Media Coverage

7 - 12 Media Items

Reputation.com Announces Joe Fuca as New CEO

Reputation.com, an SaaS platform helping location-based enterprises optimize customer engagement strategies and build stellar reputations, announced on Tuesday morning Joe Fuca as its new CEO. Fuca brings experience as senior vice president at DocuSign and, more recently, president of FinancialForce to the table.

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Is AI a Nefarious Foe, or the Key to a Better Customer Experience?

In his recently released documentary, Tesla and SpaceX CEO Elon Musk warned of the dangers of artificial intelligence, predicting the imminent emergence of a “godlike digital superintelligence” based on a form of AI. He said, “At least when there’s an evil dictator, that human is going to die. But for an AI, there would be no death. It would live forever. And then you’d have an immortal dictator from which we can never escape.”

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Build Brand Loyalty By Focusing On Patient Experience by Mandy Roth

In this article, experts weigh in on trends behind the growing discipline of customer experience management. “Customer experience is the number one thing driving retention in business today”, says Lindsay Neese Burton of Reputation.com. To enhance opportunities, systems need to “move away from traditional ways of thinking and doing things, and move more towards the personalized healthcare experience that I think everybody wants,” she says.

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Online Property Reviews Reveal Insights into Renter’s Highest Values

Website reviews and social media posts have quickly become an important research tool for renters when looking for a new place to live. To cater to future tenants and create positive reviews, Reputation.com recently released a study, the 2018 Property Management Reputation Report, to provide property management companies insights into what features renters value most in the rental experience.

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