Challenge

Do You Really Know How Your Brand
is Performing Online?

Measuring your online reputation isn’t just about reviews or surveys. Today, your brand receives multiple sources of feedback — from star ratings to search impressions to social comments — across a broad and ever-expanding ecosystem of data sources.
How can you get a complete and accurate assessment to evaluate your online reputation — and act to improve it?

Solution

Reputation Score

The Reputation Score is a single, sophisticated and real-time calculation of your online performance across online reviews, business listings, social media and search engines, so you always know where your brand and locations stand.
  • Monitor
    Monitor

    Your score takes into account all factors affecting your reputation, including star ratings; review volume, recency length and spread; search impressions, listing accuracy, review response and social engagement.

  • Calculate
    Calculate

    Sophisticated, patented algorithms are used to calculate your unique score. Your score will update as the factors affecting it change.

  • Compare
    Compare

    See your brand’s reputation score relative to industry and best-in-class benchmarks.

  • Act
    Act

    Visual analysis of score components help to identify areas in need of improvement, so you can act quickly to increase your score.

Benefits

Gain the Insight You Need to Deliver a Better Customer Experience

Comprehensive View

Comprehensive View

Reputation Score is based on all key dimensions of online reputation — and provides recommendations on how to improve in areas that are lagging.

Trusted and Proven Solution

Trusted and Proven Solution

The Reputation Score has been used by leading companies around the world for over five years as an accurate, trusted measure of online reputation.

Improved Customer Experience

Improved Customer Experience

Insight into your brands’ and locations’ strengths and weaknesses enable immediate action that ultimately improves your online reputation.

Resources

See How Reputation Score Transforms Business

Why NPS No Longer Provides a Complete Picture of Customer Experience

Why NPS No Longer Provides a Complete Picture of Customer Experience

How Reputation.com Does It: Reputation Score

How Reputation.com Does It: Reputation Score

Bernstein Management Watches Reputation Score Soar by 2.5x with Reputation.com

Bernstein Management Watches Reputation Score Soar by 2.5x with Reputation.com

See more great resources >