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2019 Automotive Reputation Report

Executive Summary Maintaining a competitive advantage against the backdrop of ever-changing online customer sentiment requires constant vigilance: Dealers must tune into customer feedback and use

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2018 Retail Reputation Report

Executive Summary Why This Report Matters The 2018 Retail Reputation Report gives in-store retailers systematic insights into their strengths and opportunities for operational improvement, based

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2018 Retail Reputation Report

Executive Summary Why This Report Matters The 2018 Retail Reputation Report gives in-store retailers systematic insights into their strengths and opportunities for operational improvement, based

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Man and woman looking at a mobile phone together.

We’re All In with Google

This week at Transform’19, Reputation.com’s user event and the premier event for digital marketers, attendees were first to hear about our tight integration with a

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Man and woman looking at a mobile phone together.

We’re All In with Google

This week at Transform’19, Reputation.com’s user event and the premier event for digital marketers, attendees were first to hear about our tight integration with a

Read More
Man sitting on a couch using a tablet.

How to Use Data to Improve the Customer Experience

It only takes a few unhappy customers to damage the one thing that could have taken your organization years to build — your trusted reputation.

The good news is that happy customers who enjoy positive experiences can stack the odds in your favor. According to Marketing Insider Group, 72% of happy customers will share their positive experience with six or more people.

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Platform

The Platform One Platform. The Entire Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for

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3 Essential Ticket System Solutions

Reputation.com studied our customers’ pain points to identify these as the most salient features of a ticket management system that would bring them the greatest value. Here are the top three features we identified.

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