Best Practices for Responding to Patient Reviews

Today’s healthcare consumer has a lot of power and choice. And what a patient says about you online can have a major impact on your ability to attract and retain business. According to SoftwareAdvice, nearly 80% of consumers use online patient reviews to decide where to go for care.

But consumers aren’t just interested in what reviews say — they want to see how providers respond. Does the physician or health system demonstrate a commitment to patient satisfaction? Are they gracious and responsive to comments and criticism? It all factors into a consumer’s decision making process — providers must take requesting, monitoring and responding to online reviews very seriously.

Read this eBook to learn best practices for managing patient reviews, including:

  1. Why you should monitor and respond to reviews.
  2. How to respond to online reviews in a HIPAA-compliant manner.
  3. How you can glean operational insights from reviews to enhance the overall patient experience.
Best Practices for Responding to Patient Reviews

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