Gain Your Customers’ Trust and Inspire Loyalty
Customer feedback from reviews, social media, surveys or other methods provides an opportunity to engage and build stronger relationships with your customers. Taking action and responding quickly builds true customer respect and loyalty.
How do you handle the growing volume of customer requests from multiple sources
and deliver a great customer experience?
Close the Loop on Customer Feedback
Create a single repository of feedback from all sources — reviews, social media, surveys, emails, call center and more.
Quickly create tickets and route them to the people in your organization who are best-equipped to address and resolve the issue.
Enforce service-level agreements (SLAs) for rapid ticket resolution. Notify management when additional oversight is needed.
Ensure customer satisfaction by tracking all actions related to a ticket in one place, to create transparency and accountability.
Turn Customer Issues into Success Stories
Customizable business rules automate ticketing workflows and ensure the right people are notified immediately when a ticket is created.
Tickets from all channels are aggregated into a single inbox, saving your team the time and hassle of looking for feedback across multiple data sources.
Targeted dashboards provide your team with the context they need to resolve their assigned tickets.
Using the mobile app, your team can work on tickets wherever they are, expediting issue resolution and enabling better customer relationships.
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Turn Your Customers Into Brand