Reputation management can be time consuming, so let us do it for you. We handle every aspect of your online reputation according to your specifications, so you can focus on running your business.
Business listings made easy - Let us populate key info such as name, address, and phone number into top ranking “Yellow Pages” sites for each of your business locations. We also verify each of your listings on a periodic basis to make sure it stays up to date and accurate, and we remove duplicate, outdated, or inaccurate listings.
Review-request campaigns - Whatever your CRM or POS system, we can synchronize with it to send out review requests for any type of event: new sales, inquiries, service appointments, appointment reminders, or any other event relevant to your industry. Just go about your business and we’ll handle the requests. Optout lists and followup emails are processed automatically so you can maximize clickthrough rates and customer goodwill.
Customized email templates - We create templates according to your specifications, embedding customerspecific information, your logo, and any other pertinent branding elements required. Links to your review sites are included in each email automatically, chosen for maximum local impact.
Review responding - When customers write exceptionally negative (or positive) reviews, we reach out and post a response. Initially unhappy customers often become your fiercest advocates when their complaints are handled rapidly and with a personal touch. For complex issues, we reach out to you first for clarification. Otherwise, we resolve each issue expediently according to best practices.
42% of consumers expect a response within 60 minutes of posting a complaint to a business’s social media profile.
Beautiful social media profiles - We configure Facebook, Twitter, and Google+ profiles for each of your business locations, upload images, and fill out key information. Each profile is optimized according to social media best practices, ensuring that you reach the widest audience possible. We also help you share positive reviews and survey comments across your social media profiles.
Custom content publication - On a daily basis, Reputation.com agents post new content to your social media pages, according to your specifications. We include a mix of industry, brand, and local news in posts, so that each profile is unique. We also build your presence through likes, retweets, follows, and other network-specific social activities.
Responding to social media - When someone posts to your social media pages, we reach out to answer their questions. For general inquiries, we respond directly. For issues that require feedback from your team, we contact you to collect the required information before posting.
Nearly all consumers (97%) now use online media when researching products or services in their local area.
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