Search Results for: actions
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a
Actions speak louder than words. Is there room for improvement in how your company creates a workflow to act on customer feedback from multiple sources?
When you wake up in the morning, what is the first thing that you do? Raffi would recommend that you “…brush your teeth.” Reputation.com recommends
‘Turn Insight Into Actions: Improving CX Case-by-Case’ was a webinar hosted by Reputation.com UK. To watch the webinar on-demand, click the play button in the
Online reviews can provide valuable feedback about your locations, but customers might not always call out individual employees or locations when providing feedback. To pinpoint
Report analyses over 5 million reviews to underscore the importance of listening to customer feedback in a supply-constrained industry; highlights the service lane as a
Report analyzes over 5 million reviews to underscore the importance of listening to customer feedback in a supply constrained industry; highlights the service lane as
The way residents and their loved ones search for senior care has changed — it’s time for senior care providers to embrace the Feedback Economy.
Arbor leveraged our tools to help stabilize and extend their brand’s reach across the online marketplace. They garnered enthusiasm for their partnership with Reputation based on one simple metric: the better a company’s Reputation Score, the more sales leads it typically receives.
The customer journey is an endless loop of feedback, and Reputation changes the way your business can leverage it. Our CEO Joe Fuca shares more.
Read how one of the nation’s largest automotive retailers utilized Reputation’s Review product to identify opportunities for their stores to enhance customer experience. AutoNation is a very online-centric business, by evaluating their review insights, they were able to share their positive customer sentiment online.
New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback SAN RAMON, Calif., August 11,
Storage Asset Management (SAM), a Pennsylvania-based property management company that specializes in self-storage, leverages Reputation’s tools to scale their business. By utilizing our products SAM was able to better manage their customer communications and sentiments.
As we enter the recovery phase of the Covid-19 pandemic, the healthcare industry needs to focus on its employee experience to succeed.
Amidst the COVID-19 pandemic, no retailer is safe from a product shortage. We break down how to manage your brand’s reputation in such a crisis.
Ecosystem of digital agencies, systems integrators, and software companies will help businesses effectively gather and take action on customer feedback SAN RAMON, Calif. – April
Company secures global partnership with RENAULT as the platform of choice for Voice of the Customer and online reputation LIVERPOOL, U.K – April, 5, 2022–
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.
Our 2022 Healthcare Reputation Report uncovered just how important Google Business Profiles are to the patient journey. Read on to learn more.
Patients are returning to the doctor after pausing care needs at the height of the pandemic, however, providers must focus on employee experience to meet
If your team isn’t using social media as a support channel, now’s the time to start. We tell you what you need to know about social customer service.
Customer experience software can take your MarTech stack to the next level. We break down how to integrate them into your business strategy.
Les marques automobiles ont de nombreuses opportunités pour améliorer leur réputation en ligne. Nous décrivons comment trois marques différentes y sont parvenues.
Take a look at this article to learn about the real problems with customer experience programs and what your business can do to avoid them.
Whitespark has released its 2021 Local Search Ranking Factors Study. We break down the what you need to know in order to boost your Google rankings.
Auto brands have plenty of opportunities to improve their online reputations. We outline the ways in which three different brands achieved this.
Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond San Ramon, Calif., December 8,
Report finds that UK retailers must prioritise online engagement, as well as in-store and employee experiences this festive season, and beyond Liverpool, U.K., 8th December
Reputation Named a Niche Player in 2021 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Report
Reputation has been included for the first time in this Magic Quadrant, the research profiles 14 of the most advanced vendors SAN RAMON, CALIF. –
Reputation is proud to announce that we’ve landed a spot on Gartner’s Magic Quadrant for VoC. We break down what that means for our business.
An official earnings report shows that Google’s business and profits have seen massive growth in 2021. We break down what it means for the future.
Want to know how to delete a review on Facebook? Read on to learn how to spot fake reviews and what to do if they can’t be removed.
Our 2021 Automotive Reputation Report breaks down the state of customer sentiment in the auto industry. Take a look at everything we uncover.
Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups
Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11,
Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
A solid customer experience programme is a vital part of your business’s success. Here are 10 tips for how your team can get started.
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
Did you know social media listening can help you get ahead of a crisis? Here’s how to add it into your business’s existing crisis management plan.
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Customer perception is crucial to your company’s success. Discover how to improve customer perception and ways Reputation can help.
Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
Every one of your LGBTQ+ employees should feel safe and welcome in the workplace. Here are some tips on how you can be a good ally to the community.
Your business’s online reputation is everything. Take a look at examples from our customers at Transform’21 to help boost your brand’s reputation.
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
The explosion of social media, online forums, and the like have provided brands with many more opportunities to acquire and analyze data. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers should leverage.
Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the
Reputation was included in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Here’s our take on why we were included.
Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
With the CDC’s new announcement that vaccinated people can resume activities without wearing a mask or social distancing, businesses need to update their COVID-19 guidelines
Reputation’s Data Science Team analysed the resident experience of leading UK care homes and ranked the best-performing companies.
Does the popularity of zero-click searches mean that Google is the digital front door to a business, and websites don’t matter as much as they used to? Check out this article to learn more.
REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience
We recently spoke with Alex his background, what he enjoys about his role at Reputation and what he finds most exciting about being a solutions architect.
REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash,
We are delighted to announce that Reputation has acquired Nuvi, a social customer experience software company, with next generation social listening and data-visualization capabilities.
REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust
Our CX expert, Chris Sparling, discusses how companies can use reputation management and CX to drive growth.
Last updated January 1, 2021. Reputation.com (UK) LTD Standard Terms of Service (Data Hosted In United States) These Standard Terms of Service (the “Terms”) govern
Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel
A company’s employees are important in helping maintain momentum. That’s why we make it a priority to recognize our employees for their work.
Learn how Google is making it easier for people to easily identify and buy from Black-owned businesses in their searches.
Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Businesses need to tread carefully and take specific steps to update their branding on their sites without losing traffic. In this article, Reputation’s Adam Dorfman, shares insights on the crucial actions businesses must take during a rebrand or name change to protect their online visibility.
REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of
Gone are the days when businesses waited around for an event to justify a rebrand. Now businesses need to be more agile and organic, and willing to constantly look at the fast-changing market around them and examine themselves, too.
REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available
As the powersports market heats up, so will the competition. To stand out and be chosen by powersports newbies and enthusiasts, it’s important to make sure your brand’s reputation is strong — both online and offline.
REDWOOD CITY, Calif., Jan. 14, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Scott
REDWOOD CITY, Calif., Jan. 11, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today
Welcome to WordPress. This is your first post. Edit or deletGoogle has launched a new feature, the community feed, which makes it easier for Google Maps
When it comes to customer feedback, quick response is the first step. Learn how Reputation’s Actions module helps centralize ticket management from numerous publishers and networks, while creating automatic workflows with configurable business rules.
As the digital transformation continues at breakneck speed, companies that adopt Reputation Experience Management programs are poised to accelerate their growth and make headway against competitors.
Reputation.com Named a Leader in Experience Management Software, Online Reputation Management Software, and Social Media Suites by Real Users on G2
REDWOOD CITY, Calif., Dec. 17, 2020 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today
Reputation Score X is like a personal trainer for your business, helping you to see where you are today with one easy-to-understand score, showing you how you got there, then telling you exactly what to do next to improve.
Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December
Google has launched a new feature, the community feed, which makes it easier for Google Maps users to more easily find updates and recommendations from local businesses.
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
By now it’s clear that Google is becoming your new digital front door. But between Maps, Ads and your Google My Business listings, keeping up with the latest Google features and best practices can be overwhelming. Learn more about which features can be put into action right away.
In this webinar, we share findings from our Hospitality Quick Take where we analyzed the reviews and Google
REDWOOD CITY, Calif. — November 5, 2020 — Reputation.com, provider of the first — and only — comprehensive Reputation Experience Management (RXM) platform, announced today
„Automatisierung“ ist ein Wort auf den Lippen eines jeden Geschäftsführers, da Unternehmen auf der ganzen Welt danach streben, alles Mögliche zu automatisieren, von der Lieferkette
Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase
Reputation.com Announces Enhanced Solution Package That Provides Businesses With A Rapid and Significant Increase In Reviews
Review Booster allows businesses to fuel growth by multiplying customer feedback on Google, driving higher customer conversion rates REDWOOD CITY, Calif. — OCTOBER 22, 2020
2020 Local Search Ranking Factors Survey Shows Why Reviews and GMB Listings Matter More Than Citations
Whitespark has presented the initial results of its highly anticipated 2020 Local Search Ranking Factors Survey during the recent Local Search Summit. According to the
If you can believe it, we’re now officially two weeks into Fall! And just as the leaves have gradually started to sprinkle down from the
Reputation.com Secures Top Spots on Enterprise Grid Reports for Online Reputation Management, Social Media Suites and Feedback Management by Real Users on G2
Reputation.com Demonstrates Breadth in Capabilities with Top Marks in Social Media Suites and Analytics REDWOOD CITY, Calif. — September 25, 2020 — Reputation.com, provider of
Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration
Research Shows the Lack of a Strong Digital Presence Leads to a Risk of Higher Turnover and Lower Occupancy REDWOOD CITY, Calif. — SEPTEMBER 22,
The COVID-19 pandemic has triggered a dramatic migration that is rocking property managers in major cities such as New York. Property managers everywhere need to
Reputation.com Named to Inc. 5000 List of America’s Fastest-Growing Private Companies for Second Consecutive Year
Significant revenue growth, dominance in RXM combine to cement Reputation.com’s place among top companies on Inc.’s annual list REDWOOD CITY, Calif. — August 13, 2020
What’s going on with Facebook reviews? It looks like Facebook is not consistently managing the transition to a new review system that took hold in
REDWOOD CITY, Calif. — August 11, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced
With more of the buyer’s journey moving online, the days of thumbing through hard copy yellow pages and trade journals are long past. Today’s consumers
Reputation has pioneered the use of AI to enable top companies to understand what their customers really want. With our award-winning platform, it has never been easier to analyze vast amounts of unstructured data to gain insights into your customers’ wants, needs, attitudes and experiences.
‘Automation’ is a word on the lips of every business leader as companies the world over strive to automate everything from supply chains to HR
In a normal world, a real estate agent, broker, or property manager would be out in the community meeting with clients, inspecting properties and speaking
Hot on the heels of our recent Q2 product innovations, we’re pleased to announce a new and improved navigation design for the Reputation.com platform! These
Healthcare providers need to accelerate their journey to deliver an effective patient experience across every touchpoint, from booking an appointment to paying a bill. Learn how a Patient Experience Feedback Hub can help.
Satisfying Tenants and Building Their Brands: How 3 Leading Property Management Firms Are Getting It Right
COVID-19 accelerated significant changes already underway in the property management industry, just as it has across healthcare, retail, entertainment, construction and more. But property managers
Thomas Donohoe is an author and digital marketing expert who helps businesses with effective strategies to grow their profits and market share. Follow him on
Companies the length and breadth of the UK have been feeling the effects of lockdown on business during the COVID-19 global pandemic. Closures of physical
Reputation.com Secures Top Spots on Enterprise Grid® Reports for Online Reputation Management and Business Listings by Real Users on G2
As the Highest-Ranking Vendor in Both Online Reputation Management and Local Listing Management Reports, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. —
Traffic and reviews are returning to Google My Business (GMB) listings, according to our latest Reputation data analysis. This finding is important because GMB traffic
As American brick-and-mortar businesses re-open, they need to manage the content on their Google My Business (GMB) listings more closely – and respond to customer reviews, too. That’s the takeaway from a recent Reputation analysis of our clients’ GMB performance in recent weeks.
The hospitality sector has been particularly hard-hit by COVID-19. This blog looks at the impact it’s had, and introduces some best practices moving forward as
Google continues to reinstate customer reviews after suspending them from March 20 to April 9. For example, Google My Business (GMB) reviews for U.S. property
How has the Covid-19 pandemic affected online reputation, particularly the performance of Google My Business (GMB) listings?
Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth
Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management REDWOOD CITY, Calif. — May 21, 2020 — Reputation.com, provider of the
Having a business continuity plan can keep your automotive dealership moving forward during a temporary disruption, such as the COVID-19 pandemic. Your automotive dealership’s COVID-19
Free Online Event to Feature Expert Perspectives and Replicable Best Practices; Speakers Span Automotive, Healthcare and Property Management Industries REDWOOD CITY, Calif. — May 12,
Latest Innovations Further Strengthen Company’s Core Technology Offering With Industry-First Enhancements REDWOOD CITY, Calif. — May 7, 2020 — Reputation.com, provider of the only complete
The COVID-19 crisis has created immediate concerns for businesses and their brands. On the other hand, this crisis also represents a chance for companies to
The COVID-19 pandemic has initiated big change. Digital transformation is a business imperative, as people must now rely on digital channels to connect and engage
Customer experience management requires diligence during the best of times. During a situation such as the current COVID-19 crisis, CX management demands even greater attention.
Building and maintaining a strong social media presence is essential for your company, and good social media management helps you establish a good reputation. This
Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak
Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services
New Addition to Leadership Team Underscores the Company’s Commitment to Innovation and Teamwork, Along with Sustained Financial Growth REDWOOD CITY, Calif. — April 8, 2020
As communities enforce more precautions and social distancing due to COVID-19, your business and locations must take steps to adapt. Use this checklist to make
The most memorable retail brands have a unique brand voice that influences the tone they use in communicating with customers, whatever the medium. Brand voice
Successful implementation of online reputation management is both tactical and strategic. While different individuals or departments may take on specific tasks related to reputation management,
The decision to buy a new car is a big one, but the real consumer frustration can lie in conducting the research that leads to
How local businesses operate has changed. Online marketing has reduced traction once enjoyed by traditional efforts. This makes it necessary for financial services firms to
Company Committed to Creating Experienced, High-Performing Team Focused on Helping Brands Prioritize Customer Experience REDWOOD CITY, Calif. — MARCH 11, 2020 — Reputation.com, provider of
Are you taking advantage of the feedback economy to improve your online reputation? Reviews and social media impact public opinion about businesses often before consumers
It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results
Research Provides Insight into Who’s on Track to Rank Among the Top for Reputation Excellence in the U.S., Canada and Europe Also Announced: New Reputation
Did you know that people read 98% of the text messages they receive? That number is staggering, so why do brands shy away from using
You’re all set up on the Reputation.com platform — but there’s a nagging feeling that you’re not using all of the available features and capabilities.