Customer experience - Reputation.com | The online reputation management leader

Customer experience 1 Min read

Aug 19, 2019

How to Maximize the Impact of Your Positive Customer Reviews in 2020

Aug 19, 2019 | Reputation.com Editors

Customer reviews are a powerfully persuasive tool for consumers. Few people make purchasing decisions today without first…

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Customer experience|Online Reviews

Customer experience 1 Min read

Aug 6, 2019

Start Your Day Off Right with Actions from Reputation.com

Timi Chu

Senior Product Manager, Reputation.com

Aug 6, 2019 | Timi Chu

When you wake up in the morning, what is the first thing that you do? Raffi would…

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Customer experience

Customer experience 1 Min read

Aug 1, 2019

How to Build a Customer Journey Map (with Free Template!)

Reputation.com Editors

Aug 1, 2019 | Reputation.com Editors

Your website visitor contacts you for information about your services but then never replies to your follow-up…

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Customer experience

Customer experience 1 Min read

Jul 30, 2019

How to Create a More Proactive Customer Experience Strategy (with Examples)

Reputation.com Editors

Jul 30, 2019 | Reputation.com Editors

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Customer experience

Customer experience 1 Min read

Jul 24, 2019

Millennials Prioritize the Customer Experience in Banking: Here’s How to Improve It

Reputation.com Editors

Jul 24, 2019 | Reputation.com Editors

Today's banks understand that they need buy-in from the Millennial generation to survive, but accomplishing this can…

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Customer experience

Customer experience 1 Min read

Jul 16, 2019

Conversational Surveys: What Are They and How Can They Benefit Your Business?

Reputation.com Editors

Jul 16, 2019 | Reputation.com Editors

Every company that wants to optimize the customer experience needs feedback to make this possible. But getting…

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Customer experience

Customer experience 1 Min read

Jul 15, 2019

Multichannel Marketing for Retail: 4 Real-World Examples

Reputation.com Editors

Jul 15, 2019 | Reputation.com Editors

Gartner recently reported that 90% of marketers struggle to seamlessly connect more than three channels on the…

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Customer experience|Marketing

Customer experience 1 Min read

Jul 9, 2019

Automated Ticketing: A Win-Win for Customers and Companies

Reputation.com Editors

Jul 9, 2019 | Reputation.com Editors

Positive customer experiences are everyone’s responsibility. But without organized systems for tracking systems, customer issues and complaints…

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Customer experience

Customer experience 1 Min read

Jun 27, 2019

Are Customers “B(g)hosting” You?

Jason-Grier

Executive Vice President, Chief Customer Officer

Jun 27, 2019 | Jason-Grier

Customer Success: If you’re doing it right, the name says it all. You are genuinely concerned with…

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Customer experience

Customer experience 1 Min read

Jun 27, 2019

Experiential Retail: 4 Real-Life Examples and Why They Work

Reputation.com Editors

Jun 27, 2019 | Reputation.com Editors

Retailers are increasingly focused on generating, sharing, and capturing content to communicate with customers, amplify their brand,…

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Customer experience

Customer experience 1 Min read

Jun 21, 2019

How to Build a Better Retail Customer Experience Survey (with Sample Questions)

Reputation.com Editors

Jun 21, 2019 | Reputation.com Editors

If you run a retail business, one of your goals should be to deliver the best customer…

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Customer experience|Surveys

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