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Careers

Reputation Careers Bigger, better, faster, stronger—together Every day, we work as a unified team to run fast and beat our best. I always get to

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Our Story

Our Story We’re the first. The first to understand the power of feedback. The collective sum of all of our interactions. Not just as data—but

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Holiday Shopping Is More Omnichannel Than Ever

During the holiday season shoppers spent billions of dollars online, while foot traffic in brick-and-mortar stores dropped. To capitalize on this activity, retailers need to dial up their presence online to drive shoppers to their websites — while promoting services such as curbside pickup that will appeal to shoppers offline.

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5 Ways Auto Brands Can Improve CX Using Reputation

Reputation analyzed more than 18,000 automotive brands and dealerships across the U.S. to understand consumers’ sentiment and what automotive brands are doing right and wrong. Here we share insights about the state of the industry and where brands can improve.

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Auto Report 2020

Automotive Report 2020 Automotive Reputation Report Update We analyzed 18,000 automotive brands and dealerships in the United States, and 15,000 more across Canada and Europe,

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Customer Reviews

Thank You Reputation ranked #1 in TEN different categories including Enterprise Online Reputation Management! Reputation is also a ranking Leader among many categories including: Experience

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Reputation Experience Management: Why It Matters

The world has changed, and businesses must adapt to survive and achieve success. Showcasing your brand across digital channels not only increases your visibility but provides opportunities to interact with consumers to collect feedback, improve the customer experience and build loyalty.

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2020 Retail Reputation Report

Today’s customers expect personalized, convenient service and great experiences whenever they engage with your brand. To compete, retailers must remove friction from purchase and return

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Man in a business suit pointing to a smiling face.

How to Detect Survey Fraud

About 10% of responses to surveys may be disingenuous, according to Measuring U, a quantitative research firm based in Denver, Colorado. Such disingenuous responses are

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2019 Automotive Reputation Report

Executive Summary Maintaining a competitive advantage against the backdrop of ever-changing online customer sentiment requires constant vigilance: Dealers must tune into customer feedback and use

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2018 Retail Reputation Report

Executive Summary Why This Report Matters The 2018 Retail Reputation Report gives in-store retailers systematic insights into their strengths and opportunities for operational improvement, based

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2018 Retail Reputation Report

Executive Summary Why This Report Matters The 2018 Retail Reputation Report gives in-store retailers systematic insights into their strengths and opportunities for operational improvement, based

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Man sitting on a couch using a tablet.

How to Use Data to Improve the Customer Experience

It only takes a few unhappy customers to damage the one thing that could have taken your organization years to build — your trusted reputation.

The good news is that happy customers who enjoy positive experiences can stack the odds in your favor. According to Marketing Insider Group, 72% of happy customers will share their positive experience with six or more people.

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