Richard Harrison, managing director UK for Reputation.com, explains why hoteliers should embrace guest reviews, even the bad ones in this piece for Travel Mole. He goes over several ways that online reviews benefit hotels, regardless of if the feedback is positive or not.Read more
UK Managing Director provides four reputation management best practices for businesses in this feature for iMedia Connection. In it, he discussed examples of brands reacting effectively (and not so effectively) to online reputation issuesRead more
Stacey Coopes, CEO of FordDirect, announced that the company has switched from Digital Air Strike to Reputation.com as the vendor for Ford’s 3000 US dealerships.Read more
Online reputation management and digital privacy company Reputation.com continued its buying spree on Wednesday, July 24, with the acquisition of MySocialCloud, a move that will help develop its cloud-based privacy capabilities.
Financial details of the deal weren’t revealed by Redwood City, Calif.-based Reputation.com, but the company’s CEO and founder, Michael Fertik, said in a phone interview that it was a cash-and-stock transaction and was handled internally.Read more
Many people rely on websites like RateMDs or Vitals when looking for a new doctor or specialist. However, while online reviews can be useful, they tend to skew negative (which is true for reviews of businesses or professionals more than for restaurants or books). And people take these ratings to heart – about 70 percent of people said they would not use a business or person if they found negative reviews about them, according to a survey by Harris Interactive for Intelius.Read more