Media Coverage

25 - 30 Media Items

It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results

Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released findings of a preliminary analysis of Automotive OEM brands, dealer groups and 25,000+ dealerships across the U.S., Canada and Europe in its 2020 Automotive Reputation Report.

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We analyzed over 16,000 U.S. dealerships, here’s what we found

by Ali Fawaz, General Manager of Worldwide Automotive at Reputation.com
OEMs and dealerships: it’s time to rev up your engines. A preliminary analysis of our company’s annual report indicates there’s a lot of movement in rankings, ratings and score. Companies are scored in an index that ranks businesses on a scale of zero to 1,000, taking into account all factors affecting a business’s reputation — as some brands ramp up their CX and reputation management efforts, leaving others in the dust.

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Autonation Inc (AN) Q4 2019 Earnings Call Transcript

Good morning. My name is Chris and I’ll be your conference operator today. At this time, I would like to welcome everyone to AutoNation’s Fourth Quarter and Full Year Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. [Operator Instructions] Thank you.

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Dealers need protocol for handling bad reviews

Online reviews are inevitable for any dealership. Jeff Dyke, president of Sonic Automotive Inc., said the public dealership group’s executives scan five-star reviews for inspiration on what they are doing well and one-star reviews for where they need to improve. Sonic uses Reputation.com, an online reputation management platform, to scan reviews on online platforms.

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