Customer experience Resources ( 128 )

Oct 10, 2019 | Reputation.com Editors

Customers are more likely to be won over by good customer experiences than they are by points…

Customer experience 1 Min read

Oct 3, 2019

How Better Competitive Intelligence Will Benefit Your Business Reputation in 2020

Oct 3, 2019 | Reputation.com Editors

Customer experience is intricately bound up with reputation. The intelligence you gather on customers, business trends and…

Customer experience 1 Min read

Sep 24, 2019

A Quick Guide to Addressing Customer Complaints Online

Sep 24, 2019 | Reputation.com Editors

While your digital marketing strategy should include encouraging customer feedback through online reviews, what should you do…

Roadchef: Overhauling Customer Service at a Local Level

Case Study

Founded back in 1973, Roadchef are one of the ‘big three’ leading motorway service area (MSA) operators…

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Customer experience 1 Min read

Aug 19, 2019

How to Maximize the Impact of Your Positive Customer Reviews in 2020

Aug 19, 2019 | Reputation.com Editors

Customer reviews are a powerfully persuasive tool for consumers. Few people make purchasing decisions today without first…

Customer experience|Online Reviews

Customer experience 1 Min read

Aug 6, 2019

Start Your Day Off Right with Actions from Reputation.com

Timi Chu

Senior Product Manager, Reputation.com

Aug 6, 2019 | Timi Chu

When you wake up in the morning, what is the first thing that you do? Raffi would…

Customer experience 1 Min read

Aug 1, 2019

How to Build a Customer Journey Map (with Free Template!)

Aug 1, 2019 | Reputation.com Editors

Your website visitor contacts you for information about your services but then never replies to your follow-up…

Customer experience 1 Min read

Jul 30, 2019

How to Create a More Proactive Customer Experience Strategy (with Examples)

Jul 30, 2019 | Reputation.com Editors

Customer experience 1 Min read

Jul 24, 2019

Millennials Prioritize the Customer Experience in Banking: Here’s How to Improve It

Jul 24, 2019 | Reputation.com Editors

Today's banks understand that they need buy-in from the Millennial generation to survive, but accomplishing this can…

Customer experience 1 Min read

Jul 16, 2019

Conversational Surveys: What Are They and How Can They Benefit Your Business?

Jul 16, 2019 | Reputation.com Editors

Every company that wants to optimize the customer experience needs feedback to make this possible. But getting…

Customer experience 1 Min read

Jul 15, 2019

Multichannel Marketing for Retail: 4 Real-World Examples

Jul 15, 2019 | Reputation.com Editors

Gartner recently reported that 90% of marketers struggle to seamlessly connect more than three channels on the…