Customers Zero In on Platform’s Ease of Use, Reporting Features, Support Team As Benefits That Drive Top Ranking
REDWOOD CITY, Calif. — May 2, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has ranked No. 1 in Enterprise Online Reputation Management by G2 Crowd. The Spring 2019 Report is based on G2 Crowd’s proprietary algorithm that calculates global rankings based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and number of reviews.
Reputation.com achieved a ranking of No. 1 overall in Online Reputation Management for Enterprise, while finishing as a Leader in six other categories. The company was recognized as an overall Leader for Online Reputation Management, Social Media Suites and Local Search Engine Optimization (SEO). Customers’ reviews hail the platform’s ease of use, reporting functionality, and review center as just a few of its greatest benefits. Customers also give high praise to Reputation.com’s support team, described often in their reviews as “accommodating,” “focused” and able to give a “personal touch.”
“We are proud to be recognized as the Leader in Enterprise Online Reputation Management, which validates the innovation we have added to the space,” said Joe Fuca, CEO, Reputation.com. “We pride ourselves on customer satisfaction, so it is truly an honor to be ranked as the top provider of Online Reputation Management solutions for Enterprise by G2 Crowd, which relies on unbiased reviews from real-world users.”
Since 2012, Reputation.com has been focused on online reputation management for enterprises. Reputation.com’s SaaS platform analyzes information and feedback about businesses and professionals across relevant review sites, social media sources, listing sites and survey results to give an enterprise a comprehensive overview of consumer sentiment. Measured on a scale of 1 to 1000, the Reputation Score is an integral part of this patented methodology. The Reputation Score is calculated based on overall review sentiment, volume, recency, spread across review sites, social media sentiment, business listings accuracy and many other factors. With a Reputation Score in hand, businesses have a clear picture of consumer opinions about their online and in-store experiences, and can quickly remediate any deficiencies and better engage with their customers.
Showcasing its continued innovation, Reputation.com was recently awarded two additional patents and now holds 27 patents covering many aspects of online reputation management. More than 25 additional patents are pending.
For additional information about Reputation.com, please visit https://www.reputation.com.
Reputation.com delivers the only integrated SaaS platform that helps location-based enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.
Reputation.com technology manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. To learn more, visit www.reputation.com.