Media Coverage

19 - 24 Media Items

The patient experience begins before the office visit

Although HCAHPS scores provide hospitals and providers a report of patient experience, there are serious limitations to these surveys. In this article, Lindsay Neese Burton, Healthcare Marketing Director for Reputation.com, provides healthcare organizations some practical tips for managing their online reputation.

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Hospitals Tap Startups to Boost Patient Satisfaction

In this WSJ article, Pascal Bensoussan, Chief Product Officer talks about the relationship between online complaints and patient-satisfaction scores, and how Online Reputation Management platforms enable hospitals to spot and mitigate problems that could lead to negative experiences.

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What Doctors Are Doing About Bad Reviews Online

Bad online ratings can wreak havoc on a doctor’s business – but having solid Online Reputation Management in place can mitigate risk. Reputation Management platforms can play a critical role by increasing the volume of feedback from patients.

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How Social Media Impacts Customer Service

Engaging customers in the auto industry requires starting and continuing a conversation. Being active on social media, providing relevant content, and monitoring and responding to online reviews not only keeps the conversation going, it can help you improve your business.

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Reputation Goes Mobile with New App

Reputation.com launched a new mobile app called Reputation Live, which enables frontline employees to ask all customers to share their experience on major review sites. The solution uses text messaging to request feedback immediately following a customer interaction.

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