Challenge

Make Data-driven Improvements

Customers provide feedback about your business in reviews, on social media and via surveys. How do you take that input and use it to optimize customer experience? Reputation.com makes sense of the data and identifies emerging issues, strengths and weaknesses, so you can make targeted operational improvements that drive positive reviews, higher ratings and — ultimately — revenue.

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Solution

Turn Information into Action

  • Track
    Track

    Monitor and analyze actions from your listing – site visits, click-to-calls, get directions and more.

  • Benchmark
    Benchmark

    Know how you’re doing relative to competitors or other locations, across a range of industry-specific metrics.

  • Understand
    Understand

    Gain deep insight into customer sentiment using advanced AI analysis and visualization tools.

  • Improve
    Improve

    Make targeted operational changes based on feedback and customer sentiment.

Benefits

Better Operations. Happier Customers.

Total Insight

Total Insight

Identify strengths and weaknesses relative to competitors, to build best practices and create differentiation.

Systematic Improvement

Systematic Improvement

Leverage deep learning to uncover trends in reviews and surveys, and make operational changes that improve customer experience.

Grow Revenue

Grow Revenue

Get more positive reviews from a growing pool of satisfied customers help your business grow.

E-Book:
How Reputation.com Does It:
Reputation Score

Most companies calculate your reputation score based on brand perceptions, mentions and market factors. That’s one way of looking at it, but it doesn’t tell you the whole story.

Resources

See How Online Reputation is Transforming Business 

4 Ways Actionable Analytics

4 Ways Actionable Analytics Will Help You Improve Your Online Reputation

Changing Brand Management

How Online Reputation is Changing Brand Management as We Know It

Garden Communities Achieves

Garden Communities Achieves Reputation Success in Property Management

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