Challenge

Timely Customer Engagement — at Scale

You and your customers are increasingly mobile — so how do you collect, manage and take action on customer feedback consistently while you’re in motion? You need an easy way to quickly monitor and respond to a growing number of reviews and social posts, without holding up your schedule.

 

Solution

Reputation Management

The Reputation Management mobile app enables you to manage your reputation wherever you are — directly from your smartphone.

  • Monitor
    Monitor

    Receive alerts on the go, so you don’t miss an important comment or review.

  • Respond
    Respond

    Follow-up on comments and reviews immediately, to let your customers know your committed to improving their experience.

  • Engage
    Engage

    Connect with social communities on Google, Facebook, Instagram and Twitter — faster and more frequently — from wherever you are.

  • Publish
    Publish

    Post comments, photos and video instantly with a touch on your smartphone.

Benefits

Complete Reputation Management, without Missing a Beat

Intuitive Interface

Intuitive Interface

Access online reviews across the web from a single, easy-to-use mobile app.

Improved Workflows

Improved Workflows

Real-time notifications of new reviews and posts enable faster routing, to speed issue resolution. You can also approve and publish social posts directly from the app.

Insight On-the-Go

Insight On-the-Go

Access to data about locations’ star ratings, review volume and Reputation Score whenever you need it, wherever you are.

Enhanced Engagement

Enhanced Engagement

Mobile access helps you join the conversation when it’s happening, so you can weigh in and influence sentiment earlier.

Resources

See How Mobile Reputation Management is Transforming Business

Capture Business from Mobile Search with These ORM Tactics

Capture Business from Mobile Search with These ORM Tactics

Your Next Customer Could Be Won or Lost in a Micro-Moment

Your Next Customer Could Be Won or Lost in a Micro-Moment

4 Ways to Attract New Business from “Near Me” Search

4 Ways to Attract New Business from “Near Me” Search

See more great resources >