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Drive Quality Outcomes for Senior Care Communities

Analyze feedback data and learn what matters most to your residents, their families, and your employees – all in one unified platform!

The Search for Senior Care Begins Online

Your resident and employee experience is more important than ever.

0 %
of senior care consumers did not have one community in mind when starting their search.
0 %
of senior care consumers start their research on Google.
0 %
of senior living community residents used online reviews during the selection process.
0 %
of U.S. adults read 10+ reviews, and 23% read 20 or more when selecting care.

Solutions For The Senior Care Industry

Show up when and where residents and their loved ones are searching for care with accurate business listings, great reviews, and high star ratings.

We make sure that customer feedback isn’t just seen, but it’s acted on through the Reputation dashboard. We want our reviews to be an accurate representation of the experiences we provide.

Amanda Henson, Director, Online Reputation Management, Kindred

Improve your survey effectiveness with our automated and customizable solution, including CoreQ, resident, family, patient, and employee surveys. 

We are utilizing surveys to get a gauge on post move-in sentiment. The sales team loves it. We can then use the results as a training opportunity for our team to be better!”

Mary Cate Spires, Marketing Consultant, The Arbor Company

Understand and use your competitors’ strengths and weaknesses to benchmark your community’s strengths and weaknesses.

With the Competitive Intelligence tool, Reputation quickly condenses strengths and weaknesses so we can action on those regularly, not annually but weekly and monthly.”

Leigh White VP, Communications/PR, BrightSpring

senior-living-inbox

Manage conversations in a central inbox to collect, track, and respond to feedback from multiple channels like text, social, and Google chat.

Since implementing Inbox Messaging, we’ve received over 8.8k messages and improved our average response time to 11 min.”

Adam Bryan, Director of Sales and Marketing, Hawthorn Senior Living

Solutions For The Senior Care Industry

Show up when and where residents and their loved ones are searching for care with accurate business listings, great reviews, and high star ratings.

We make sure that customer feedback isn’t just seen, but it’s acted on through the Reputation dashboard. We want our reviews to be an accurate representation of the experiences we provide.

Amanda Henson, Director, Online Reputation Management, Kindred

Improve your survey effectiveness with our automated and customizable solution, including CoreQ, resident, family, patient, and employee surveys. 

We are utilizing surveys to get a gauge on post move-in sentiment. The sales team loves it. We can then use the results as a training opportunity for our team to be better!”

Mary Cate Spires, Marketing Consultant, The Arbor Company

Understand and use your competitors’ strengths and weaknesses to benchmark your community’s strengths and weaknesses.

With the Competitive Intelligence tool, Reputation quickly condenses strengths and weaknesses so we can action on those regularly, not annually but weekly and monthly.”

Leigh White VP, Communications/PR, BrightSpring

senior-living-inbox

Manage conversations in a central inbox to collect, track, and respond to feedback from multiple channels like text, social, and Google chat.

Since implementing Inbox Messaging, we’ve received over 8.8k messages and improved our average response time to 11 min.”

Adam Bryan, Director of Sales and Marketing, Hawthorn Senior Living

Keep up with what’s being said about your community online with social listening insights.

A Centralized Platform To Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

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