Seasoned Executive Fills New Strategic Role to Bolster Customer Loyalty and Build World-Class Support Infrastructure
REDWOOD CITY, Calif. — OCTOBER 18, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today named Jason Grier its new executive vice president and chief customer officer. Grier is a former executive at McAfee and has had a prominent career in customer experience, support and operations.
Grier’s addition will help Reputation.com further strengthen its customer support and service operations to drive loyalty, retention and revenue growth. He is a former senior vice president of global support operations and chief customer officer at McAfee, where he successfully launched their enterprise-wide Net Promoter (NPS) program. He also led support operations strategy, including the design of a customer survey and loyalty program.
“I am thrilled to join Reputation.com and help further enhance what is already known throughout the industry as an organization that delivers a world-class customer experience,” said Jason Grier, EVP and chief customer officer at Reputation.com. “I originally decided to join to be a part of an exciting growth company with an industry-leading product. Getting to know the people at the company further reinforced my decision. This is a winning team.”
Customer Experience Expert Brings a Wealth of Proven Expertise and Leadership
Grier spent more than a decade at McAfee, most recently as vice president of global support operations and chief customer officer, responsible for thousands of professionals across several business categories. He has experience across a diverse variety of verticals, including customer support and success, quality, business intelligence and analytics, workforce management, support engineering operations and malware support operations.
During Grier’s tenure at McAfee his teams won numerous awards and honors, including the prestigious Intel Quality Award for outstanding quality and personification of Intel’s values, the highest team honor given at Intel. His teams also won two TSIA Star Awards, two Service & Support Professionals Association Awards, and a Stevie Award for innovation in action.
Prior to McAfee, Grier held positions as vice president of professional services at Sutherland Global Services and vice president of telesales at Covad Communications.
“Jason is an authority not only on optimizing the customer experience, but building award-winning teams and designing programs for clients that set industry standards,” said Joe Fuca, CEO of Reputation.com. “His honor-filled career and tireless work ethic are an ideal fit for Reputation.com, and it won’t be long before our customers feel his presence.”
Reputation.com delivers the only integrated SaaS platform that helps enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.
Reputation.com technology has managed tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Facebook, Cisco and Microsoft. To learn more, visit www.reputation.com.