How Do You Generate More Reviews?
Consumers look for recent reviews when they evaluate a business. If you’re not generating a steady stream of fresh, genuine reviews across the top review sites, you’re not providing the relevant information consumers need to choose you over competitors.
How do you ensure your frontline employees are constantly asking for reviews — before customers leave your locations?
Reputation Live enables frontline sales reps at your locations to easily request online reviews, on their mobile devices — immediately following customer interactions.
Empower frontline employees to quickly and easily text review requests to customers on-site, immediately following an interaction.
Send customers branded requests to reinforce your messaging and keep your brand top of mind.
Route customers automatically to specific review sites to optimize representation across the web. Or, link to customer satisfaction surveys to solicit candid feedback.
Improve customer service with healthy competition. The leaderboard highlights employee participation and enables managers to provide incentives and rewards as motivation to build review volume.
Outcomes That Yield Transparency
Reputation Live is easy-to-use — frontline employees simply download the app, log in and start sending requests.
Review requests can be customized with branding elements, and sales reps can tailor the text message to each customer.
Automatic routing within the app sends customers to your choice of review sites, ensuring equal distribution of reviews across all the most important sites.
Leaderboard transparency makes employees accountable to help build review volume and deliver the best customer experience.
Learn How to Get More Representative Reviews
5 Steps to 5 Stars: Use great online reviews to accelerate sales
A large healthcare system boosted review volume by 2X
Arkansas Surgical Hospital increased review volume by 3X and raise its star rating to 4.7