A top influencer in Customer Experience, Digital Transformation, the Future of Work and Sales, Tiffani has been recognized as one of Inc. Magazine’s 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top 50 B2B Sales Expert in 2019 and one of the most Powerful and Influential Women in California according to the National Diversity Council.

Author and digital marketing expert Alex Morehouse is a featured speaker at national communications conferences. Prior to serving as CMO at Banner Health, she was Chief Brand Evangelist at Kaiser Permanente, responsible for rolling out strategic communications between consumers, insurance exchanges, and state and local agencies during the critical implementation of the Affordable Care Act. Earlier in her career, she was CMO at AAA and Chief Marketing Information Officer at Charles Schwab. In addition to being featured in Forbes, Business Week, the Economist and AdAge, Alex won the 2014 “Marketers That Matter” award from the Wall Street Journal, and was a San Francisco Business Times “Most Influential” honoree for three consecutive years.

Featured Speakers


Amanda Henson

Director of Online Reputation Management
Kindred Healthcare

Amanda Henson

Director of Online Reputation Management, Kindred Healthcare

Amanda Henson is the Director of Online Reputation Management for Kindred Healthcare, where she oversees the training and implementation of the organization’s online reputation management (ORM) program for more than 882 enterprise locations. Prior to Kindred, Amanda was a Senior Content Marketing Strategist at MedTouch, where she built and executed a comprehensive digital content strategy. She has worked in social media and online reputation for nearly a decade, and has been leading ORM teams for more than a year, focusing on departmental education and outreach.


Amber Welch

Assistant Vice President, Digital Content and Creative Media
Ochsner Health System

Amber Welch

Assistant Vice President, Digital Content and Creative Media, Ochsner Health System

As the Assistant Vice President, Digital Content and Creative Media, Amber Welch steers digital strategies from web UX and design to social media and reputation management for the Marketing and Communications teams at Ochsner Health System, Louisiana’s largest health system and private employer. Her role is focused on digital content strategy and finding new ways to engage and retain online consumers. With more than 15 years of experience in managing website content and online communications channels, Amber works to drive patient conversions and empower the online health seeker with the information they need to manage their care.


John Patterson

Director, Social Media & Reputation Management
FordDirect

John Patterson

Director, Social Media & Reputation Management, FordDirect

John Patterson specializes in social media marketing, community management, social media strategy, content strategy, SEO and social search, and has almost a decade of social media marketing experience working for Fortune 500 and Global 500 companies in the automotive and consumer goods industries. As Director, Social Media & Reputation Management at FordDirect, he is responsible for leading the social media and reputation management strategy and execution for the company’s Ford and Lincoln dealer customers.

Amanda Henson

Director of Online Reputation Management, Kindred Healthcare

Amanda Henson is the Director of Online Reputation Management for Kindred Healthcare, where she oversees the training and implementation of the organization’s online reputation management (ORM) program for more than 882 enterprise locations. Prior to Kindred, Amanda was a Senior Content Marketing Strategist at MedTouch, where she built and executed a comprehensive digital content strategy. She has worked in social media and online reputation for nearly a decade, and has been leading ORM teams for more than a year, focusing on departmental education and outreach.

Amber Welch

Assistant Vice President, Digital Content and Creative Media, Ochsner Health System

As the Assistant Vice President, Digital Content and Creative Media, Amber Welch steers digital strategies from web UX and design to social media and reputation management for the Marketing and Communications teams at Ochsner Health System, Louisiana’s largest health system and private employer. Her role is focused on digital content strategy and finding new ways to engage and retain online consumers. With more than 15 years of experience in managing website content and online communications channels, Amber works to drive patient conversions and empower the online health seeker with the information they need to manage their care.

John Patterson

Director, Social Media & Reputation Management, FordDirect

John Patterson specializes in social media marketing, community management, social media strategy, content strategy, SEO and social search, and has almost a decade of social media marketing experience working for Fortune 500 and Global 500 companies in the automotive and consumer goods industries. As Director, Social Media & Reputation Management at FordDirect, he is responsible for leading the social media and reputation management strategy and execution for the company’s Ford and Lincoln dealer customers.


Molly Blanco

Senior Manager of Digital Advertising
AutoNation

Molly Blanco

Senior Manager of Digital Advertising, AutoNation

Molly Blanco is the Senior Manager of Digital Advertising for AutoNation I, where she oversees digital programs on behalf of all dealer locations: Reputation Management, Programmatic Media, Paid Social and Community Management. AutoNation I was an early adopter of reputation management in the automotive industry, launching its program with Reputation.ocm in 2012. The company started with a couple hundred reviews per month and now generates over 100,000 public facing reviews annually.


Doug Zarkin

Vice President and Chief Marketing Officer
Pearle Vision

Doug Zarkin

Vice President and Chief Marketing Officer
Pearle Vision

Recognized as a global strategic retail and brand marketing expert, as the Vice President and Chief Marketing Officer for Luxottica’s Pearle Vision Business, Doug has led the transformation of the brands global strategic marketing, e-commerce, visual merchandising, product promotion, and store design.

Doug has earned an impressive array of honors for his marketing and brand building work, including; Two North American Effie Awards for Health Care Services Marketing, WWD’s Best Executed Launch Strategy Award, and named Marketer Of The Next Generation by Brandweek.

His public presence includes appearances on all of the major broadcast networks and his work with Pearle Vision is currently the subject of a Harvard Business case study on brand rejuvenation.

Molly Blanco

Senior Manager of Digital Advertising, AutoNation

Molly Blanco is the Senior Manager of Digital Advertising for AutoNation I, where she oversees digital programs on behalf of all dealer locations: Reputation Management, Programmatic Media, Paid Social and Community Management. AutoNation I was an early adopter of reputation management in the automotive industry, launching its program with Reputation.ocm in 2012. The company started with a couple hundred reviews per month and now generates over 100,000 public facing reviews annually.

Doug Zarkin

Vice President and Chief Marketing Officer
Pearle Vision

Recognized as a global strategic retail and brand marketing expert, as the Vice President and Chief Marketing Officer for Luxottica’s Pearle Vision Business, Doug has led the transformation of the brands global strategic marketing, e-commerce, visual merchandising, product promotion, and store design.

Doug has earned an impressive array of honors for his marketing and brand building work, including; Two North American Effie Awards for Health Care Services Marketing, WWD’s Best Executed Launch Strategy Award, and named Marketer Of The Next Generation by Brandweek.

His public presence includes appearances on all of the major broadcast networks and his work with Pearle Vision is currently the subject of a Harvard Business case study on brand rejuvenation.

Additional Speakers


Joe Fuca

Chief Executive Officer
Reputation.com

Joe Fuca

Chief Executive Officer
Reputation.com

A thirty-year technology veteran, Joe Fuca is known in Silicon Valley for leading both private and public companies through worldwide growth phases, transformative customer success, and category leadership. Most recently the president of worldwide field operations at SaaS breakout FinancialForce, Joe was responsible for all enterprise-class sales, implementation and customer success groups. He was the first executive brought into DocuSign to build out the infrastructure necessary to grow the company ten-fold to $250 million in four years. In addition, he designed DocuSign’s vertical strategy, priorities and positioning; expanded its presence globally; and forged strategic partnerships with Salesforce.com, major financial services organizations and top-tier consulting firms.


Jason Grier

Executive Vice President and Chief Customer Officer
Reputation.com

Jason Grier

Executive Vice President and Chief Customer Officer
Reputation.com

Jason Grier leads Reputation.com’s customer loyalty and growth initiatives as executive vice president and chief customer officer. Jason is a former senior vice president of Global Support Operations and chief customer officer at McAfee, where he spent more than 10 years.
While at McAfee, Jason built a reputation as an industry leader in customer support and operations. His teams were honored with a number of awards, including the Intel Quality Award, a prestigious honor for outstanding quality and personification of Intel’s values and the highest team honor given at Intel. His teams also won two TSIA Star Awards, two Service & Support Professionals Association Awards, and a Stevie Award for innovation in action.
Before his time at McAfee Jason held executive-level positions at Sutherland Global Services and Covad Communications.
Jason holds a bachelor’s degree from North Carolina State University and an MBA from Pfeiffer University.

Joe Fuca

Chief Executive Officer, Reputation.com

A thirty-year technology veteran, Joe Fuca is known in Silicon Valley for leading both private and public companies through worldwide growth phases, transformative customer success, and category leadership. Most recently the president of worldwide field operations at SaaS breakout FinancialForce, Joe was responsible for all enterprise-class sales, implementation and customer success groups. He was the first executive brought into DocuSign to build out the infrastructure necessary to grow the company ten-fold to $250 million in four years. In addition, he designed DocuSign’s vertical strategy, priorities and positioning; expanded its presence globally; and forged strategic partnerships with Salesforce.com, major financial services organizations and top-tier consulting firms.

Jason Grier

Executive Vice President and Chief Customer Officer, Reputation.com

Jason Grier leads Reputation.com’s customer loyalty and growth initiatives as executive vice president and chief customer officer. Jason is a former senior vice president of Global Support Operations and chief customer officer at McAfee, where he spent more than 10 years.
While at McAfee, Jason built a reputation as an industry leader in customer support and operations. His teams were honored with a number of awards, including the Intel Quality Award, a prestigious honor for outstanding quality and personification of Intel’s values and the highest team honor given at Intel. His teams also won two TSIA Star Awards, two Service & Support Professionals Association Awards, and a Stevie Award for innovation in action.
Before his time at McAfee Jason held executive-level positions at Sutherland Global Services and Covad Communications.
Jason holds a bachelor’s degree from North Carolina State University and an MBA from Pfeiffer University.