Capture feedback faster and reduce customer friction, increase responses, and turn responses into online reviews with Surveys by Reputation.
Reviews only tell half the story. We break down why you need customer survey data in order to see the full view of your customer experience.
Your employees are feeling burnout — are you listening? We break down why surveys are the best way to put a spotlight on the voice of the employee.
Customer experience surveys are the best way to gauge how consumers are feeling about your brand. In this guide, we’ll break down how to get started.
Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.
Given that text message open rates are 4X higher than email, conducting surveys via SMS makes a lot of sense these days.
We break down how your business can use conversational surveys to get customer feedback and collect insights to improve the customer experience.
About 10% of responses to surveys may be disingenuous, according to Measuring U, a quantitative research firm based in Denver, Colorado. Such disingenuous responses are
Different types of customer experience surveys produce different types of information that benefit your business operations and your reputation. Knowing which type of customer experience
Customer satisfaction surveys are incredibly valuable tools to help you optimize the customer experience, build loyalty. But how do you create surveys that people will
Strategic use of surveys is an excellent way to assess your current reputation while gathering information to help you improve your reputation in the future.
Customer survey data can be valuable — or useless — and it all depends on the questions you ask.