News

For the second consecutive year, customers ranked Bass Pro Shops and Cabela’s as two of the most reputable retailers in the world for overall customer experience, according to the 2019 Retail Reputation Report compiled by Reputation.com.

Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released findings of a preliminary analysis of Automotive OEM brands, dealer groups and 25,000+ dealerships across the U.S., Canada and Europe in its 2020 Automotive Reputation Report.

by Ali Fawaz, General Manager of Worldwide Automotive at Reputation.com
OEMs and dealerships: it’s time to rev up your engines. A preliminary analysis of our company’s annual report indicates there’s a lot of movement in rankings, ratings and score. Companies are scored in an index that ranks businesses on a scale of zero to 1,000, taking into account all factors affecting a business’s reputation — as some brands ramp up their CX and reputation management efforts, leaving others in the dust.

The point of any ad campaign is to drive traffic and generate leads or sales. If the conversion rate of your campaign is not optimized, you will generate a poor ROI.

For the second consecutive year, customers ranked Bass Pro Shops and Cabela’s as two of the most reputable retailers in the world for overall customer experience, according to 2019 Retail Reputation Report compiled by Reputation.com.

Good morning. My name is Chris and I’ll be your conference operator today. At this time, I would like to welcome everyone to AutoNation’s Fourth Quarter and Full Year Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. [Operator Instructions] Thank you.