Tip of the Week: Make Review Response Easy with Templates

Jon Schepke
Jon Schepke, RDC General Manager of the Chicago office

Review response templates take the guesswork out of crafting responses. When your employees have approved templates they can use to handle different types of reviews, they feel more comfortable responding.

Templates also ensure your employees will use the appropriate sentiment for each response. The best practice is to have them personalize templates to address specific situations.

For more tips on encouraging employees to respond to reviews, read this post.