Make Data-driven Improvements
Customers provide feedback about your business in reviews, on social media and via surveys. How do you take that input and use it to optimize customer experience? Reputation.com makes sense of the data and identifies emerging issues, strengths and weaknesses, so you can make targeted operational improvements that drive positive reviews, higher ratings and — ultimately — revenue.
Turn Information into Action
Monitor and analyze actions from your listing – site visits, click-to-calls, get directions and more.
Know how you’re doing relative to competitors or other locations, across a range of industry-specific metrics.
Gain deep insight into customer sentiment using advanced AI analysis and visualization tools.
Make targeted operational changes based on feedback and customer sentiment.
Better Operations. Happier Customers.
Identify strengths and weaknesses relative to competitors, to build best practices and create differentiation.
Leverage deep learning to uncover trends in reviews and surveys, and make operational changes that improve customer experience.
Get more positive reviews from a growing pool of satisfied customers help your business grow.
How Reputation.com Does It:
Most companies calculate your reputation score based on brand perceptions, mentions and market factors. That’s one way of looking at it, but it doesn’t tell you the whole story.
See How Online Reputation is Transforming Business
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