Generating Representative Reviews
A regular stream of genuine reviews across top review sites can mean the difference between a business showing up as a top search result—or not even being on the map.
Yet, many businesses struggle with generating representative reviews online. Negative or biased reviews can make them feel powerless about their online reputation.
Reputation Live allows your locations to request online reviews directly from their mobile devices.
Frontline employees can quickly and easily send on-site review requests to their customers via text messaging.
Customers receive a branded request to review their experience via a customizable text message.
Customers are routed to write a review on major review sites or take a survey.
Frontline employees can improve customer service and solicit reviews. The leaderboard shows which employees are sending more requests and getting more reviews. Regional managers can reward frontline employees based on requests sent or reviews generated.
Outcomes That Yield Transparency
Reputation Live is easy-to-use. Frontline employees can just download, log-in and start sending requests.
You can brand text messages with a custom image.
Reputation.com helps you get reviews on the sites that matter most.
Leaderboard transparency makes employees accountable to deliver the best customer experience.
Learn How to Get More Representative Reviews
5 Steps to 5 Stars: Use great online reviews to accelerate sales
A large healthcare system boosted review volume by 2X
Arkansas Surgical Hospital increased review volume by 3X and raise its star rating to 4.7