Challenge

How Do You Generate More Reviews?

Consumers look for recent reviews when they evaluate a business. If you’re not generating a steady stream of fresh, genuine reviews across the top review sites, you’re not providing the relevant information consumers need to choose you over competitors.
How do you ensure your frontline employees are constantly asking for reviews — before customers leave your locations?

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Solution

Reputation Live

Reputation Live enables frontline sales reps at your locations to easily request online reviews, on their mobile devices — immediately following customer interactions.
  • Send Request
    Send Request

    Empower frontline employees to quickly and easily text review requests to customers on-site, immediately following an interaction.

  • Brand Requests
    Brand Requests

    Send customers branded requests to reinforce your messaging and keep your brand top of mind.

  • Build Volume
    Build Volume

    Route customers automatically to specific review sites to optimize representation across the web. Or, link to customer satisfaction surveys to solicit candid feedback.

  • Rank on Leaderboard
    Rank on Leaderboard

    Improve customer service with healthy competition. The leaderboard highlights employee participation and enables managers to provide incentives and rewards as motivation to build review volume.

Benefits

Outcomes That Yield Transparency

User-friendly App

User-friendly App

Reputation Live is easy-to-use — frontline employees simply download the app, log in and start sending requests.

Custom Communication

Custom Communication

Review requests can be customized with branding elements, and sales reps can tailor the text message to each customer.

Web-wide Distribution

Web-wide Distribution

Automatic routing within the app sends customers to your choice of review sites, ensuring equal distribution of reviews across all the most important sites.

Engaged Employees

Engaged Employees

Leaderboard transparency makes employees accountable to help build review volume and deliver the best customer experience.

Case Study: Better Online Reviews Boost
Auto Sales

Higher star ratings boost auto sales. A 150-point increase in Reputation Score led to a 6-percent increase in average seasonally adjusted sales.

Resources

Learn How to Get More Representative Reviews

Don Pelletier Group

5 Steps to 5 Stars: Use great online reviews to accelerate sales

Arkansas Surgical Hospital

A large healthcare system boosted review volume by 2X

Lakeland Automall

Arkansas Surgical Hospital increased review volume by 3X and raise its star rating to 4.7

More customer success stories >