Media Coverage

1 - 6 Media Items

There’s data in the wild — CEO Joe Fuca’s company can help harness it Silicon Valley Business Journal

Having joined as its CEO in 2018, longtime tech industry executive Joe Fuca is aiming to take the Redwood City-based company beyond the $100 million-annual revenue threshold. The closely held company, which was founded in 2006 and employs about 450 people, has made its biggest mark in the automotive and healthcare industries and is looking to broaden its scope in areas such as retail and hospitality.

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CCPA Is A Win For Consumers, But Businesses Must Now Step Up On CX

by Michael Fertik, Founder of
I recently appeared on MSNBC to talk about my take on California’s new data privacy law introduced this month, the California Consumer Privacy Act — CCPA for short. Effective January 1, 2020, the CCPA outlines new standards for data collection as well as what happens to businesses who fail to protect user data. It also grants California consumers new rights that they can exercise to keep their data secure and out of the hands of bad actors.

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A Better Customer Experience In The Feedback Economy

In today’s feedback economy, it’s essential to tune in to what customers are saying about your brand online and respond appropriately. In this video,’s managing director, EMEA, Anthony Gaskell, talks to Business Reporter’s Alastair Greener about the ever-growing importance of ORM to multi-site brands.

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Why Businesses Need to Manage Customer Feedback—Wherever It Appears

by Adam Dorfman, Director of Product at
While many CRM professionals focus on the customer reviews sourced from surveys being sent out post-visit, they often forgo the trickier places customers are leaving feedback. Indeed, the first input is important. But your customers are giving you valuable input through formal reviews and unstructured feedback across the entire digital world. To get a complete view of customer insight, think of feedback as an ecosystem.

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