Case Study:

National Retailer Uses Surveys to Boost Response Rates, Positive Reviews and Search Rankings

Targeted Surveys Help Pinpoint Bright Spots and Challenges

Gartner predicts that by 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience.

But for large, multi-location retail organizations, gaining actionable insight into the customer experience in order to make improvements is challenging. It requires tight integration with other enterprise systems, a strong survey platform to drive high completion rates, and reliable analytics tools that help make sense of the data.

Read this case study to learn how a major national retailer operating in 42 states solved these challenges with Reputation.com and, as a result:

  • Increased its volume of completed surveys by more than 400%
  • Increased positive review volume by 67%
  • Secured top three spots in Google search rankings for 79% of its locations
National Retailer Uses Surveys to Boost Response Rates, Positive Reviews and Search Rankings

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