Wins Fifth Consecutive Stevie Award for Customer Service

Stevie Award Golden Statues

The Stevie® Awards are business awards that recognize excellence from both individuals and organizations, chiefly in sales and customer service. Created in 2002, the Stevies have become a guidepost for the most service-minded companies around the globe. This year’s results are in and it’s official: 2015 marks the fifth year that’s Customer Support department has won an award for excellence! Because online firms are infrequently recognized in this area, we are especially delighted to be spotlighted by the Stevies.

'Overnight, everything I loved was gone': the internet shaming of Lindsey Stone

Read an exciting excerpt from Jon Ronson's forthcoming book, So You've Been Publicly Shamed, which includes an extended interview with CEO Michael Fertik and a detailed description of how we helped a dedicated special needs aide recover her life after a misconstrued photograph went viral. Read More >>

Your online rep may be more critical than your credit score

Reputation Management

CNBC's Cadie Thompson discusses online reputation and its impacts on your personal and professional life in this article featuring quotes from's VP of Marketing, Karissa Sparks. Not only are consumers reviewing businesses more than ever, but businesses are reviewing consumers, creating metrics that may ultimately be more important than your credit score. Read More >>

The Scoreboards Where You Can't See Your Score

The New York Times discusses personal reputation scoring with Michael Fertik. From the article: Data brokers amass dossiers with thousands of details about individual consumers. Algorithms are used to assign consumers scores—and to recommend offering, or withholding, particular products, services or fees—based on predictions about their behavior. Read more →