Rev Up Your Online Presence
Reputation.com and Subaru of America, Inc. have joined together to move your reputation and social media management into the fast lane.
The basic service, paid for by Subaru, gives you do-it-yourself access to our dashboard and enables you to use the Reputation Live mobile app to request reviews.
Our Silver and Gold plans take things to the next level by enabling you to leverage our expertise with a dedicated Customer Success Manager and managed services. That lets you do what you do best – selling and servicing vehicles!
SAF Eligible Retailers can apply AdFund dollars to these plans and reduce the cost by up to 70%!
Managed Service Plans
- Dedicated Customer Success Manager
- Automated sales and service review requests via email
- Reputation Management mobile app
- Managed review response
- Business listings management
- Managed social publishing:
3 brand-related posts and 1 lifestyle post each week
- Social community management:
monitoring, spam deletion, engagement and alerts
Take advantage of one of these streamlined, turn-key solutions today! Once you enroll, we will take care of making sure everything is set up and functioning smoothly, including automatic SAF reimbursement.
Reputation.com: The Trusted Solution for Automotive
Managed Services Retailers are Reaping Benefits!
* Stats as of March 2019
Stand Out and Attract More Customers
- Higher Search Rankings. Make sure your dealership shows up at the top of results for search, maps, social media
- Better Reviews. Create a steady stream of fresh, representative customer reviews –and respond to them
- Active Engagement. Maintain a strong presence on social media sites like Facebook and Instagram
|REQUEST and MANAGE THIRD-PARTY REVIEWS|
|Review Monitoring: Use our dashboard to see your reviews from multiple sites in one place, your average review rating across all sites, sentiment trends and more.|
|Request Reviews via Text Message: Use our Reputation Live mobile app to request reviews on the spot. Track results via our online dashboard and use contests to motivate employees to request reviews.|
|Request Reviews via Email: After a customer buys a car or receives service, we will send out emails asking them to provide a review on select third-party sites.|
|Review Notiﬁcations: Get alerts via email or the Reputation Management app to let you know when new reviews have been posted.|
|Managed Review Response: Our staff will respond to reviews and monitor comments and responses on your behalf, according to your speciﬁcations.|
|Review Streaming: We will add recent reviews from multiple sites to your website so customers can read them all in one spot. This will also enhance your website’s SEO (search engine optimization).|
|GET DEALER FOCUSED SERVICE and SUPPORT|
|Email and Phone: A dedicated email account and toll-free customer care line enable you to ask quick questions and address urgent needs at your convenience.|
|Dedicated Account Manager: A customer success manager will be assigned to manage every aspect of your account, including regular status calls and updates.|
|MANAGE YOUR REPUTATION with MONITORING, REPORTING and ANALYTICS|
|Reputation Score: Use our dashboard to get an at-a-glance evaluation of your online reputation with a score that includes your star average, review volume and recency, listings accuracy and more.|
|Reporting and Analytics: From our online dashboard you can view trends in customer response and feedback. You can also produce and distribute a variety of reports that track your reputation progress over time and enable you to spot patterns and issues.|
|Analyze the Local Competition: See how your dealership’s online reputation stacks up against other dealers like Honda, Toyota, Mazda, etc.|
|BENEFIT FROM MANAGED BUSINESS LISTINGS|
|Listings Management: We will reconcile duplicate listings and ﬁx data conﬂicts on online sites, as well as create and claim listings at key sites. We will also help you manage the listings over time.|
|Trafﬁc Insights: Understand how customers ﬁnd and act on business listings, then use that information to drive trafﬁc and engage customers.|
|ENHANCE YOUR SOCIAL MEDIA PRESENCE|
|Social Publishing: Use our platform to create and schedule your own posts, using your own content.|
|Managed Social Publishing: We will create and publish attractive and engaging posts on sites like Facebook each week (3 brand-related posts and 1 lifestyle post).|
|Social Community Management: Our social media team will monitor activity, delete spam, alert you to items that need your attention, and engage with people who comment on our social media posts.|
|*Before SAF reimbursement|