Customer experience - Reputation.com | The online reputation management leader

Customer experience 1 Min read

Mar 18, 2020

Getting Cross-Functional Support for Your Online Reputation Management Strategy

Mar 18, 2020 | Reputation.com Editors

Successful implementation of online reputation management is both tactical and strategic. While different individuals or departments may…

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Customer experience

Customer experience 1 Min read

Mar 17, 2020

Why Mobile-First CX Matters for Automotive Dealers

Reputation.com Editors

Mar 17, 2020 | Reputation.com Editors

The decision to buy a new car is a big one, but the real consumer frustration can…

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Customer experience

Customer experience 1 Min read

Mar 12, 2020

5 Customer Feedback Tools for Automotive Dealerships

Reputation.com Editors

Mar 12, 2020 | Reputation.com Editors

When consumers shop for a car, the experience they have at the dealership can make a world…

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Customer experience|Surveys

Customer experience 1 Min read

Mar 9, 2020

Tips to Improve Customer Engagement

Reputation.com Editors

Mar 9, 2020 | Reputation.com Editors

Are you engaging with customers effectively? Trust is an essential part of any transaction and will determine…

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Customer experience

Customer experience 1 Min read

Mar 5, 2020

Closed-Loop Feedback: An Automotive Dealer’s Secret Weapon

Reputation.com Editors

Mar 5, 2020 | Reputation.com Editors

When customers reach out to you, do you reach back, or do you ignore them or put…

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Customer experience

Customer experience 1 Min read

Mar 2, 2020

How AI and Machine Learning Improve CX

Reputation.com Editors

Mar 2, 2020 | Reputation.com Editors

The internet has revolutionized how customers find the products they want and need, as well as how…

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Customer experience

Customer experience 1 Min read

Feb 27, 2020

Train Healthcare Staff with Patient Experience in Mind

Reputation.com Editors

Feb 27, 2020 | Reputation.com Editors

Creating an excellent patient experience can motivate healthcare employees and add value to your organization.

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Customer experience

Customer experience 1 Min read

Feb 25, 2020

How to Appeal to the Self-Directed Consumer: An Automotive Tutorial

Reputation.com Editors

Feb 25, 2020 | Reputation.com Editors

Most consumers are less than thrilled with the prospect of having to shop for a car. Going…

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Customer experience

Customer experience 1 Min read

Feb 17, 2020

Top 5 Google My Business Listing Tips for 2020

Reputation.com Editors

Feb 17, 2020 | Reputation.com Editors

Part of your digital marketing strategy should include making the most of every feature that Google has…

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Customer experience

Customer experience 1 Min read

Feb 13, 2020

Texting Trend Set to Dominate Customer Engagement Channels

Reputation.com Editors

Feb 13, 2020 | Reputation.com Editors

Did you know that people read 98% of the text messages they receive? That number is staggering,…

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Customer experience

Customer experience 1 Min read

Feb 7, 2020

The Blurring of Digital and Physical CX Creates New Opportunities for B2C & B2B Companies

Stephen Banbury

Vice President, Worldwide Marketing

Feb 7, 2020 | Stephen Banbury

Digital transformation is stirring things up for B2C and B2B businesses across industries, enabling new ways to…

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