The #1 Reputation Management Platform for the Automotive Industry
Reputation offers the most complete Reputation management platform for Groupe Renault Dealers.
Improve online visibility and engagement; increase sales and service leads;
and drive higher customer satisfaction: all from a single platform.
eRep & VoC Survey
Dealerships that effectively manage their online reputation see results:
More leads from
More vehicle sales
per year on average
volume on average
Groupe Renault Programme: Summary & Objectives
To be successful in today’s Customer Experience climate, businesses must optimize a strategy that incompasses both structured and unstructered feedback channels. Groupe Renault as a business recognises this and so has implemented a highly innovative remuneration system for the NSC network that recognises the importance of Reputation Experience Management (RXM) and its performance.
Reputation delivers a best-in-class software and strategic consultancy to help Groupe Renault and its NSC network become leaders in the Customer Experience space. By capturing all of the customer moments in the consumer journey and every piece of feedback along the way, the Reputation engine provides Renault with actionable insights that actually drive improvement at all key hierarchical levels – Corporate, NSC, and Dealership.
VOC Subscribed Services
eRep & VOC Insights
Our Customers Are Our Best Advocates
This is an incredible, easy-to-use platform that has significantly boosted our online presence and reputation since starting to use the service 2 and a half years ago.
[Reputation] also helps us to identify and correct any issues that our guests may experience at our location that we were not previously aware of.
[Reputation] also helps us to identify strengths in our business model that we can continue to build on.
Saves a ton of time when it comes to working with the reputation so managers don’t have to go to several sites in order to view and respond to online feedback.
The features are also unmatched when it comes to streamlining the process and making it as easy as possible
[Reputation is] great at support and communicating. If we ever have an issue, they are quick to address it.
[Reputation Managed Services] have well-structured responses and represent us well.
Our rep is very well trained and can answer questions in real-time rather than submitting cases, and us having to wait for answers.
Beyond the team, the platform is very user-friendly, easy to navigate/pull reports and identify trends.
Reputation takes the work out of asking customers for feedback. It makes it easy to find out what customers think about our business.
The platform is super easy to use. I really like that you can respond to reviews and surveys all in one place, without having to log into different sites.
The response templates save so much time too. It has also increased the amount of surveys and reviews we get from customers.
I love the suggestions for improvements to your reputation score.