Media Coverage

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More companies turn to social media to provide customer service Chairman and Founder Michael Fertik appeared on TODAY, discussing how social media networks are providing a platform for consumers to voice their opinions and drive companies to action on customer service issues. Watch NBC business correspondent Jo Ling Kent’s report.

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The Worst Types of Online Reviews

Today’s Yelpification of doctors and healthcare is here to stay. Websites enable anyone—whether you’re a patient or not—to review doctors. Experts, including Mark Lange, CMO of, comment on the three most common types of negative online physician reviews.

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The patient experience begins before the office visit

Although HCAHPS scores provide hospitals and providers a report of patient experience, there are serious limitations to these surveys. In this article, Lindsay Neese Burton, Healthcare Marketing Director for, provides healthcare organizations some practical tips for managing their online reputation.

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