Media Coverage

13 - 18 Media Items

Forget Your Competitors: Try Customer-Driven Innovation

Customer-centric innovation is a key competitive component across industries. Thanks to social media and emerging online technology, customer feedback is readily available during the idea generation process says, Pascal Bensoussan, Chief Product Officer,

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More companies turn to social media to provide customer service Chairman and Founder Michael Fertik appeared on TODAY, discussing how social media networks are providing a platform for consumers to voice their opinions and drive companies to action on customer service issues. Watch NBC business correspondent Jo Ling Kent’s report.

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The Worst Types of Online Reviews

Today’s Yelpification of doctors and healthcare is here to stay. Websites enable anyone—whether you’re a patient or not—to review doctors. Experts, including Mark Lange, CMO of, comment on the three most common types of negative online physician reviews.

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