Customer experience Resources ( 155 )

Feb 17, 2020 | Reputation.com Editors

Part of your digital marketing strategy should include making the most of every feature that Google has…

Customer experience 1 Min read

Feb 13, 2020

Texting Trend Set to Dominate Customer Engagement Channels

Feb 13, 2020 | Reputation.com Editors

Did you know that people read 98% of the text messages they receive? That number is staggering,…

Customer experience 1 Min read

Feb 7, 2020

The Blurring of Digital and Physical CX Creates New Opportunities for B2C & B2B Companies

Stephen Banbury

Vice President, Worldwide Marketing

Feb 7, 2020 | Stephen Banbury

Digital transformation is stirring things up for B2C and B2B businesses across industries, enabling new ways to…

Customer experience 1 Min read

Feb 4, 2020

What Role Does Sentiment Analysis Play in Digital Marketing and Customer Experience?

Feb 4, 2020 | Reputation.com Editors

Many online brand mentions are not accompanied by star ratings or other measurable indicators. In the absence…

An Introduction to Reputation Management

Video

We all know that managing your brand online is important, but why? What benefits do you see…

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Customer experience 1 Min read

Jan 24, 2020

When Your Fans Turn Toxic

Adam Dorfman

RDC Director, Product Management

Jan 24, 2020 | Adam Dorfman

It’s one thing for a brand to get a toxic review – but how does a brand…

Customer experience 1 Min read

Jan 23, 2020

How Important Is Your CX Strategy? These Statistics Answer!

Jan 23, 2020 | Reputation.com Editors

Customer experience (CX) is one of your business’s most valuable assets. Although the ROI of CX management…

Customer experience 1 Min read

Jan 21, 2020

Build Positive Customer Experiences with a Comprehensive ORM Platform

Jan 21, 2020 | Reputation.com Editors

Creating positive customer experiences is at the heart of reputation management. However, you can’t go about it…

Customer experience|Online Reputation Management

Top Trends for Online Reputation and CX Management in 2020

eBook

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Cortland: Process, Growth, and Expansion

Video

Cortland Management, national property management titan, has been a valued Reputation.com partner since 2018. Cortland began using…

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Actions|Customer experience

Customer experience 1 Min read

Jan 9, 2020

Beyond NPS: Which Customer Experience Metrics Really Matter?

Jan 9, 2020 | Reputation.com Editors

Creating an optimal customer experience (CX) is something that most businesses have as a strategy, but just…