Challenge

Gain Your Customers’ Trust and Inspire Loyalty

Customer feedback from reviews, social media, surveys or other methods provides an opportunity to engage and build stronger relationships with your customers. Taking action and responding quickly builds true customer respect and loyalty.
How do you handle the growing volume of customer requests from multiple sources
and deliver a great customer experience?
Solution

Close the Loop on Customer Feedback

  • Collect
    Collect

    Create a single repository of feedback from all sources — reviews, social media, surveys, emails, call center and more.

  • Assign
    Assign

    Quickly create tickets and route them to the people in your organization who are best-equipped to address and resolve the issue.

  • Escalate
    Escalate

    Enforce service-level agreements (SLAs) for rapid ticket resolution. Notify management when additional oversight is needed.

  • Resolve
    Resolve

    Ensure customer satisfaction by tracking all actions related to a ticket in one place, to create transparency and accountability.

Benefits

Turn Customer Issues into Success Stories

Workflow Automation

Workflow Automation

Customizable business rules automate ticketing workflows and ensure the right people are notified immediately when a ticket is created.

Omnichannel Inbox

Omnichannel Inbox

Tickets from all channels are aggregated into a single inbox, saving your team the time and hassle of looking for feedback across multiple data sources.

Role-based Dashboards

Role-based Dashboards

Targeted dashboards provide your team with the context they need to resolve their assigned tickets.

Mobile Responding

Mobile Responding

Using the mobile app, your team can work on tickets wherever they are, expediting issue resolution and enabling better customer relationships.

Resources

See How Tickets is Transforming Business

4 Good Reasons to Have a Facebook Page for Each Location

4 Good Reasons to Have a Facebook Page for Each Location

Top Trends for Online Reputation Management in 2018

Top Trends for Online Reputation Management in 2018

Turn Your Customers Into Brand Champions

Turn Your Customers Into Brand
Champions

More customer success stories >