Wednesday
May 20, 2020

TRANSFORM’20 UNIVERSITY ATTENDEES ONLY
PowerUp (beginner)9:00 a.mSession 1 – Optimize Search
Session 2 – Win Customers
NoonLunch Break
Session 3 – Improve Customer Experience
until 4:00 p.m.Session 4 – Bringing it Together – Reputation Score
StarPower (intermediate)9:00 a.mOpening / Intro / Ice Breaker
Session 1 — Local Search: Lessons from the Leading Edge
NoonLunch Break
Session 2 — Sentiment & Insights: Real Implications that Touch Your Bottom Line
until 4:00 p.m.Session 3 — Consumer Psyche: Behavioral Levers that You Should–And Should Not–Pull

ALL TRANSFORM’20 ATTENDEES

5:30 p.m. – 8:00 p.m.Reputation.com and Partner Pavillion
9:00 p.m.After party at The Lookout at Ole Red – Blake Shelton’s glam-meets-grit rooftop hideaway featuring elevated eats, cocktails, live entertainment and a VIP patio vibe with incredible views of Music City

Thursday
May 21, 2020

ALL TRANSFORM’20 ATTENDEES
7:30 a.m.Registration & Breakfast
9:00 a.m.General Session
NoonLunch and Networking
1:30 p.m.Breakouts (Tracks will include healthcare, automotive, property management and general focus)
4:30 p.m.Closing General Session
6:30 p.m.Awards Dinner and singer/songwriter entertainment at The Country Music Hall of Fame