Media Coverage

Contributed by Michael Fertik, Founder and Chairman of Reputation.com

In his recently released documentary, Tesla and SpaceX CEO Elon Musk warned of the dangers of artificial intelligence, predicting the imminent emergence of a “godlike digital superintelligence” based on a form of AI. He said, “At least when there’s an evil dictator, that human is going to die. But for an AI, there would be no death. It would live forever. And then you’d have an immortal dictator from which we can never escape.”

In this article, experts weigh in on trends behind the growing discipline of customer experience management. “Customer experience is the number one thing driving retention in business today”, says Lindsay Neese Burton of Reputation.com. To enhance opportunities, systems need to “move away from traditional ways of thinking and doing things, and move more towards the personalized healthcare experience that I think everybody wants,” she says.

Website reviews and social media posts have quickly become an important research tool for renters when looking for a new place to live. To cater to future tenants and create positive reviews, Reputation.com recently released a study, the 2018 Property Management Reputation Report, to provide property management companies insights into what features renters value most in the rental experience.

While the apparatus in Washington grinds forward sporadically on healthcare reform, a crucial component is missing, from an unlikely and underestimated source: the patients themselves.