We offer a variety of packages to help you get the most out of the Reputation.com platform.
Core Packages offer fixed fees for three levels of service. Each package includes services for Base Platform, Reviews, Social, and Business Listings*. Solutions and/or services not listed require additional professional services outside of the available packages.
|Ideal for up to 10 locations.||Ideal for up to 50 locations||Ideal for up to 200 locations.|
|Logo Loading||Corporate Level Logos||Corporate Level Logos||Location Level Logos|
|Custom Roles||Up to 2||Up to 4||Up to 8|
|User Loading||1 Upload (up to 10 users)||Up to 2||Up to 4|
|Alert Setup||1 configuration for all users||Up to 2 configurations||Custom alerting per user|
|Summary Report Setup||1 configuration for all users||Up to 2 configurations||Custom configurations per user|
|Credential Loading and Oath||Up to 10 locations/||Up to 50 locations/||Up to 200 locations/|
|Custom Filters||1 custom filter||Up to 3||Up to 6|
|Location Loading||Up to 10 locations/||Up to 50 Locations/||Up to 200 locations/|
|URL Finding and Loading||1 Auto Find + 1 Add’l Upload||Up to 50 locations||Custom/|
|Request Template Customizations||Online Tutorial Provided||Basic Text Editing/||Advanced HTML Edits|
|Request Template Setup||Online Tutorial Provided||Tenant Level||Tenant + Location Level|
|Drip Campaign Setup||Online Tutorial Provided||Tenant Level||Tenant + Location Level|
|Response Macro Setup||Standard Provided||Adding up to 10||Adding/|
|Widget Setup (Tenant or Location Level)||Online Tutorial Provided||1 SEO or iFrame||Up to 3 SEO or iFrame|
|Social Listening Keyword Setup||NA||✓||✓|
|Publishing Approval Workflow Setup||NA||✓||✓|
|RSS Feed Setup||NA||Load provided Feeds||Find and load feeds|
|Queue Setup (Managed)||NA||✓||✓|
|SOT Data Configuration||NA||Up to 50 locations||Up to 200 locations|
|SOT Data Loading||NA||Up to 50 locations/||Up to 200 locations/|
|Report Setup||Online Tutorial Provided||Up to 3 platform reports||Up to 7 platform reports|
*See Business Listings Standalone for a BL only implementation (no core) or add-on.
Survey configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
|Survey – Basic||Survey – Advanced|
|Ideal for basic survey design and deployment.||Ideal for advanced survey design and deployment.|
|Design Best Practices||Up to 2 hours consulting time||Up to 4 hours consulting time|
|Creation||Up to 2 individual surveys||Up to 4 individual surveys|
|Questions||Up to 3 per survey or 6 total questions||Up to 6 per survey or 25 total questions|
|Conditional Pathing||1 per survey||Up to 3 per survey|
|Styling||Standard logos and styling||Custom styling coded via HTML|
|Styling Adjustments||Up to 2 styling adjustments (standard styling)||Up to 4 styling adjustments|
|Variable Fields||Not supported||Up to 2 variable fields|
|Additional Imported Parameters||Up to 1 per survey||Up to 4 per survey|
|Invites||Up to 2 email invite templates + clone drips||Up to 4 email invite templates + custom drips|
|Reporting||Up to 2 custom platform reports||Up to 5 custom platform reports|
|Request Template Setup||Tenant Level||Tenant + Location Level|
Google Seller Ratings (GSR) Packages
Google Seller Ratings configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
|GSR Basic||GSR Advanced|
|Ideal for up to 5 domains.||Ideal for up to 12 domains.|
|GSR Domain Configuration||Up to 5 domains/URLs||Up to 12 domains/URLs|
|Survey 1.0 Creation||✓||✓|
|Email Invite Templates||Up to 5 email invite templates + clone drips||Up to 12 email invite templates + clone drips|
|GSR Survey Configuration||Up to 5 templates for GSR||Up to 12 templates for GSR|
|Reporting||Up to 2 pre-existing in-platform reports||Up to 5 pre-existing in-platform reports|
Actions configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
Ideal for simple automation.
Ideal for advanced automation.
|Automation Rules||Up to 3 rules to include up to 3 “and/or” clauses and 5 keywords per rule||Up to 6 rules to include up to 3 “and/or” clauses and 5 keywords per rule|
|Escalations||×||Up to 4|
|Custom Types & Fields||×||1 type and up to 5 fields|
|Queues||Up to 3||Up to 6|
|Stages||Up to 4||Up to 10|
|Tags||Up to 5||Up to 10|
|Reasons for Closure||Up to 10||Up to 20|
|Root Causes||Up to 10||Up to 20|
Business Listings Standalone Package
This package is for Business Listings only customers or Business Listings add-ons.
|SOT Data Configuration (Format and Upload)||✓|
|Custom Filters||1 filter included|
|Credential Load||Input of existing credentials|
|User Loading||1 bulk upload of users|
|Creation of New Listings||✓|
|Claiming of Existing Pages||✓|
|Scraping Data Collection||×|
Additional License Package
This package is for new location add-ons.
|Location Loading||1 additional bulk upload|
|Custom Filters||Up to 2 additional filters|
|Credential Load||Input of all credentials for new locations|
|User Loading||1 additional bulk upload of users|
|Summary Report Setup||Configuration for new users|
|Review Requesting||Add new locations to existing campaign|
|Logo Loading||Location-level logos (if applicable)|
|Social||Oauth of new locations|
|Survey||Add new locations to existing campaign|
|Actions||Add new locations to existing workflows|
|Reports||Add new locations to existing reporting|
|Business Listings||Profile setup with creation and claiming of new locations|