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The Official Reputation Report

The 2022 Property Management Report

The residential property management industry is experiencing a golden age. But how long will it last? Occupancy rates remain high and Covid-era emergency tenant protection measures are being relaxed. As a result, residential property management firms are raking in higher rents and stronger profits. This creates an online reputation management challenge.

Our report shows why property management companies need to mind their reputations by listening to renters, reacting to them, and improving their customer experience.


  • An exclusive ranking of the top 100 property management locations using our Reputation Score.
  • What renters think of their landlords.
  • How property management firms can add $3 million to their topline by improving their customer experience.
  • Why property management firms need to manage their online reputations.

We Analyzed:

  • 600K renter reviews
  • 80K multifamily residential properties
  • Hundreds of unique locations
  • 20 major U.S. property management firms

Learn how reviews/ratings influence the future of the property management industry.

Read The Report

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