Challenge

Generating Representative Reviews

A regular stream of genuine reviews across top review sites can mean the difference between a business showing up as a top search result—or not even being on the map. 
Yet, many businesses struggle with generating representative reviews online. Negative or biased reviews can make them feel powerless about their online reputation.

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Solution

Reputation Live

Reputation Live allows your locations to request online reviews directly from their mobile devices.
  • Send Request
    Send Request

    Frontline employees can quickly and easily send on-site review requests to their customers via text messaging.

  • Receive Request
    Receive Request

    Customers receive a branded request to review their experience via a customizable text message.

  • Write Review
    Write Review

    Customers are routed to write a review on major review sites or take a survey.

  • Rank on Leaderboard
    Rank on Leaderboard

    Frontline employees can improve customer service and solicit reviews. The leaderboard shows which employees are sending more requests and getting more reviews. Regional managers can reward frontline employees based on requests sent or reviews generated.

Benefits

Outcomes That Yield Transparency

Frontline-Ready

Frontline-Ready

Reputation Live is easy-to-use. Frontline employees can just download, log-in and start sending requests.

Branded Requests

Branded Requests

You can brand text messages with a custom image.

More Reviews

More Reviews

Reputation.com helps you get reviews on the sites that matter most.

Engaged Employees

Engaged Employees

Leaderboard transparency makes employees accountable to deliver the best customer experience.

Case Study: Better Online Reviews Boost
Auto Sales

Higher star ratings boost auto sales. A 150-point increase in Reputation Score led to a 6-percent increase in average seasonally adjusted sales.

Resources

Learn How to Get More Representative Reviews

Don Pelletier Group

5 Steps to 5 Stars: Use great online reviews to accelerate sales

Arkansas Surgical Hospital

A large healthcare system boosted review volume by 2X

Lakeland Automall

Arkansas Surgical Hospital increased review volume by 3X and raise its star rating to 4.7

More customer success stories >