Newly Advanced SaaS Platform Unifies the Customer Experience — Online and Onsite
REDWOOD CITY, Calif. — September 24, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announces the latest version of its platform, which unifies customer experience intelligence and real-time service recovery to turn customers into champions and generate more business.
The Reputation.com platform bridges Salesforce Sales Cloud, Marketing Cloud and Service Cloud by collecting and analyzing real-time customer experience data from social media, online reviews and direct customer surveys, and triggering corrective action to improve customer satisfaction, advocacy and online reputation.
Key to this release is the power of its bi-directional integration with Sales Cloud, Marketing Cloud and Service Cloud. For example, sales and service transactions or customer lists from the Sales Cloud automatically trigger SMS invitations to write a review online or take a satisfaction survey. In Service Cloud, Reputation.com automates a closed-loop service recovery process triggered by intelligent processing of real-time customer experience feedback alerts. And by integrating into the Marketing Cloud, Reputation.com data from the social web provides new customer insights, segmentation and engagement opportunities tied to each individual consumer.
This combination provides an unprecedented level of marketing and support integration between social media, review sites, direct customer surveys, and operations to attract more business and improve the customer experience.
“Our global enterprise clients across 77 industries have been guiding us to release an integrated solution that truly leverages their investment in Salesforce,” said Pascal Bensoussan, Chief Product Officer of Reputation.com. “We are excited about the significant competitive advantage this creates for our clients. For the first time, location-based enterprises can unify online reviews, social media conversations, and survey data with their customer service back-end to improve the customer experience – and with it, their reputation and business results.”
Demos of the Reputation.com platform will be available at Booth 1960 at Dreamforce 2018, the most innovative software conference of the year, taking place in San Francisco from September 25-28.
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud Dreamforce and others are among the trademarks of salesforce.com, Inc.
Reputation.com delivers the only integrated SaaS platform that helps location-based enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.
Reputation.com technology has managed tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Facebook, Cisco and Microsoft. To learn more, visit www.reputation.com.