eBook:

5 Steps to 5 Stars: How to Get Great Online Patient Reviews

Your Key to Acquiring and Retaining Patients

Patients and their families want information that helps them feel confident they’re choosing the right doctor, healthcare facility or treatment center. And increasingly they look for that information online.

  • 77% of online health seekers began their session at a search engine
  • 61% of patients surveyed use online reviews as a first step to find a new doctor
  • 60% of readers of online reviews pay most attention to star ratings

Not only are your clients reading reviews, they’re also writing them — especially if they have a negative experience. Those patient reviews play an increasingly critical role in the reputation and financial success of your healthcare organization. If you don’t have a process for managing reviews, you’re leaving your online reputation to chance.

Download this 5-step guide and learn how to:

  • Claim and manage your business listing
  • Accurately capture customer sentiment — positive and negative
  • Increase your star rating and visibility on Google, Facebook and healthcare sites
  • Extract learning to improve overall customer experience and satisfaction ratings
5 Steps to 5 Stars: How to Get Great Online Patient Reviews

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