Implementation Packages

We offer a variety of packages to help you get the most out of the Reputation.com platform.

Core Packages

Core Packages offer fixed fees for three levels of service. Each package includes services for Base Platform, Reviews, Social, and Business Listings*. Solutions and/or services not listed require additional professional services outside of the available packages.

Fundamen­tals Basic Advanced
Ideal for up to 10 locations. Ideal for up to 50 locations Ideal for up to 200 locations.
  Fundamen­tals Basic Advanced
BASE PLATFORM      
Logo Loading Corporate Level Logos Corporate Level Logos Location Level Logos
Custom Roles Up to 2 Up to 4 Up to 8
User Loading 1 Upload (up to 10 users) Up to 2 Up to 4
Alert Setup 1 configura­tion for all users Up to 2 configura­tions Custom alerting per user
Summary Report Setup 1 configura­tion for all users Up to 2 configura­tions Custom configura­tions per user
Credential Loading and Oath Up to 10 locations/1 Upload Up to 50 locations/2 uploads Up to 200 locations/4 uploads
REVIEWS      
Custom Filters 1 custom filter Up to 3 Up to 6
Location Loading Up to 10 locations/1 Upload Up to 50 Locations/1 Upload Up to 200 locations/3 Uploads
URL Finding and Loading 1 Auto Find + 1 Add’l Upload Up to 50 locations Custom/Manual URL Finding and Loading
Request Template Customiza­tions Online Tutorial Provided Basic Text Editing/Client Provides HTML Advanced HTML Edits
Request Template Setup Online Tutorial Provided Tenant Level Tenant + Location Level
Drip Campaign Setup Online Tutorial Provided Tenant Level Tenant + Location Level
Response Macro Setup Standard Provided Adding up to 10 Adding/editing 100
Widget Setup (Tenant or Location Level) Online Tutorial Provided 1 SEO or iFrame Up to 3 SEO or iFrame
SOCIAL      
Social Listening Keyword Setup NA
Publishing Approval Workflow Setup NA
Content Loading NA Self-serve
RSS Feed Setup NA Load provided Feeds Find and load feeds
Queue Setup (Managed) NA
BUSINESS LISTINGS*      
SOT Data Configura­tion NA Up to 50 locations Up to 200 locations
SOT Data Loading NA Up to 50 locations/1 Upload Up to 200 locations/3 Uploads
REPORTS      
Report Setup Online Tutorial Provided Up to 3 platform reports Up to 7 platform reports

*See Business Listings Standalone for a BL only implementation (no core) or add-on.

Survey Packages

Survey configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey – Basic Survey – Advanced
Ideal for basic survey design and deployment. Ideal for advanced survey design and deployment.
  Basic Advanced
Design Best Practices Up to 2 hours consulting time Up to 4 hours consulting time
Creation Up to 2 individual surveys Up to 4 individual surveys
Questions Up to 3 per survey or 6 total questions Up to 6 per survey or 25 total questions
Conditional Pathing 1 per survey Up to 3 per survey
Styling Standard logos and styling Custom styling coded via HTML
Styling Adjustments Up to 2 styling adjustments (standard styling) Up to 4 styling adjustments
Variable Fields Not supported Up to 2 variable fields
Additional Imported Parameters Up to 1 per survey Up to 4 per survey
Invites Up to 2 email invite templates + clone drips Up to 4 email invite templates + custom drips
Reporting Up to 2 custom platform reports Up to 5 custom platform reports
Request Template Setup Tenant Level Tenant + Location Level

Google Seller Ratings (GSR) Packages

Google Seller Ratings configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

GSR Basic GSR Advanced
Ideal for up to 5 domains. Ideal for up to 12 domains.
  Basic Advanced
GSR Domain Configuration Up to 5 domains/URLs Up to 12 domains/URLs
Survey 1.0 Creation
Email Invite Templates Up to 5 email invite templates + clone drips Up to 12 email invite templates + clone drips
GSR Survey Configuration Up to 5 templates for GSR Up to 12 templates for GSR
Reporting Up to 2 pre-existing in-platform reports Up to 5 pre-existing in-platform reports

Business Listings Standalone Package

This package is for Business Listings only customers or Business Listings add-ons.

  Included
SOT Data Configuration (Format and Upload)
Profile Creation
Custom Filters 1 filter included
URL Find
Credential Load Input of existing credentials
User Loading 1 bulk upload of users
Creation of New Listings
Claiming of Existing Pages
Logo Loading
Scraping Data Collection ×

Additional License Package

This package is for new location add-ons.

  Included
Location Loading 1 additional bulk upload
Custom Filters Up to 2 additional filters
URL Find
Credential Load Input of all credentials for new locations
User Loading 1 additional bulk upload of users
Summary Report Setup Configuration for new users
Review Requesting Add new locations to existing campaign
Logo Loading Location-level logos (if applicable)
Social Oauth of new locations
Survey Add new locations to existing campaign
Actions Add new locations to existing workflows
Reports Add new locations to existing reporting
Business Listings Profile setup with creation and claiming of new locations

Requesting Integration Package

Requesting Integration package offers a fixed fee for basic implementation of automated Review or Survey requesting. Services not listed require additional professional services outside of the available package.

  Included
Data Type Flat file or API. Merge data from multiple files, endpoints, or interfaces
Location Mapping Custom mapping logic
Template Mapping Custom mapping logic
Variable Field Mapping Up to 2 custom variables
Cron Scheduling Specify multiple processing/delivery times
Data Mapping/Transformation 2 days

Third-Party Survey Import Packages

Survey import packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey Import Basic Survey Import Advanced
Ideal for basic survey import automation. Ideal for advanced or CAHPS survey import automation.
  Basic Advanced
Data Type Flat file Flat file or API. Merge data from multiple files, endpoints, or interfaces
Location Mapping 1:1 mapping Custom mapping logic
Template Mapping Up to 6 questions Up to 25 questions
Variable Field Mapping Mapping to System Default variables Up to 2 custom variables
Cron Scheduling Default processing/
delivery times
Specify multiple processing/
delivery times
Data Mapping/
Transformation
Up to 1 day Up to 3 days

Business Listings Integration Packages

Business Listings Integration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

BL Integration Basic BL Integration Advanced
Ideal for basic business listings update automation. Ideal for advanced business listings update automation.
  Basic Advanced
Data Type Flat file Flat file or API. Merge data from multiple files, endpoints, or interfaces
Field Mapping Standard Field Mapping Up to 2 custom fields
Location Update Mapping
Cron Scheduling Default processing times Specify multiple processing times
Data Mapping/
Transformation
Up to 2 days Up to 5 days

Location Integration Package

Location Integration package offers a fixed fee for basic implementation of automated Location updates. Services not listed require additional professional services outside of the available package.

  Included
Data Type Flat file or API. Merge data from multiple files, endpoints, or interfaces
Custom Filter Mapping Custom mapping logic
Cron Scheduling Specify multiple processing times
Data Mapping/Transformation Up to 2 days